They keep taken £ 30 pound out my bank for no reason I stopped this months ago and they are still taking what to do next as am reporting this to my bank A Fradgley
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The products are excellent and I usually have no issues with my online purxhase. Unfortunately this time my order was short and I have been chasing the sales team who to thier credit called back.... See more
Products did arrive and were well packaged but the process was a little disjointed. I received the e-mail asking me to review the service after 7 days by which time I had not received the order. I che... See more
Company replied
I ordered on the 23rd July, today is the 1st August and still no sign of my order!! Had no email saying dispatched, so they got my money, and not supplied my order!
Company replied
Company details
Written by the company
Nuevita is a family run UK company, dedicated to supplying vitamins, supplements and CBD Oil
Contact info
Unit 14 Mitton Road Business Park, BB7 9YE, Whalley, United Kingdom
- 01254 824212
- sales@nuevita.co.uk
- www.nuevita.co.uk
1.6
Bad
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Lechicin pills
Ordering was so easy ,and delivery was fast.Defiantly will be ordering again
8 July 2021
Reply from Nuevita
Thank you so much for taking the time to leave feedback, it really is appreciated and thank you for your custom. Sam - Nuevita Ltd.
I ordered supplements from Nuevita
I ordered supplements from Nuevita, and they arrived very quickly. Well packaged, very pleased with this supplier.
21 June 2021
Reply from Nuevita
Thank you so much for taking the time to feedback. Appreciated.
Reply from Nuevita
Thank you for feeding back :-)
Reply from Nuevita
Great to hear, so pleased when international items get there without delay or disruption. Thank you so much for the feedback and of course, your custom.
The process of ordering
The process of ordering, payment and the receipt of goods bought is exemplary.I will definitely order from Neuvita again
27 March 2021
Reply from Nuevita
Thank you so much for taking the time to feedback, It really is appreciated. So pleased to hear you will return.
Excellent service as always
12 March 2021
Reply from Nuevita
Thank-you so much for your feedback and returned custom.
Brilliant offers and prompt delivery…
Brilliant offers and prompt delivery will be ordering again
10 March 2021
Reply from Nuevita
Thank you for your feedback, happy all was well for you.
Easy to order
Easy to order, good service, pity it took 7 days to arrive, which may or may not be Nuevita's fault.
7 March 2021
Reply from Nuevita
So sorry in the delayed response....Thank you so much for your feedback. I am so sorry to hear that your item did not reach you within the estimated timeframe. The majority of our customers receive their items within 48 hours. Despite our best efforts we cannot guarantee that delivery arrivals will be without delays or disruptions.
Royal Mail has stated, despite their best endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices.
Apologies again, you had to wait so long!
Used promotional offer on 300mg CBD
Used promotional offer on 300mg CBD, came on time. Prob not strong enough as did not feel any effect. Website had an error which meant contact email was wrong.
6 March 2021
Reply from Nuevita
Thank you so much for your feedback and apologies for the delayed response . Thank you for ringing the office and letting us know about the error on the website email. This has been rectified now.
Everyone responds differently to varied strength of CBD and their reasons for taking. Thanks again, for taking the time to feedback.
Hi have no problem with Neuvita I’m…
Hi have no problem with Neuvita I’m happy with them all will be purchasing more items from them.
4 March 2021
Reply from Nuevita
Thank you so much for taking the time to feedback to us , and sorry it has taken so long to respond. It is our aim to respond to feedback as quickly as possible. Thank you so much for your custom.
Great service
Great service , and just what I was looking for , Organic flaxseed oil , and the price is amazing , will be ordering all my futcher supplements from here.
19 February 2021
Reply from Nuevita
Thank you so much for taking the time to feedback on the supplement. It really is appreciated and hope to be of service again.
Apologies in the delayed response to your feedback.
Prompt delivery
Prompt delivery, exactly what I ordered and I had a code to give me discount!
7 February 2021
Reply from Nuevita
Firstly sincere apologies in the delayed response to your feedback, and secondly thank you so much for taking the time and all was well.
All OK but I get package only today…
All OK but I get package only today (after 20 days)
19 January 2021
Reply from Nuevita
Thank you so much for taking the time to feedback.
Firstly sincere apologies for our delayed response to your feedback and secondly so sorry to hear that your package took such a long time to get to you. We send out all items within 24/48 hours, this is usually verified on the invoice we send with your item and should cross-reference with your tracking details, which informs you that your parcel has been dispatched. We send the majority of the packages Royal Mail 48 hours......however, there have been delays and disruptions due to the pandemic on occasions; and if the mail is sent internationally as this item was, the delays may be longer than usual. We have put a COVID -19 delivery notice on the website - stating we are doing our best, but cannot guarantee that some deliveries will be without delays or disruptions.
I haven't reveived them yet
6 January 2021
Reply from Nuevita
Sorry for the delayed response on here. We send all our products tracked via Royal Mail 48 hours, and try and dispatch them out on the same day if ordered before 3pm Monday - Friday. All items ordered over the week-end are sent out on Monday. We send a confirmation email with tracking number, which lets the customer know that the item has been posted . However, on occasions there may be delays and Royal Mail cannot guarantee that delivery arrivals will be without delays or disruptions especially during lockdown. It is frustrating for both us and the customer when this happens , and can only apologies.
Reply from Nuevita
Thank you for taking the time to review. Have to apologies in our delayed response, and we are doing our best to improve our response to all customers in a timely manner who feedback on Trustpilot.
Thanks again for your custom.
Just received This Order..A Great and Trustworthy Company
Just received This Order... Amazing and Exactly What I Needed.. A Pleasure to Deal with this Company... They Supply What IS Needed
2 December 2020
Reply from Nuevita
Just wanted to acknowledge your feedback and thank you. Apologies for the delayed response, we are doing our best to improve the our reply on here as quickly as possible.
Thank you so much for your custom.
Great product great price and a free…
Great product great price and a free gift. Very happy
23 November 2020
Reply from Nuevita
Thank you for your review. We really appreciate the time you have taken to comment. However, we have to apologies in the delayed response and acknowledgement . We are working on improving our time response on Trustpilot.
Thank you so much for your custom.
Had tried to obtain odourless garlic…
Had tried to obtain odourless garlic from local supermarket without success, I searched the web and found Nuevita who could provide them at a reasonable price. Easy to order and arrived on time. The items were also well wrapped. Can't fault this company at all, really good.
18 November 2020
Reply from Nuevita
The only fault is we could respond to customers feedback much more effectively, and that is what we are aiming to do.
Thank you so much for taking the time to leave a review, we genuinely appreciate your custom and feedback. :-)
I stopped searching the Web for…
I stopped searching the Web for vitamins when I came across this. Quality products at fair prices, (vegan choices too!) Peace of mind to know that they are a family run business.
Mike :)
10 November 2020
Reply from Nuevita
Thank you for choosing to buy with us, it is greatly appreciated. Just sorry that we have a delayed response.
Straight forward & prompt delivery.
The website was easy to use, ordering straight forward & delivery prompt.
I have no hesitation in recommending Nuevita website or their products & will certainly order again.
10 November 2020
Reply from Nuevita
Thank you so much for the feedback . We really appreciate the time you have taken to let others know about your experience with us.
It has taken us time to respond to our customers on Trustpilot, which we apologies for and we are working hard on improving all aspects communication.
Thank you so much for your custom.
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