Nsave Reviews 

148
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience smooth and straightforward, particularly for opening accounts and handling transactions. Many users appreciate the fast and reliable transaction processing, which helps with international payments and the convenience of USD accounts. However, some customers also noted significant dissatisfaction with customer service response times. People reported experiencing extremely slow responses and a lack of clear communication when issues arose. Additionally, several reviewers faced problems with payments, including funds being held, delays in transfers, or accounts being closed without clear explanation.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with some customers experiencing significant delays and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Service

Consumers find service to be ambiguous, with some reviewers expressing high satisfaction, praising it as one... See more

Response time

Clients share ambiguous opinions on response time, with many expressing significant frustration over slow and... See more

User experience

People report positive experiences with user experience, highlighting a smooth and user-friendly interface... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Simple no frills fintech service with a virtual card and investment account option. Only giving it 3 stars as I was not given the option of having a GBP investment account as far as I can see on the... See more

Rated 5 out of 5 stars

I started using Nsave because my local banking options were unstable and expensive. Opening an account was straightforward, and I felt reassured knowing my money could be stored in strong currencies... See more

Rated 5 out of 5 stars

This is very great initiative for people of under developed countries. Their pricing is very reasonable as compared to payoneer (who charged huge amounts from freelancers and during conversion into lo... See more

Rated 5 out of 5 stars

Incredible experience with nsave. I’ve been using nsave for a while now, and it’s honestly one of the most intuitive and reliable financial apps I’ve tried. The interface feels clean and modern... See more


3.3

Average

TrustScore 3.5 out of 5

148 reviews

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Replied to 18% of negative reviews

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3.3

All reviews

(148)

140 reviews in the last 12 months

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Rated 1 out of 5 stars

I made an account on nsave as it was on…

I made an account on nsave as it was on hype here in Pakistan. Gave all the documents they requested. Got 200$ payment from clinet , then they started giving me 0.02 dollar daily. Very good UI . easy to use.
I had to receive payment from another client. Client sent me 10$ just to test, and it worked. Then client sent 1060$, and it stuck. it took few days, and they started asking for a lot of proofs. I shared client communication via email, invoice, work details. But every 2nd day they were asking new and new details. I asked to refund money to client account . With this single msg, they blocked my ADH account, and said, "our partner disabled your account, and you cannot make new account as well.

who is your partner?
we made account on your platform. we don't know your partner.

they even disabled that support thread as well after that msg. Like a very short tempered friend who block you on whatsapp.

Their support don't know what's going on . Client got notification that payment is processed and successful from his side, and payment is stuck in middle from last 20 days.

29 April 2026
Unprompted review
Rated 2 out of 5 stars

Adjust to Quick VIP.. #Better #Consistient

My overall impression of Nsave has been underwhelming. The platform appears limited in functionality, and certain features are not as intuitive or well-implemented as expected from a modern financial service. The onboarding process and account management can be unclear at times, which may create unnecessary friction for users trying to access or manage their funds efficiently. In addition, customer support responsiveness has been inconsistent when assistance is required. Overall, the service does not fully meet expectations in terms of usability, clarity, and reliability, and prospective users should evaluate it carefully before relying on it for regular use.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with…

I am extremely disappointed with "Nsave" and their customer support.

My account was suddenly placed under review/frozen without any proper explanation. My client sent me 100 EUR on May 9th, and even after many days, the payment has still not been received or properly reflected.

I contacted support multiple times, but I am still not getting clear answers. At this point, this situation feels very unprofessional and honestly raises concerns about whether the platform is trustworthy.

I still do not know:

- Why my account was frozen
- Why my payment is delayed
- When my funds will be released
- What is happening with my existing balance and incoming payments

Keeping customer funds on hold for this long without transparency is unacceptable for a financial platform. If this issue is not resolved soon, many users may start believing this is fraudulent behavior.

I hope the Nsave team finally responds properly and resolves this matter immediately.

14 May 2026
Unprompted review
Nsave logo

Reply from Nsave

Hi Waqar, we came across your review and we're truly sorry for the experience and lack of clear communication. Your funds are safe and accounted for. We'd like to resolve this with you directly: please reply to your existing support ticket referencing this review and our team will provide a full written explanation and next steps. We're on it. 🙏

Rated 1 out of 5 stars

worst experience with nsave its just more than a shit

My experience with the Nsave app has been absolutely terrible. At first, everything seemed fine — I successfully received 3–4 payments without any issues. But suddenly, they started demanding unnecessary and unreasonable information about my customers, including full name, email, residency, nationality, and even ID cards.

Seriously? Who is going to provide an ID card just for a $30 or $40 transaction?

After that, things got even worse. I’ve been trying to resolve this with their support team for almost 2 months now, and their response time is pathetic. Sometimes they reply after 2 days, sometimes after 5 days — completely unprofessional.

I made one simple request: refund the money back to my customers. But even after 2 months, the funds are neither released to me nor returned to my customers.

Because of this, I have zero trust in this platform. This feels like a scam. I strongly advise everyone to stay away from Nsave — do not trust them with your money.

1 May 2026
Unprompted review
Nsave logo

Reply from Nsave

Hi Umar,

 Thank you for the review and we're very sorry for the frustration. We've located your account and the open compliance thread.

 The information requests you've received come from our partner bank's source-of-funds checks on incoming EUR wires from third parties — they're not unique to nsave, but we understand they feel disproportionate for small amounts and we should have explained the why much more clearly upfront. We also agree our response times on this thread have not been good enough.

 A senior member of our compliance team will pick up the conversation today and give you a clear, time-bound answer: which transactions we can release, which (if any) we genuinely need more information on, and where a refund to the sender is the right outcome. You can expect that update within 48 hours.

 Your funds are not lost and your account is not blocked, we'll work through every pending transaction with you until this is closed out. If anything is missed, please reply directly in the in-app chat referencing this Trustpilot review and we'll prioritise it.

 — The nsave team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

I used to use payoneer for 5 years and…

I used to use payoneer for 5 years and I can tell that nave is the current best option in the market on all levels (customer service, fees, safety, trust, efficiency, currency transfer rate).
nsave has filled the market gab and covered the need in the best way possible.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Don't use

Don't use, they change bank IDs frequently.

15 July 2025
Unprompted review
Nsave logo

Reply from Nsave

Hi Istiak, thank you for the candid feedback and we're sorry for the friction you've experienced. We can confirm the account changes you're referring to: your USD virtual account moved as part of a planned migration to a new banking partner (your wallet is now active and stable), and a separate ACH account request was unfortunately rejected at the address-verification step. We understand how disruptive multiple account changes can feel, and we don't take that lightly. Your current USD wallet is now your stable receiving account going forward no further changes are planned. If you'd like, please reach out to us at support@nsave.com and we'll personally walk you through the new setup and resolve the ACH issue if you still want that account opened. We'd genuinely appreciate the chance to make this right.

Rated 1 out of 5 stars

I am very disappointed, Scammers

I am very disappointed. I am facing 3 issues, none of them have been resolved, Worst bank I have ever used

1) I tried to send money to my local bank account in Pakistan, but it has been a month and I have not received it. When I contacted them, there has been no response for the last two days.

2) My friend sent money to my account as well, but that has also not been received.

3) I ordered a card, and it is currently showing as "processing," but when I contacted them, they said the card is not available and that their team is working on it.

To me, this company seems like a scam so far.

1 May 2026
Unprompted review
Nsave logo

Reply from Nsave

Hi Junaid,

Thank you for taking the time to share this, and we're sorry it's been such a frustrating start with us. We've located your account and looked into all three issues you raised.

On the transfer to your Pakistani account: this $2 transfer has been stuck with our payout partner longer than it should have, and our team is escalating it now to get it released or refunded promptly. We'll follow up directly in your existing support thread today.

On the funds your friend sent: we've checked your account carefully and we can't see any incoming transfer matching that description. To help us trace it, could you share with our support team a screenshot or reference number from your friend's sending bank? That will let us confirm where the money currently sits.

On the card: you're right that the card creation didn't complete on our side. Our cards team is actively working on a fix and we'll reach out the moment your card is ready to be reissued.

Nsave is far from a scam, we’re a regulated platform and we take complaints like yours seriously. Please give us the chance to make this right. We've assigned someone to your case and will be in touch via the app shortly.

- The nsave team

Rated 1 out of 5 stars

I deposited like 1 month ago and my…

I deposited like 1 month ago and my fund is still missing and when i reach to their support they says my deposit amount is not meet their minimum threshold i said then reverse the fund they make a ticked and it's more than month and still not solution.

15 March 2026
Unprompted review
Nsave logo

Reply from Nsave

Hi Sabbir,

 Thank you for taking the time to share your experience — and we're sorry it's been so frustrating. A deposit going missing for over a month is not the experience we want anyone to have, and we want to make this right.

 We've reviewed our records but we can't currently match your review to a confirmed deposit on our side, which suggests the funds may have been rejected before reaching your nsave account (often due to a minimum-threshold rule on the underlying network). Either way, you deserve a clear answer and resolution.

 Could you please email **support@nsave.com** with the subject line **"Trustpilot review – Sabbir"** and include:
 • The email address linked to your nsave account
 • The transaction hash / reference for your deposit
 • The sender wallet or bank details
 • The amount and approximate date

 Once we have those details, we'll trace the deposit end-to-end and get back to you within 1 business day with either a recovery path or a clear explanation. Your case will be handled directly by our senior support team.

 Thank you for your patience — we'd really like the chance to fix this for you.

 — The nsave team

Rated 5 out of 5 stars

Big shoutout to the nsave team

Big shoutout to the nsave team! Their response time is insane—you get an answer literally seconds after asking. I also love how smooth the money transfer process is.

I had a situation where a transfer was pending for a bit, but the support team didn't just wait around; they actively communicated with the intermediary bank to make sure my money reached me safely. The issue was fixed in days. Truly a service that values its customers!

4 February 2026
Unprompted review
Rated 1 out of 5 stars

They are totally scammed me

They are totally scammed me, My client sent 2K + 3K USD for a website contract and i'm was about provide them details by taking from client side, but later 4/5 hours they reject my payment and also closed my USD Account.

and made my client relation absolutely worst, never use this happen and potential scam risk.

12 April 2026
Unprompted review
Nsave logo

Reply from Nsave

Hi there,

 Thank you for taking the time to share your experience — we're sorry to hear it didn't meet expectations. We take every review seriously, especially when a customer feels let down.

 We can't discuss account-specific details in a public forum, but we'd like to understand what happened and help where we can. Please reach out to our support team at support@nsave.com (or via the in-app chat) with your registered email or phone number, and we'll look into it directly.

 We appreciate the feedback and hope to resolve this with you privately.

 — The nsave Team

Rated 2 out of 5 stars

Severe Lack of Stability, Support, and Trust in Service

Last year, as an early user, I was genuinely excited about Nsave. It felt like a promising new fintech service that could bring real value. Initially, the ACH and card functionality worked reasonably well, and I had high expectations for what was coming next.

However, over time the experience has significantly declined. There is frequent switching of partners, sometimes every couple of days, which creates a clear lack of stability and consistency. On top of that, new accounts often have features disabled without any proper explanation or communication.

The support system is another major concern. Responses feel unstructured and unhelpful, and in many cases it seems like even the support team is unsure how to resolve issues. Instead of solutions, users are mostly just asked for repeated information.

The app itself is also very unstable for a fintech product. Basic reliability issues make day-to-day usage frustrating and unpredictable.

Another disappointing aspect is how feedback is handled. Even constructive criticism does not seem to be welcomed, and posts or comments are often not approved, despite active community participation and support from users like myself.

Most importantly, my ACH transfer has been stuck for the past 4–5 days. The only responses I’ve received are requests for information, with no real progress or resolution. This has been extremely frustrating and time-consuming.

As a result, I have withdrawn all my funds and do not plan to return anytime soon. Unfortunately, my trust in the service is completely gone.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Money vanished. Support vanished. Don't fall for the "refunded" lie.

I've been dealing with this mess for almost two months now and I'm genuinely at my wit's end. Writing this so hopefully someone else doesn't make the same mistake I did.

Everything was fine for a while. I was transferring money from my own checking account into Nsave, trying to build up a proper emergency fund. No problems, app worked, transfers went through. Then one day I opened the app and the money had vanished. Just completely gone from the screen. Account marked inactive. No email warning. No request for verification. Nothing. Just locked out of my own savings without a word.

I emailed support and got the same line everyone else seems to get. "Your account is under routine review. Please allow up to 30 days."

Okay. Fine. I waited the full 30 days. Crickets. I waited another two weeks and sent multiple follow-ups, each one ignored. Finally, after about six weeks of chasing them, I got one last email from support. They claimed they had "refunded all funds back to the original accounts."

Lie.

Here's why I know it's a lie. I funded this account with my own money from my own bank account. Transfers I initiated myself. If they actually sent the money back to the "original source," it would be sitting in my checking account right now. It's not. My bank sees nothing. No incoming transfer. No pending credit. No rejected deposit. The money vanished and it stayed vanished.

So now I'm stuck in limbo. They've washed their hands of it with a fake refund notice and stopped replying entirely. Meanwhile my savings are just floating somewhere or sitting in their account earning them interest while I get nothing.

If you're thinking about using Nsave for anything more than pocket change, don't. The second your balance looks like real money, they'll freeze you out, ignore you, and then lie about sending it back. Save yourself the stress and use a real bank.

16 April 2026
Unprompted review
Nsave logo

Reply from Nsave

Hi Imran, we understand your concern. Your account has been reviewed and is currently restricted. Your funds remain secure, and our team will contact you directly with the next steps regarding your account and balance.

Rated 5 out of 5 stars

Flawless experience for Bangladeshi Freelancers!

I am extremely satisfied with nsave's service. I successfully linked my nsave USD account (via ClearBank) with my PayPal account. The transfer from PayPal to nsave was smooth and arrived within 24 hours.
​The best part is withdrawing funds to bKash in Bangladesh. Not only was the transfer fast, but I also received the 2.5% government incentive on the remittance, which is a huge plus. The transparency in fees and the competitive exchange rate make it a game-changer for international payments. Highly recommended for anyone looking for a reliable way to manage USD/EUR and send money home!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Time-wasting

Time-wasting. Requested for business application and no answer yet. 15 Days + Gone. Are you on holiday?

1 April 2026
Unprompted review
Nsave logo

Reply from Nsave

Hi Badrul, this isn’t the experience we aim to provide. Your business application shouldn’t have been left without an update. We’ve reviewed your case and are looking into it now. Please contact us at Business@nsave.com
so we can resolve this for you quickly.

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