I called NRG, and Stefan answered. He’s such a nice, attentive, and kind young man. We had a good conversation, and he helped me sort out my invoices. Very professional service
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See what reviewers are saying
I am a new customer with the company, and my first phone interaction with you was fantastic. The person who assisted me was not only very kind and patient but also proactive and effective at resolvi... See more
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I had a wonderful experience with Freja from NRGi. She was incredibly helpful, polite, and patient throughout our entire interaction. Freja took the time to explain everything clearly and made sure al... See more
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I spoke with Maria on the phone without having any clue about the company, the programs, or the payments. My landlord just told me to call. Maria was incredibly patient with me, explained everything... See more
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Company details
About NRGi
Written by the company
Om os
NRGi er en landsdækkende energi- og rådgivningskoncern.
Vi er også et forbrugerejet andelsselskab, der er ejet af 230.000 andelshavere og består af 1.600 engagerede medarbejdere, som med både viden og hænder bidrager til et grønnere og et mere velfungerende Danmark - på kort og på lang sigt.
Hvert år investerer vi i vores fælles elnet, og i vindmølle- og solcelleparker, så vi kan sikre, at vi har et velfungerende samfund, der er baseret på energi fra vedvarende energikilder.
Til glæde for alle os, der er her i dag, og alle dem, der skal tage over efter os.
Sådan kan vi hjælpe dig
- Elaftale: Vælg en elaftale, der giver dig ro i maven. Uanset om du vil følge elprisen time for time eller foretrækker at betale en fast pris for strøm.
- Ladeboks: Vil du forvandle kWh om til kilometer? Køb eller lej en ladeboks hos os. Vi klarer installationen for dig.
- Varmepumpe: Overvejer du en varmepumpe? Vi hjælper dig trygt gennem hele processen, så du får den helt rigtige løsning til dit hjem.
- Boligens rapporter: Skal du sælge din bolig? Lad os stå for tilstandsrapport, energimærke og el-rapport, så du trygt kan få solgt dit hus.
- Køberrådgivning: Lever drømmehuset op til forventningerne? Få en uvildig fagekspert til at gennemgå huset for muligheder og udfordringer, inden du køber.
- Energi- og boligplan: Få en gennemgang af dit hjem fra kælder til kvist og få en konkret handlingsplan for energioptimering og vedligeholdelse af dit hjem.
Skal vi hjælpe din virksomhed?
Vi hjælper naturligvis også virksomheder med at spare både CO2, kWh og kroner.
Skal vi hjælpe din virksomhed med at få en skræddersyet elaftale eller identificere og realisere energibesparende projekter? Vores erfarne rådgivere er klar til at hjælpe dig.
Så lad os tage en uforpligtende snak om, hvordan vi kan hjælpe din virksomhed.
Written by the company
Contact info
Dusager 22, 8200, Århus N, Denmark
- 7011 4500
- www.nrgi.dk
Skal vi hjælpe dig?
4.8
Excellent
11K reviews
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service level is beyond expectations
Lisbeth assisted me with an amazing pro active service. She could have answered my questions and finish the call but she took the time to investigate the issue further and suggested me a plan that fits me better as a client.
In general I choose NRGI because of its reviews on TP I rather pay a bit more but enjoy a premium service experience. The thing is that apparently the prices are not higher and the service level is beyond expectations.
Thank you!
17 May 2023
Unprompted review
Reply from NRGi
Hi Adit
Thank you for the 5 stars.
We are very happy to read about your experience with our costumer service, and we make sure Lisbeth recieves your kind words.
Have a nice day.
Mvh. Camilla/NRGi
Tak Helle for god rådgivning
2 May 2023
Unprompted review
Reply from NRGi
Hej Arvid
Tak for din anmeldelse og de 5 stjerner, NRGi sætter stor pris på at du har valgt at bruge et øjeblik på at anmelde vores service. Jeg giver din ros videre til min kollega Helle.
Vi er kåret som branchens bedste kundeservice de sidste 3 år i træk af Wilke - det er vi rigtig stolte af.
Husk at du altid kan kontakte vores kundeservice på tlf. 7011 4500, vi sidder klar til at hjælpe kunderne alle hverdage i tidsrummet 08.00 til 18.00.
Jeg ønsker dig en god dag,
Mvh. Anni/ NRGi Kundeservice
That was a masterclass in customer service
It was one of the most pleasant and helpful calls i've had since moving to Denmark and we have spoken to almost every utility supplier.
14 March 2023
Unprompted review
Reply from NRGi
Hi Hazel
I am happy that we could help and answer your questions.
Our costumers opinion is very important to us, so thank you for your 5 stars.
Have a nice day.
Mvh. Camilla/NRGi
NRGI Customer Support
The person I spoke to was very structured and extremely helpful. She answered all my questions and was very clear. Thank you so much for a very pleasant experience.
27 February 2023
Unprompted review
Reply from NRGi
Hi Karim,
Thank you very much for your kind words.
I am happy to know, that you got your answers to your questiones.
Our costumers opinion is very important to us, so thank you for your 5 stars.
Have a nice day.
Best regards,
Kiri, NRGi
Im a former customer of NRGi
Im a former customer of NRGi. When i have decided to move out of my appartment i cancelled my membership via your website and specified the date when my membership ends (1/12/2022). However i have received a bill just before moving out (30/11/2022) where i was asked to pay certain amount for the past months as well as deposit for the following months (wasnt adjusted as it should). To avoid any fees or confusion i have paid that bill in the hopes that you will shortly realise my membership was cancelled and i will get refunded. Unfortunately that was not the case and i have not heard from you ever since. I was trying to find an email address to reach you but sadly there is no way. Can not find any contact and can not access yourwebsite (seems to no longer exist). Can not even load that page where i was logged in in the past (found that in my browser history). Please get in touch with me so we can look into it.
22 February 2023
Unprompted review
Reply from NRGi
Hi Simon,
This sounds like a very unfortunate situation.
Even as a former costumer, your login information will still be active, for you to see your bills.
Please contact our costumerservice by phone +4570114500 or e-mail: kundeservice@nrgi.dk so we can take a look at your account.
We look forward to hear from you.
Best regards,
Kiri, NRGi
Frida was great
Frida was great! Very much helpful and I understood everything 100%
6 February 2023
Unprompted review
Reply from NRGi
Hi Loa
Thank you for your great review and the 5 stars, it means a lot to NRGi as a company.
I'll make sure Frida receives your nice compliment.
I wish you a good day, with kind regards, Anni/NRGI
God service.
30 January 2023
Unprompted review
Reply from NRGi
Hej Paul
Mange tak for din flotte anmeldelse og de 5 stjerner, det sætter vi stor pris på her hos NRGi.
Din anmeldelse er skøn læsning, da vi hos NRGi har vores kunder som 1. prioritet og det afspejler din oplevelse.
Vi er kåret som branchens bedstekunde service de sidste 3 år i træk af Wilke - det er vi rigtig stolte af.
Du ønskes en dejlig dag
Mvh Anni, NRGi
Great service, easy process!
Great service, easy process! I asked NRGi to call me and I received a call from Senad who explained all questions I had and made the whole process of changing providers of electricity a breeze. I received the order confirmation immediately and 3 days later I got the official email that NRGi will be providing electricity to my address already from day 1 after the phone call, as I was told by Senad. All in all, great experience so far!
16 January 2023
Unprompted review
Reply from NRGi
Hi Thanassis
Thank you very much for taking the time to send 5 stars our way.
We are very happy, that you got your problem solved with our costumer service. Senad will be happy about the 5 stars.
Have a nice day.
Mvh. Camilla/NRGi
Very good
Very good, nice people. I have fixed my problem very quickly
18 January 2023
Unprompted review
Reply from NRGi
Hi Ana
Thank you very much for taking the time to send 5 stars our way.
We are very happy, that you got your problem solved with our costumer service.
Have a nice day.
Mvh. Camilla/NRGi
Reply from NRGi
Hi György
Thank you very much for your great review.
We are pleased to see that you have experienced our helpful customer consultants.
We have been voted the industry's best customer service for the last 3 years in a row by Wilke - we are really proud of that.
Have a nice day.
Mvh. Camilla/NRGi
Good help
Lisbeth helped me very much to make my payments successfully which I've been trying to do so for more than a month.
10 January 2023
Unprompted review
Reply from NRGi
Hi Derya,
Thank you for your review, we really appreciate it.
I will make sure that Lisbeth receives your 5 stars.
Have a great day.
Best regards
Kiri, NRGi
Super service 👍
29 December 2022
Unprompted review
Reply from NRGi
Hej Sune
Mange tak for din flotte anmeldelse og de 5 stjerner, dem sætter vi stor pris på.
Hos NRGi Elhandel har vi fokus på kunderne, og vi bestræber os på at yde den bedste service. Derfor er vi glade for at se, at du har oplevet en af vores hjælpsomme kundekonsulenter.
Vi er kåret som branchens bedste kunde service de sidste 3 år i træk af Wilke - det er vi rigtig stolte af.
Hav en dejlig dag.
Mvh. Camilla/NRGi
Helpful customer service.
13 December 2022
Unprompted review
Reply from NRGi
Hi Joey
Thank you for your great review and the 5 stars, it means a lot to NRGi.
We want to give customers the best service and therefore it means a lot to us that you took a minute to review us.
I wish you a merry christmas.
best regards Anni/NRGi
Unable to change subscription model…
Unable to change subscription model until next quarter, a service made available by many other providers these days.
Switched provider which took two weeks and saved a fortune, too bad NRGI would rather lose customers than offer this service.
Oh yeah and they bumped up our expected usage for our final period by almost 300 kWh, resulting in a massive increase on our final bill.. Will be refunded, but still annoying.
5 December 2022
Unprompted review
Reply from NRGi
Hi Tim,
I am sorry to read about your experience in connection with the desire for a faster product change.
We fully understand that you want to change your electricity contract as prices change.
The reason why we have a notice to change the electricity contract is because we, as your electricity provider, must ensure that we can supply the amount of power that our customers demand. This means that we have purchased a quantity of electricity in advance at a fixed price.
When our customers choose to switch from a fixed price to a variable price, this means that we incur a loss. Therefore, we have introduced the slightly longer period before the change takes effect.
We update our estimation of our customers' consumption every 3 month and make calculations on each invoice, so that we ensure a correct settlement.
We are sorry that you no longer want us as your provider and wish you the best of luck.
Kiri, NRGi
CPR number solved
The communication was clear and they answer successfully to me request
29 November 2022
Unprompted review
Reply from NRGi
Hi Edoardo
Thank you for your great review, it means a lot to us with satisfied customers.
I wish you a good day.
Best regards/Anni, NRGi
Fast response time
Fast response time and friendly customer service.
29 November 2022
Unprompted review
Reply from NRGi
Hi Sandra
Thank you for your fine recommendation of our customer service, that means a lot to us.
Remember that you are always welcome to contact us if you have any questions.
We wish you a good day, with kind regards, Anni/NRGi
Tak for hjelp!
24 November 2022
Unprompted review
Reply from NRGi
Hej Oiste,
Mange tak for din flotte anmeldelse og 5 stjerner - dejligt at du oplevede en god og kompetent service.
Hos NRGi Elhandel har vi fokus på kunderne, og vi bestræber os på at yde den bedste service. Derfor er vi glade for at se, at du har oplevet vores hjælpsomme kundekonsulenter.
Vi er kåret som branchens bedste kunde service de sidste 3 år i træk af Wilke - det er vi rigtig stolte af.
God weekend.
Mvh Kiri, NRGi
Quick service og reel behandling i…
Quick service og reel behandling i overensstemmelse med mit ønske om niveau på aconto betalingen.
21 November 2022
Unprompted review
Reply from NRGi
Hej Finn,
Mange tak for din flotte anmeldelse, dejligt at du oplevede en god service.
Hos NRGi Elhandel har vi fokus på kunderne, og vi bestræber os på at yde den bedste service. Derfor er vi glade for at se, at du har oplevet vores hjælpsomme kundekonsulenter.
Vi er kåret som branchens bedste kunde service de sidste 3 år i træk af Wilke - det er vi rigtig stolte af.
Jeg ønsker dig en god dag.
Mvh Kiri, NRGi
Lovely and helpful
My experience was lovely, the girl on the phone was friendly and helpful!
28 October 2022
Unprompted review
Reply from NRGi
Hej Nicole
Thank you so much for your great review and the 5 stars.
The opinion of our customers is very important to us. Therefore, we are pleased to see that you are satisfied with the service you have experienced at NRGi Elsalg.
Have a nice day. Best reguards Anni/NRGi
Gustav was super helpful
Gustav was super helpful. Also very nice to talk to. Thank you! Very good service.
25 October 2022
Unprompted review
Reply from NRGi
Hej Valerie
Thank you so much for your great review and the 5 stars.
The opinion of our customers is very important to us. Therefore, we are pleased to see that you are satisfied with the service you have experienced at NRGi Elsalg.
Have a nice monday. Best reguards Anni/NRGi
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