NPS Law Reviews 

200
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team members for being exceptionally helpful, professional, and consistently knowledgeable throughout property transactions. Consumers also deeply appreciate the regular progress updates and clear, transparent communication channels, which significantly reduce anxiety and make the entire journey smooth. However, some people mentioned experiencing frustrating communication issues and unexpected delays that prolonged their transactions. A few reviewers also noted that getting timely responses to urgent queries was difficult, leading to unnecessary stress during important stages. Despite these drawbacks, the majority of clients remain very satisfied with the overall legal support provided.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Service

People report positive experiences with service, frequently highlighting efficient communication and... See more

Customer service

Customers felt high satisfaction with customer service, noting that reviewers frequently praised quick... See more

Response time

Users describe positive interactions with response time, noting that reviewers frequently praised quick... See more

User experience

Clients share positive opinions on user experience, highlighting professional and efficient service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the team in Middlesbrough. Megan Jones, Hannah Close and Libby Sanderson did an outstanding job under what was sometimes challenging circumstances. The stand out for thi... See more

Rated 5 out of 5 stars

Hera and Kamilla both worked very hard with my sale and were both very knowledgable and helpful! Every email was answered punctually and when a call was necessary they did not hesitate to get in tou... See more

Rated 5 out of 5 stars

Hannah, Libby and the team made the whole process smooth and stress-free. The weekly updates were useful and the Middlesbrough team were onhand for any queries, always polite and friendly. NPS Law han... See more

Rated 5 out of 5 stars

I dealt with with Amandeep and Harvey in the Middlesbrough office and was extremely happy with the service provided. My house sale completed quickly, without an issue and the online portal they used w... See more


Company details

  1. Legal Services

Written by the company

At the intersection of deep-rooted expertise and forward-thinking innovation, NPS Law emerges as a transformative force in property legal services. Founded by seasoned professionals with over 30 years of collective experience, we represent a deliberate departure from traditional legal practice. Our founding partners and solicitors bring a wealth of expertise cultivated through distinguished careers in leading regional law firms. This is not a startup built on theoretical promise, but a strategic reimagining of legal service delivery by professionals who intimately understand the industry’s intricate landscape. We reject the notion of law as a static, bureaucratic process. Instead, we view legal support as a dynamic, intelligent partnership.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

200 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(200)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Yusuf and his team were fast and efficient. I was meesed about by a firm called ONP solicitors for over 8 months. NPS got my remortgage sorted within a couple of weeks!!! I only had 2 months left before my already extended mortgage offer would've expired. I was genuinely stressed to the max before I was put into contact with this firm. They completed with 6 weeks left before my remortgage expired. Absolutely top class. Thank you and may God bless you with abundance 🙌🙏💙❤️💙

11 June 2026
Unprompted review
Rated 5 out of 5 stars

A very professional service.

Always ready for an appointment anytime, very helpful on answering our questions on the phone. We will be very happy to utilise these Solicitors again.

10 June 2026
Unprompted review
NPS Law logo

Reply from NPS Law

Thank you, Jim

Rated 5 out of 5 stars

NPS law - a reliable choice

NPS law have been reliable, competitively priced and ahead of the game throughout the conveyancing process. Hannah and Megan in particular were incredibly hardworking.

9 June 2026
Unprompted review
NPS Law logo

Reply from NPS Law

Thank you. We will ensure your feedback is passed on to Hannah and Megan

Rated 2 out of 5 stars

Let down by a few bad interactions

Starting off with the positives, everyone I spoke to was very polite and helpful. They provided detailed explanations when required and responded promptly.

Unfortunately, this is not where the story ends. I was required to provide the same information multiple times and even point out a line on one of my documents (with 3 entries...). This alone would not warrant the 2 star review.

The biggest problem was when it came to payment, they not only provided the wrong details, it turned out to be leaking the details of another customer. This should never have happened. Luckily, before paying anything, when I checked with their receptionist, she was very helpful and made sure that I got the correct information.

That being said, I cannot in good conscience recommend this firm in light of this mistake.

8 June 2026
Unprompted review
NPS Law logo

Reply from NPS Law

Hi Daisy, this is very disappointing to hear. Please contact us at complaints@nps-law.co.uk and we will be happy to discuss the matter in more detail with you.

Rated 5 out of 5 stars

Hamza Ahmad from the London office…

Hamza Ahmad from the London office handled my matter with great care i used to deal with Sadia Malik Murray who was also great but when Hamza took over he unclogged all the delays from my buyer and pushed my matter through completion.

Excellent service would use again!

1 June 2026
Unprompted review
NPS Law logo

Reply from NPS Law

Thank you, Fiza

Rated 1 out of 5 stars

Poor comms, slow and errors

I had a seemingly straightforward no chain property purchase. NPS law were excruciatingly slow, made spelling errors in emails to the estate agent, made general errors which I had to pick up on (including suggesting my stamp duty charge was far higher that it was meant to be), and overall poor communication. There were a couple of moments of good communication when we did teams calls and when my family member visited them in person (while I was overseas) for which I was grateful. To top it all off, weeks after my completion date, HMRC chased me for payments due to erroneous completion of forms by NPS. It felt they had too many cases on and were overwhelmed - leading to poor comms and errors.

Update - despite NPS reaching out on my review below, they haven’t answered my two emails despite their public request for me to reach out

20 April 2026
Unprompted review
NPS Law logo

Reply from NPS Law

Hi Shadi, we are very sorry to hear this. Please contact us at complaints@nps-law.co.uk and we will be happy to discuss the matter in more detail.

Rated 5 out of 5 stars

We had a wonderful experience with NPS…

We had a wonderful experience with NPS Law especially Yousaf Shah and his team , he was amazing and made everything so easy for us . Throughout our house process he was always easily accessible and was approachable. So happy with the service.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ve recently used Nps Law for conveyancing.

I’ve recently used Nps Law for conveyancing and I must say just how impressed that I have been with the whole experience, especially with Ellen Sin who handled my case, very profesional and straight forward.
I will be needing their services again in the not so distant future and I will be asking for Ellen for sure.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

NPS Law provided excellent service

NPS Law provided excellent conveyance services at a competitive price. The process was painless and both Hannah and Megan at the NPS Law Middlesbrough office were helpful and efficient members of the team.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Aisha Misbah

I would like to thank Aisha Misbah for her support throughout our case, both on the buying and selling side. She worked with a clear objective and maintained consistent, transparent communication on next steps. She was very helpful in understanding the challenges and was always open to discussions, ensuring I had clarity at every stage.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte at nps law was amazing for…

Charlotte at nps law was amazing for the sale of my home, she kept me up to date with regular emails and calls. And was always available if I needed to speak to her so thank you Charlotte it’s a 10 out of 10 from me.
Janette and Charlotte

30 April 2026
Unprompted review
Rated 5 out of 5 stars

NPS Law...brilliant service!

NPS Law have been dealing with the sale of my property. They have provided a fantastic service from start to finish....keeping me updated at all times during the process. I would like to mention and say a big thank you to Safa, Shannon and Lindsay who were especially helpful.
Many thanks, Antonio

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience working Yousaf and Saqib

I had an excellent experience working with Yousaf and Saqib during the purchase of my house. From start to finish, they were professional, responsive, and incredibly supportive throughout the entire process.

Buying a property can be stressful, but they made everything feel straightforward and well-managed. They kept me updated at every stage, answered all of my questions promptly, and ensured that everything progressed smoothly and efficiently.

Their attention to detail, clear communication, and dedication gave me real confidence throughout the transaction. I truly appreciated how approachable and helpful they both were, always going above and beyond to make sure things were handled properly.

I would highly recommend Yousaf and Saqib to anyone looking for reliable and professional solicitors when buying a home.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Ahrika and her team endeavoured to meet…

Ahrika and her team Lorena and Kamilla endeavoured to meet my tight deadline to exchange and complete and did so efficiently and quickly. My purchase was completed within two months. NPS Law is really good value.

8 May 2026
Unprompted review

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