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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with payments, particularly with withdrawals being difficult or impossible to access, even when deposits were easy. Technical errors on the website were also a frequent complaint, leading to problems affecting their funds. Some people were dissatisfied with the website's functionality, citing bugs and system failures. Additionally, some customers reported that their accounts were locked or deactivated, leading to difficulties with fund access.

What people talk about most

Payment

Reviewers highlight negative aspects of payment. Many customers report difficulties accessing or withdrawing... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and unresponsive agents.... See more

Website

Reviewers express strong dissatisfaction with the website. Many consumers advise against using the site, with... See more

Based on these reviews

Rated 1 out of 5 stars

Novibet are insanely slow. It has taken 2 weeks just to verify my account, and every time they ask for new documentation from me. Recently they even asked for mobile verification where my phone nu... See more

Rated 1 out of 5 stars

Its a disgraceful casino app the bet to win ratio is ridiculous, your awarded free spins yet your not told where or which of thete 10000s slot your free spins or bonus is relevant for!! I lost afew b... See more

Rated 1 out of 5 stars

you deposit, you win, you withdraw - right? Same card - no issues - right? WRONG - DO not bother with this online site, customer service are terrible. quite sure they are robots. 10 emails - 11 r re... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

537 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If tennis match delayed because rain

If tennis match delayed because rain, you can't cash out or continue betting after the match continues in 1-2 days. Novibet full of bugs and system failures, bad assistant agents, usually they dont even know their own stuff....and ask stupid questions like "What you mean?" :D:D:D: :(:(:(:

15 April 2026
Unprompted review
Rated 3 out of 5 stars

Good casino

Good casino, I wish they would give away some free spins.
I have deposit a lot of money lately, with no winning chances..

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Steer away from this company because if…

Steer away from this company because if you win any game, you will never see your withdrawal, and their support will ignore your message. This is what I have experienced with them. But #Crop Mines.....has been outstanding in their service, and they assure good returns.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Back again suspended bet four days…

Back again suspended bet four days before match is even off affecting cash out which effects time and time effects money cause time is money I’ll be sharing this here on business page on fm radio and paper and also spins pay out nothing and scatter is harder to get then wining on a spin, guess what you get the same if not less? I’m not the only one saying it and review status shows that perfectly poor ratings poor wins poor customer service I’ve asked them to try and fix it or pass me through to a higher position nope not even that bad experience again

13 March 2026
Unprompted review
Rated 3 out of 5 stars

Wager deposit bets…

Has anyone had to place bets of your deposit anytime withdrawal your winnings first I have ever seen in my days of online gambling

26 February 2026
Unprompted review
Rated 1 out of 5 stars

My account was deactivated a few months…

My account was deactivated a few months ago, and I haven’t been able to get it reopened even though I’ve sent the requested documents several times. I can’t access my funds, and customer service has been completely unhelpful. I wouldn’t recommend this casino to anyone.

15 February 2026
Unprompted review
Rated 1 out of 5 stars

Disgraceful service-robbery

What went wrong this time is what is consistently 'wrong'. There is no problem depositing funds but try to withdraw and it is a different story. I have submitted the requested documents countless times over the past 3 months to no avail as I keep getting asked for them. 'Live chat' and 'customer service' are essentially bots. This is the worst customer service I have ever received from any company or service. Disgraceful that this company is allowed to trade. I have an outstanding amount in my account which, to all intents and purposes I can not access. Tandamount to robbery in my opinion.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Novibet Is Still Holding €3,125 of My Money Unpaid

Novibet are insanely slow. It has taken 2 weeks just to verify my account, and every time they ask for new documentation from me. Recently they even asked for mobile verification where my phone number must appear on the phone bill. It never ends.

They are clearly stalling the withdrawal until you get tired and give up. What they are doing cannot be legal. Everything is extremely slow, and they are illegally holding my deposit. As I said, I’ve been waiting for 2 weeks now.

Someone should really look into how they treat people — it’s unfair and disgraceful.

18 January 2026
Unprompted review
Rated 1 out of 5 stars

There is a bug in one slot and I…

There is a bug in one slot and I contacted them about it, but they wont answer to my emails, also the chat stopped working and every time I open it there is ”you are next one on the line”. Still even waiting an hour, no one ever answers me. I have sent several emails and tried to contact trough chat many times in many days, but the customerservice wont answer me at all.
The casino is a scam, dont play.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Piece of crap

Piece of crap. Every single game is rigged. Do not play. If you do only just use their for bonuses and good luck if you win. Otherwise do not deposit a single cent to these scammers. Shame on you Novibet.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

This is for novibet in Mexico

This is for novibet in Mexico, but I must say I have never had any issues with novibet or their customer service. Lots of payouts and never had an issue, mind you im a 100 usd winner here and there so im not raking in the big winnings or whatever.Overall im happy

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Withdrawal lost

Withdrawal has been lost for four days in a row, customer service either lies that The withdrawal will bounce back to account "within24hours" or that "the amount of the transaction you have not received, will be soon available to your Novibet account." (The last quote was from three days ago)

30 November 2025
Unprompted review
Rated 1 out of 5 stars

I can’t withdraw to the same card

I can’t withdraw to the same card, I got verified, received an email to say congratulations you are verified, won a few bets after that m, couldn’t withdraw to the same card, definitely ai but a poor ai that doesn’t learn, had about 30 emails with them yesterday and they repeatedly asked for same information and not even on a secure link, they requesting pii over email, I was worse to send it, but got asked over and over for it, ai but a terrible ai that doesn’t read everything, stay away from them, they don’t let you withdraw, a SCAM

28 October 2025
Unprompted review
Rated 1 out of 5 stars

HOW DO YOU EVEN WITHDRAW!!!!

you deposit, you win, you withdraw - right? Same card - no issues - right? WRONG - DO not bother with this online site, customer service are terrible. quite sure they are robots. 10 emails - 11 r replies and still no solution as to why i cant withdraw - deposit ? no issue - withdraw OMG ... delete your account and join a better casino...absolute rubbish!

14 October 2025
Unprompted review
Rated 3 out of 5 stars

I registered during a promotion

I registered during a promotion. After that I have never seen any promotion to attract me. During kyc the process took longer than expected as they were asking for specific documents.
There are better options than this one

15 October 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, they’re essentially just there to pass on messages. Hardly can call it “live chat” Promotions hardly ever work properly. There are much better casinos.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Signed up with the promo FREEBET70

Signed up with the promo FREEBET70, they refused to give me the promotion saying it wasn't entered. Stonewalled me on support, wouldn't escalate it to management. Terrible company, terrible support. Deposit, withdrew, now pending withdrawal.

5 October 2025
Unprompted review

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