Very quick and efficient after-sale service from the workshop: a free set-up, in my case, with leeway to come back for any adjustments I might need int the future, also free.
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Ron's advice and recommendations are always spot on and he directed me straight to what turned out even better than I had hoped... Friendly, well informed little shop full of wonders and always wo... See more
The staff at No Tom Guitars really know their stuff. They advised me incredibly well and were happy to spend time with me throughout my decision making. They've got an incredibly diverse array of prod... See more
Super helpful and knowledgable staff (not sure what his name was, but an American gentleman helped me out with all things spring reverb when I dropped in). Never pushy or suggestive - all the reas... See more
Company details
Written by the company
No.Tom Guitars are a retail business, serving Denmark Street London and globally, online. We specialise in only the finest Vintage and Used Stringed Instruments, to suit all budgets.
Contact info
6 Denmark Street, WC2H 8LX, London, United Kingdom
- +44(0)207 240 7500
- mail@notomguitars.com
- www.notomguitars.com
Very quick and efficient after-sale…
Very quick and efficient after-sale service from the workshop: a free set-up, in my case, with leeway to come back for any adjustments I might need int the future, also free.
It’s just a great shop to visit and buy…
It’s just a great shop to visit and buy from online
Great selection of quality pedals and…
Great selection of quality pedals and always friendly service. Some not too shabby vintage guitars too !!
Own Goals Galore!!
Unfortunately there was no communication after purchase. Guitar came set up with strings I don’t use and it would have been helpful if they’d asked me first. After they read my review I got an email complaining about my “negative” review ( I thought 3 Stars was average) and blaming me for not contacting them saying they were too busy to contact customers. I suggested they might have offered to send me the correct strings but they never responded to my email. Crazy!!!😜
Professional and courteous service
Professional and courteous service. No sales pressure and very reasonable to deal with
Bought a guitar for my son’s 21st.
Bought a guitar for my son’s 21st. Ended up with a pedal also. Great experience. Staff very friendly and relaxed not pushy. Welcoming shop with knowledgeable staff and a grumpy dog. What more do you want. Would recommend 100%.
Excellent customer service
Excellent shop, friendly staff and great customer service and fast delivery when purchasing Gibson Les Paul reissue. Will use again!
Great service really helpful,
Fast and excellent service!
Fast, excellent service in every respect, very attentive to its customers! Many thanks!
Epiphone sg
Great service , regular updates , even held over bank holiday weekend so guitar wasn't left in a carriers warehouse .
Epiphone sg was perfect and a great price, Josh and team at No Tom are second to none !
Highly recommended
super fast delivery
Great comms, super fast delivery. Item as described. Recommended seller
Amazing service and super helpful!
Great service and free delivery
Smooth as silk
The purchase from No.Tom Guitars was as smooth as silk from beginning to end.
Andy was a delight to deal with and made the entire process effortless. I therefore have no hesitation in recommending their 5-star service.
Friendly, helpful staff
online order dealt efficiently - collected in store - really nice staff
I just loved the guys who worked there.
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