notebooksbilliger.de AG Reviews 

Acer Cash-back promotion were only German citizens, But Notebooksbilliger.de made it up for offering us half amount of offer. we are appreciated.

5-6 days delivery in Black friday time, due to Busy time of the year they made great service. The packaging for LAPTOP was great. but When u buy a laptop from Germany, remmeber that the keyboard is different Qwerty.

it is sad that ACer.de make things harder but happily they made it up. Thanks Customer service Marco. Trustable and cheaper than Holland prices. Recommended.

Ordered a product license for Parallels 18 on Black Friday sale. Didn’t receive anything, even though I paid for it. There is no excuse to not deliver - it’s a simple key that could be easily e-mailed to me. There is no physical product. Incredibly poor way of doing business.

I will give them one more week. If I haven’t received the license within a week, I will ask PayPal to return the money and start a claim.

Update: NBB notified me there was something wrong with my address. Received the code shortly after.

After a false start, I received the license. Thank you.

German order.

I have made an order for 1.600€ as a company. I used a private account which was my mistake so I contacted Customer Service. They have advised me to cancel the order and order again as a Company with "guest" account. I have made the order again as advised. There was some "error order" which has made the order not go through again as company order but instead it went through as private person order again. I have now 3.000€ pending with Klarna. They advise me to contact Klarna to ask where my money is and make a new order but not as guest but making an account. So they want me to have 4.500€ in air, contact 3rd party company and do an order for the 3rd time. Is this normal? I prefer to pay 100-200€ more at different shop that actually wants the customers money. Ah and of course, no confirmation that the order didn´t go through, you should basically understand it yourself after you don´t get confirmation within 24 hours. JOKE this company

I ordered multiple times over the past 2 years but right now they have become so terrible.
multiple times my orders were cancelled for no good reason while they were already shown on my credit card.

But my last order was an awful experience.
I ordered my item on 21-10-22 and it was a pre order. In the weeks after that the item changed to shipping in 2-4 days twice but that was only for the new orders coming in. meaning people who ordered the item when it said 2-4 days got them before me because the website stated something different for them so they got priority.

In the few weeks since i placed my order i also got 5 different dates so far every 3 or 4 days there was a shipment according to the customer service. Every single time I asked when mine was going to be shipped I heard a new date.

Last week when i ask the live chat i got someone i never spoke to, his name was sebastian. He basically told me it was my fault and said i should have known about the availability of this item. which is ofcouse stupid since they received atleast 2 or 3 shipments of this item and decided to ship them to newer customers first. This was also confirmed in emails and by sebastian himself in the live chat.
Reason again because my order said pre order and the new orders said 2-4 days.

Delayed delivery. Ordered a laptop and was promised a 24-hour delivery. 3 days later I still had not received it, and the delivery company (UPS) was being uncooperative. A delivery guy placed it outside my door in the end without even knocking at the end of day 3. Product works fine.

2022/8/29
Hallo，

Ich verstehe, was Sie meinen.
Konforme Retouren sind kein Problem.
Aber dieses Produkt hat Kratzer und die Verpackung fehlt.
Ich habe keine Möglichkeit festzustellen, ob dieses Produkt getroffen oder missbraucht wurde.
Dieser Kratzer tritt in der oberen rechten Ecke der Grafikkarte auf. Höchstwahrscheinlich wurde es durch einen Aufprall verursacht.Der von Ihnen bereitgestellte 20-Euro-Gutschein löst dieses Problem nicht.

Ich hoffe auf eine bessere Lösung.
Wenn ich um eine Rücksendung bitte. Werden die Kosten meiner Versicherung erstattet? Das sind die vollen 869,74 Euro.
Natürlich ist auch eine angemessene Entschädigung akzeptabel.

2022/8/26

I just received your "new graphics card".

I am angry. I have confirmed several times that the first graphics card is technically faulty.
You guys also told me that I would get a new graphics card after I returned the problem graphics card.

I even bought your insurance.

But what about the result I get? Since I got this graphics card in July, it's been a nightmare! !
! Never worked properly, I even got a used graphics card! ! !
This is really disgusting! !

I need an explanation.
You guys are deceiving consumers, I've kept video evidence of the unboxing.

Not recommend this store!!! I lost many hours when I was talking with support. They can't send order in other country always re askig some tax number... First time in my life internet store need tax number for ordering...
Time wasted, not recommend!!!

Don't waste your time with this company. The site is awful and full of bugs, I experienced a lot of problems trying to pay with my card, trying to input my delivery data and finally, when the payment proceeded successfully and I got a confirmation from my bank, my order was cancelled just minutes later. Their customer service gave me some unclear and untenable explanations. The truth is that they still continue to impose geo-blocking although, as a consumer in the EU, I must not be discriminated against because of my nationality, place of residence or place of business. The EU Regulation 2018/302 gives me the right to shop like a local.

I have years of experience as a client of various e-shops in Germany with more than 200 orders per year and have never faced before such a case.

Stay away from them.

I bought a laptop from this cheap minded company. But I realized that their shipping address was wrong. They switched the house number with the floor no. (Their mistake not mine) When I tried to reach them out they just cancelled the order and said: Sorry we don't have the laptop Any more but you can have it for 699 euro instead of 580 that I had already paid. Their excuse was that I didn't have to write the floor no. But I order from the same site every time nothing ever happens.
I even tried to have the same deal but they ignored me.

Very fast delivery. Product as described.

Ordered on 14th of februari package shouldve been delivered a few days later we are now here 2 months and 1,5 week further still no package and still the same BS over and over again " UPS is investigating the matter" How is that even possible for already 2 months?!!?!?!? im so done with this i just want my money back even the tracking states that the package is still on its way???

Avoid this store if you like a nice customer experience.....

Very good products and quick shipping times on stocked items. The only thing is that they need a better system for B2B orders.

With my first order on notebooksbilliger everything went fine and good.

But on my second order there were only problems and It takes so much time to process anything. They cant give any answer or help me. Im still waiting for my money after one week. I had around 4 calls and all were the same answers.

Best prices out there, with regular offers and b-stock at extreme low price. The staff is extremely competent and English friendly.

Good prices and good customer service. I requested my bill of two years and they directly sent it.

Fast delivery, great selection and prices!

Great shop. Good prices.

I was finally lucky enough and managed to order the 3080 card this Tuesday, and what happens?? They CANCEL the order. I am furious as i have been waiting 6 months now to get a card and when i ask them why my order was cancelled, they said and i quote "maybe an issue at the order process, we didn't receive this order as a valid order and was cancelled because of this". What kind of stupid excuse is that?? Worst store ever, i don't understand why NVIDIA partners with them. In addition, payment has not been reverted. DONT WASTE YOUR TIME WITH THIS STORE...