Great staff on reception, a quick and trouble-free unscheduled visit. Repairs/maintenance by Kris, happy with the results and appreciate the extra jobs being done so promptly.
Location
Switch locationBurners Lane South, Kiln Farm, MK11 3LT Milton Keynes, Buckinghamshire, GB
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See what reviewers are saying
I had a lovely experience dealing with the vehicle that needed repairs here. I was served by a gentleman called steve who showed incredible hospitality and really took care of what needed to be done!... See more
Company replied
I’ve received above n beyond service recently at Northgate kiln farm a lovely lady called Corrine, whom has helped me numerous times to organise me with a rental an keep me on the road with busy wo... See more
Company replied
I was running late to pickup a vehicle to move to a NVH client and Zip and his assistant very kindly stayed back 10mins to wait for my arrival. Not only that, because the vehicle’s battery was pretty... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Burners Lane South, Kiln Farm, MK11 3LT, Milton Keynes, Buckinghamshire, United Kingdom
- 01908 264747
4.3
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Sally @MK branch fantastic service and…
Sally @MK branch fantastic service and attention to getting things sorted asap!
8 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you so much for taking the time to leave such a fantastic review, Logan.
What a pleasure to see Sally receiving such praise and I am certain it is well deserved. I'm sure Sally will be over the moon to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Excellent service from start to finish. Ford Transit Dropside Hire
Excellent service from start to finish.
29 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you so much for taking the time to leave such a positive review, Paul.
It wonderful to hear that you have received such fantastic customer service from the branch and i am sure the team at Milton Keynes will be delighted to hear such lovely feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Bethannie Kell
once again Milton Keynes branch Sally…
once again Milton Keynes branch Sally and staff have pulled out all the stops to help with a breakdown, this branch is a credit to Northgate, wish our offices were nearer as would make this our local branch.
Thank you everyone at Milton Keynes never fail to deliver a great service
16 December 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Sharon,
Thank you for leaving such wonderful feedback about your visit to our Milton Keynes branch.
Its lovely to see that Sally has made your experience so pleasant and she has demonstrated the fantastic customer service we like to provide to our customers.
I am sure Sally and the staff at the Milton Keynes branch will be thrilled to see your comments.
If there is anything more we can help, please let us know and we would be more than happy to help!
Take Care,
Bethannie Kell
Milton Keynes Branch
Great work from Matt and Dave at Northgate Milton Keynes Branch. Sorted out my ad blue sensor problem on Peugeot Partner van this morning very quickly. Brilliant customer service provided. Thank you.
9 December 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Good Morning Jon,
Thank you for taking the time to leave such lovely feedback about your experience at the Milton Keynes branch.
While it can be frustrating when your vehicle has issues, Northgate will always be here to assist you and will strive to get you back on the road as soon as possible.
I am sure Matt, Dave and the staff at the branch will be thrilled to see your comments.
We look forward to working with you long into the future.
Take Care,
Bethannie Kell
Sabra is always super polite
Sabra is always super polite, always a smile on her face. Emails from the workshop are very professional and everyone at this branch in MK are great to deal with. Amazing tbh!
20 October 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
This is fantastic to hear, Filipe. Thank you for taking the time to leave our Milton Keynes team some fantastic feedback. Sabra and the workshop team will be over the moon to hear of how they have given you such a positive experience.
If there is anything more we can help you with please reach out to us and we would be happy to help!
Take care,
Bethannie Kell
Service
Lovely Depot, polite staff, free coffee what more could you ask for
29 September 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you so much for taking the time to leave such an lovely review, Robert. I am sure that the team at Milton Keynes will be over the moon with your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Efficient
Efficient, great coffee while waiting for the shortest time ever.. thx sally &del
14 August 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hello,
Thank you for your positive feedback! We're delighted to hear that you had an efficient and enjoyable experience with us. It's great to know that you appreciated the quick service and the opportunity to enjoy some great coffee while waiting.
If you ever need assistance or have any more feedback to share, please don't hesitate to reach out. We're here to ensure that your experiences with us remain excellent.
Thank you for choosing our services and for taking the time to let us know about your positive experience.
Take care,
Laura Griffiths
Excellent service from Kris and the…
Excellent service from Kris and the team at Northgate Milton Keynes. Service with a smile and happy to assist as a walk in. Super fast service from beginning to end. Worth the extra few miles to get to the MK branch
25 July 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
This is great to hear, Daryl. Thank you for taking the time to leave our MK team some fantastic feedback. Kris will be thrilled to hear of how they have given you such a positive experience.
We look forward to working with you long into the future.
Take care!
Laura Griffiths
Great service from Zip and assistant at NVH in MK
I was running late to pickup a vehicle to move to a NVH client and Zip and his assistant very kindly stayed back 10mins to wait for my arrival. Not only that, because the vehicle’s battery was pretty dead and I needed to fuel up, they kindly followed me to the petrol station around the corner to ensure that I wasn’t left stranded. Cheers guys, look forward to seeing you again!
5 July 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
JB, this is such a great review, thank you kindly for taking the time to share your positive experience with us. It is pleasing to hear that our MK Team have been able to accommodate your business needs and deliver great customer service.
We look forward to continuing our working relationship with your company.
Take care,
Laura Griffiths
Extremely helpful lady on the front…
Extremely helpful lady on the front desk doing her best to help everyone
28 March 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you so much for taking the time to leave such a great review, Paul.
We put our customers first, and I am thrilled that the team at Milton Keynes have exemplified this attitude. I am sure the management team at Milton Keynes will be pleased to see your comments and will pass this on to the lady at the front desk.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Del stayed beyond finishing time to…
Del stayed beyond finishing time to make sure I had a recovery vehicle,very helpful,
23 March 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you so much for taking the time to leave such an excellent review, Stuart.
Putting our customers first is what we do, and I’m so glad to see that Del has done exactly that. I am sure Del will be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Visited Them today to get the van…
Visited Them today to get the van looked at, reception was helpful, then dealt with Del the technician he was really helpful and good.👍
6 March 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thanks so much for taking the time to leave us a review, we are so pleased to hear that the MK branch were able to be of assistance.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Receptionist was great!
Receptionist was great. Very helpful, kind and we left with what we needed!
Thank you!
3 March 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you Daniel! I am so pleased to hear that you were able to get everything done at our MK Branch and left feeling happy with the service that was provided.
Feedback such as this is so appreciated.
Take care
Laura Griffiths
Good service
Great service.
Corrie was fantastic, even made me a cup of tea.
28 February 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you so much for taking the time to leave such a brilliant review, Tom.
Our customers are our number one priority and we aim to offer fantastic service every time. I hope that it was Yorkshire Tea.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Excellent reception experience the lady…
Excellent reception experience the lady was very very helpful and I felt very welcomed and looked after as I waited for van to be fixed
24 February 2023
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thanks so much for the review Russel! It is so pleasing to hear that our Milton Keynes Branch has provided you with the service our customers deserve.
Is there anything we could have improved on to make this a 5* review? Your feedback is always welcome, good and bad.
Take care!
Laura Griffiths
Milton Keynes Excellent Service
Excellent service from Sally, Jules and Chris at the Milton Keynes depot. Thanks to them, 2 of my vans that were due to be off the road until June have been returned today. I've had great updates from Jules and Chris. Chris in fact helped to get our vans back on the road sooner than expected and nothing seemed too much trouble. Sally very kindly agreed to help us by delivering a vehicle back to us due to short staff our end. Always a pleasure to deal with. Thank you team MK!
25 May 2022
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hey Laura, this is a great review, thank you so much!
I am sure Sally and the MK Team will be thrilled to hear of how their service has positively impacted your operations, this is exactly what we like to see.
Take Care,
Laura Griffiths
No regards for costumer time
More then 3, 20 min waiting here for service and still not ready. No treats, no discount as apologies, no nothing...worst experience ever!!! I wouldn't recomand this even to my enemies.
11 May 2022
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Nicolae,
Our teams are working very hard to keep downtime to a minimum and on this occasion we are sorry to hear that you feel this way. We would love to hear from you to try and turn this experience into a more positive one for you.
Please contact us on customer.services@northgate.co.uk.
Kind Regards,
Laura Griffiths
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