The team at Northgate in Glasgow are great, always willing to help and make sure our vehicles are on the road in perfect condition. We only operate a small fleet at the moment, but that hasn't affecte... See more
Company replied
Location
Switch locationEaster Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN Glasgow, Strathclyde, GB
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See what reviewers are saying
Team members at the branch have excellent customer service skills, especially Lauren and Amber. Drivers are also great! Comminucation from team about varoius vehicles we lease is prompt and they will... See more
Company replied
We are customers of the Queenslie Branch in Glasgow and the staff are great. Vans are serviced on time and any issues are dealt with in a professional manner. From the management to the guys alloca... See more
Company replied
We’ve built a really good relationship with Northgate Glasgow Branch. Lauren, Amber, Yvonne and Nick in the branch are always helpful and responsive, and JP and the workshop team are great at... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Easter Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN, Glasgow, Strathclyde, United Kingdom
- 0141 773 6300
4.9
Excellent
142 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Excellent customer service from Karen
Excellent customer service from Karen, she really helped me out of what could have ended up a really stressful situation, thank you so much,
11 August 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your terrific review, Fiona.
Providing our customers with a 5-star service is the very heart of what we do, and I will ensure that your comments are passed on to Karen, and I am sure she will be delighted to see them.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your excellent review, Mark. Karen is certainly leading by example with her 5-star performances and delighting customers with her efforts every day.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Karen was brilliant
Karen was brilliant - we showed up without notice needing to get something looked at and she got us booked in, details taken and couldn't have been more helpful. We had a really poor experience elsewhere and this sorted it out with no fuss or hassle. Always brilliant to deal with and helpful
3 August 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your amazing feedback, Stephen. Karen is leaving us all astounded by her continuous 5 star service, and she’s certainly leading by example.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Karen from this place gave me top notch…
Karen from this place gave me top notch customer service and went above and beyond on the solutions to my issues.
Top woman. Top employee. Raise or bonus should be given.
3 August 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your fabulous feedback, Chris. It is brilliant to hear that Karen is offering the best service time and again, and we will pass on your comments to her and her management team.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Karen was absolutely spot on thanks…
Karen was absolutely spot on thanks again.
2 August 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
This is very pleasing to hear, Billy!
Karen is a credit to Northgate, as the many reviews about her reflect this. Thanks for taking the time to leave feedback.
Take care!
Laura Griffiths
Karen made my experience today very…
Karen made my experience today very easy and welcoming and even Thts it was busy she made sure I was kept up to date with the process of the van
So I highly rate speaking to Karen for all ur service needs and repairs
2 August 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Scott, thanks so much for your feedback, I am sure that Karen will be thrilled to hear of how her outstanding customer service made a difference to your experience with us.
We look forward to working with you long into the future.
Take care!
Laura Griffiths
First class service always
I've both worked alongside northgate kitting out there vans.. and use them for our own company's vans also.
My contact Amber at the Queenslie branch always goes the extra mile when it comes to trying to meet any specific needs, her customer service is first class and has been the full time I've used northgate.
31 July 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your fantastic feedback, Chris. It is brilliant to hear that we are going the extra mile, which we aim to do every time. I will pass your comments onto Amber, who I am sure will be delighted to hear them.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Karen was extremely helpful when I…
Karen was extremely helpful when I brought my hire van to get fixed. Excellent service.
20 July 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your fantastic feedback, David. I will pass this onto Karen, who will no doubt be delighted with your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Kind Regards
Simon Cort
Customer Services
JP Glasgow Branch....
JP Glasgow Branch....
If I ever have an issue with one of my vehicles, JP is always my first point of contact. He's always helpful, always responsive and will always go above and beyond to help me and the business. Our patients rely on our vehicles and the medical equipment they carry and JP knows this. He and his team always strive to keep us on the road or to offer us a replacement vehicle to ensure our teams aren't disrupted in their day.
15 July 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
This is great to hear Laura! Thank you for taking the time to leave our Glasgow Workshop Manager feedback. I am sure he will be thrilled to hear of how the service he delivers makes such a difference.
Take care!
Laura Griffiths
Jade and Karen at the front desk were…
Jade and Karen at the front desk were very helpful with any problems I came up with were resolved there and then
Thanks again!
5 July 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
This is great to hear, Grant!
Sometimes things do not go as planned, but the important thing is that our teams are able to assist and turn your negative experience into a more positive one.
Take care!
Laura Griffiths
While dealing with the staff at…
While dealing with the staff at Northgate Vehicle Hire I've had a very positive experience. I advised them about the ongoing problems I have with my neck and shoulder so they took their time to show me round the vans until I found something suitable and comfortable. I would definitely recommend them and would happily use again.
22 June 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
We are so pleased to hear that our Glasgow Team have been really supportive when trying to source you a suitable vehicle, Robert. This is the kind of service in which we aim to deliver to all of our customers and this is a prime example of how that extra mile can make such a positive difference.
Take care!
Laura Griffiths
Jade and Karen was absolutely fantastic…
Jade and Karen was absolutely fantastic service, they deserve a bonus
From energetics
13 June 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
This is so pleasing to hear. Thank you Reagan for taking the time to leave Karen and Jade fantastic feedback, I am sure they will be thrilled to hear of the positive impact they have had on your day.
Kind Regards,
Laura Griffiths
Karen at Northgate Glasgow
Was in to Northgate in Glasgow this morning. Feeling stressed..!! Had van issues as well as needing the MOT done.. was quickly greeted by Karen who took al my details and put me at ease that everything could be sorted. She got me booked in and a replacement van sorted and got me back on my way to work In no time.
Huge thanks to Karen for her help this morning..
25 May 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Brilliant new, Alan!
Karen really is an asset to the Glasgow Team, her Customer Service is fantastic and a great reflection of Northgate.
Have a great week!
Laura Griffiths
karen was amazing , great service
karen was amazing , great service. Done her best to get my issue sorted.
25 May 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thanks for leaving Karen such a great review, Daniel! We are sure she will be thrilled with positive feedback being left for her excellent customer service skills.
Take care,
Laura Griffiths
GLASGOW BRANCH
VAN SERVICE BOOKED 8.30 AND FINISHED FOR 11 !
MECHANICS GREAT
FULL SERVICE
3 NEW TYRES
KEPT MY BETTY ON THE ROAD
RECEPTION TOP NOTCH WEE KAREN KNOWS HER STUFF AND HAS A WICKED SENSE OF HUMOUR.
THANKS TO ALL
7 May 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
This is great news Jamie, just what we like to hear!
Thank you for taking the time to leave the Glasgow Team some positive feedback, I am sure they will all be thrilled!
Take care and look after our Betty!
-Laura Griffiths
Customer Services
Brilliant service
Brilliant service, went out their way to get the vehicle repaired.
19 April 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
This is great feedback Daniel, thank you for taking the time out to share this with us!
BEST STAFF MEMBER
When I have came into the northgate depot Glasgow I have found Jade to be very helpful she is always willing to go above and beyond her job to give the customer a great service and fulfilled every issue I had with vans whether is be minor or major so a massive thank you too jade
3 March 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Jade is amazing at what she does and it's great to hear that this is recognised by our customers!
Thank you for leaving such positive feedback Jay, we will be sure to pass on your comments.
Take care and have a great weekend!
Karen
Karen saw me waiting for a few hours came and spoke to me and went well above and sorted out a van for me quickly so I didn't have to wait any longer.
An amazing person very polite and friendly can't praise her enough soon as she saw I had been waiting came over and sorted it all out an amazing person
James cann pacifica group (0800 repair )
Thanks Karen
2 March 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thanks for getting in touch James!
Karen and the team really are a credit to our company and it's great to hear that they took care of you whilst you were at the branch.
I will be sure to pass your feedback to Karen who will be thrilled to hear this.
Thank you!
Staff went above and beyond to help me…
Staff went above and beyond to help me with my vehicle. They thought of my safety above all. I would like to mention a Karen that works there, her customer service skills are exceptional with great communications and above all a friendly face to talk with. So 5 stars are 100%
16 February 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
What an amazing review of our Glasgow Team, thanks Gary!
Our customers safety is paramount, and the importance of customer service is massively recognised across all of our Depots. I am really pleased to hear that you have left our Glasgow Team with nothing but positive comments. I will be sure to pass this review over to them.
Take Care!
Laura Griffiths
Glasgow Northgate
My initial experience with northgate was really poor, however the Glasgow branch have went above and beyond, particularly Nick & Chris. If I had wrote this review 8 months ago when I opened my account it would have definitely been a 1 star. Few miscommunications between accounts department and the depot had left me with vehicles in really poor condition. Thankfully that’s where Nick & Chris came in and sorted my issues 110%, My fleet is now all less than 1 year old, and each time they get a vehicle that they think would suit my needs they always call and offer me the option to take that vehicle. The front desk and service staff are all polite and friendly, always up for a laugh and a joke. I’m glad i allowed Nick & Chris to sort the problems and they both delivered what they said they would. My account Manager Danny, he’s always been on hand to sort any queries. Thanks NG, particularly Glasgow branch.
10 February 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Graeme, thank you so much for this! Whilst I am really sorry that just some months ago you had a bad experience, I am over the moon to see that this has turned round and you have given us an amazing 5*! Nick and Chris will be so pleased to see this as I know they take a real pride in what they do! I am going to pass your feedback onto the branch and higher management to ensure your thanks for the guys is heard.
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