Natasha Wells at Egham branch was dealing with my van issue, she smoothly organised my hire van engine oil top up, and the same time she checked if anything else was needed to be done, and luckily sh... See more
Company replied
Location
Switch locationBeta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE Egham, Surrey, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had to book the van in as an emergency with Brake problems, The staff are always friendly and helpful especially Natasha who dealt with my van issues throughout the process. Also great coffee machine... See more
Company replied
Natasha Wells who i dealt with seems lovely. No issues. Good communication from beginning to end. Couldn't ask for a better service. Many thanks northgate!!
Company replied
Excellent branch at Egham, Always clean and tidy, I delt with Natasha Wells she is always welcoming and helpfully with everyone who arrives, plus there's a decent hot drinks machine, food vending... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Beta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE, Egham, Surrey, United Kingdom
- 01784 438899
4.8
Excellent
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A massive thank you to Steph Masey in…
A massive thank you to Steph Masey in Egham. She ALWAYS goes above and beyond to help me. Recently in a dilemma due to Stephen Carter’s lack of communication and efficiency, meant a van I required for a certain date after giving 2 months notice wasn’t fulfilled. So the day I was due to collect the van, no one knew anything about it. He avoided my calls and went off radar, safe to say he is useless.
But after speaking with Steph she sorted everything out for me quickly, constantly kept me updated and arranged everything I needed as quickly as she could. She really is a credit to the northgate company! Thanks again!
20 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such kind words for Steph, Lisa.
Northgate's aim is to put our customers first, and I am delighted that Steph has demonstrated this. I am sure that she will be overjoyed with your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great Service
Always a pleasure to deal with Stephanie and the team at Egham. Great service provided as usual from both the Rental desk and the Workshop.
Keep up the good work,
George, A&O
8 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
George, we are so grateful that you have taken the time to share your positive experience with our branch.
It's wonderful to hear that you've consistently received great service from our friendly and helpful staff, especially Stephanie.
We'll make sure to pass along your very kind feedback to the staff at the branch.
Take care,
Bethannie Kell
Once again Steph & Alesia @ the Egham…
Once again Steph & Alesia @ the Egham branch have came through with a lovely nice clean and tidy van for me until my NEW one is delivered! These lady’s always go the extra mile 👍🏻
9 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
This is great news Ray!
I am sure the ladies at Egham will be thrilled to hear of how they have made your Northgate experience that little bit better by going that extra mile.
Thank you for taking the time to share your experience with us, and for leaving such a great review.
Take care,
Laura Griffiths
Steph was a amazing person very…
Steph was a amazing person very respectful lady and so was the rest I felt really safe with them
12 December 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Sinan
Thank you so much for taking the time to leave such a lovely review.
Making sure our customers have a pleasant experience at the branch is what we like to do and i am so pleased to see that Steph has demonstrated that on your visit.
I am sure Steph will be delighted to see your feedback.
If there is anything more we can help you with, please feel free to contact us and we would be happy to help!
Take Care,
Bethannie Kell
Top vans and top service
Top vans and top service!
And a massive special thanks to Steph she saved my life yesterday van broke down a mile from the yard she sent someone out to jump start the van! Steph you’re a beautiful lady thank you so much! X
14 November 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such a lovely review Stephen.
Our aim is to provide a 5* service to our customers, and I am delighted to see that Steph has demonstrated our ethos. I am certain that Steph will be overjoyed to see that she made such a difference to your day.
Thank you for sharing your positive experience with us.
If you require any further help please don't hesitate to reach out, we would be happy to help!
Take Care,
Beth Kell
Be more organised
By being more organised. I booked for my pickup to have a service and new tyres waited 3 hours to be told we only had an oil filter can you phone back in a few days and book in again the pickup to finish the service
30 October 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
I'm sorry to hear about the inconvenience you experienced when bringing your vehicle for a service and tyre replacement.
A three-hour wait followed by the branch asking you to come back in a few days is understandably frustrating, I know its currently a busy time for our Workshops however this should not deter from the usual 5* service in which we aim to deliver.
We value your feedback and want to ensure that you have a positive experience with our services going forward, if you could contact us on customer.services@northgate.co.uk with the details of your vehicle we can certainly look into this further for you.
Thank you for bringing this matter to our attention.
Best regards,
Beth Kell
Never hire from Northgate !
Requested a van through insurance didn’t even turn up for given date and time and there’s not communication from Egham van hire branch. Got a call next day that we will deliver today after getting the van the van condition was filthy wasn’t clean at all smells of alcohol and other substances when I requested for a replacement lady on the other side of the phone said we only have 1 van i whole branch and we can’t help you at all and deal with it yourself.
I couldn’t go to work and lost £600 because of poor customer service given by this company.
You guys should be closed by now if you can’t provide great service.
0/10.
Wasting people time and money.
1 September 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you for taking the time to leave your feedback, Kashie.
I would welcome the chance to look into the concerns you have raised, but with the information supplied I am unable to find any details for your hire. I would ask that you please get in touch so I can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Northgate Egham Branch
Order a replacement van for work first they cancelled the appointment which was about to delivered and then they tried to deliver next day, the van was filthy full of dust and uncleaned feels like some homeless is living in the van before they handed me.
I called Northgate Vehicle Hire, Egham branch to sort this out they said we only have one van left which we gave it to you and we don't have anything.
Awful customer experience from these lot, day light robbers never ever hire from this branch.
Zero customer skills.
1 September 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you for taking the time to leave your feedback, Muhammad.
I would welcome the chance to look into the concerns raised regarding the condition of the vehicle, as well as your communications with our Egham branch. With the information supplied I am unable to find any details for your hire, so I would ask that you please get in touch so I can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Laura and Steph were amazingly thanks…
Laura and Steph were amazingly thanks guts
8 August 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you for taking the time to provide such a positive review, Russell.
We're thrilled to hear that Steph and Laura were able to provide you with 5-star service and assist you with your business needs. Your satisfaction is our top priority, and we're glad to know that we've been able to meet your expectations.
We're excited about the prospect of continuing to work with you in the long term. If you have any questions, require assistance, or need anything else in the future, please don't hesitate to reach out to us. We're here to help!
Best regards,
Laura Griffiths
Steph at Egham Branch
Steph at the Egham branch was not only beautiful on the outside but the inside too. Great help and aura.
27 June 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
This is so lovely, I'm sure Steph will be thrilled to hear of your kind comments.
Take care,
Laura Griffiths
Great Front Desk Team
Steph/Laura and the man who referred me to the rental team on front desk were great, very helpful & polite especially so early on a Monday morning .. 5 star experience and can’t go wrong with a good coffee whilst waiting for replacement vehicle.
26 June 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
I am so pleased to hear that our Egham Team have met with your expectations, Ben!
Thank you for taking the time to share your experience with us and we look forward to supporting you moving forward.
The front desk was very rude and didn't…
The front desk was very rude and didn't provide much help muchless an update. Been sitting for 2 hours and nothing!!
13 June 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
We are really sorry to hear that the service you have received on this occasion has been dissatisfactory. To allow us to look into this matter further for you, please can you contact us on Tel: 03330 431095 Option:4 Option :2
Email: customer.services@northgate.co.uk
We hope to hear from you soon
Kind Regards,
Laura Griffiths
My van FG69ZVD broke down last night at…
My van FG69ZVD broke down last night at 8.30 pm 25th May
Reported to RAC who didn’t turn up
Waited until 11.30 pm still no show
Called RAC again this morning at 07.30 and have been told to wait until 12.30… Called Northgate Egham for a replacement vehicle and then to be told they have no vans!!!! Fantastic outfit I must say.. so now I have to hire a vehicle from BTC van hire to continue my business today
Think twice before you hire a vehicle from Northgate that’s if you want to keep your business running!!!!
25 May 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
I am really sorry to hear of your experience Daniel, and the inconvenience to you and your business.
I have located your account from the details in your review and will get in touch with you today to discuss this and work with you to bring this to a resolve.
I will be in touch shortly, Daniel.
Thank you
Simon Cort
egham staff
the van i had needed to go in for an engine fault code in the egham branch.i got a replacement van within the same day which is a big thing for me as im a single parent. all this was thanks to Steph
4 May 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such an excellent review, Mr. Bodiam.
Putting our customers first is the very heart of what we do, and I am delighted that Steph has demonstrated this and managed to keep your downtime to a minimum. I am certain that Steph will be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great staff member
So, I broke down this morning,never a highlight of anyone’s day, however I was greeted by very polite girl (Steph) with a beautiful smile and also welcoming dealt with me extremely quick!. Hope to deal with her next time :)
4 May 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such great feedback, Daniel.
We appreciate how frustrating it is for a vehicle to break down, but I am thrilled to see that Steph and the team at Egham have kept this to frustration to a minimum.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Well pleased with the drop off of…
Well pleased with the drop off of company van to Northgate (Egham branch) for service and Mot,van full of tools that I had to transfer to other vehicle which a young lady called Steph me with,she was very helpful and new what she was at,down to earth,proper.****
26 April 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for the review, Stephen.
Steph seems to be earning her plaudits for fantastic customer service lately and I'm sure she will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service from Steph.
Great service from Steph and pete. Very helpful, sorted all my issues out quickly and with a smile.
26 April 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such a great review, Nick.
Putting our customers first is the very heart of what we do, and I am delighted that Steph and Pete have demonstrated this by sorting your issues out quickly.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Auto service is slow but made up for it…
Auto service is slow but made up for it by nice customer service from steph. Nice girl.
25 April 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you for taking the time to leave your comments, LD. I appreciate your frustrations with the slow auto service, but I am glad that Steph has made up for this, and I am sure she will be delighted to see your feedback.
If there is anything we can do to turn this into a 5 star review, please get in touch and I will be happy to look into any concerns you may have.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
Thanks
Simon Cort
SUPERB SERVICE FROM STEPH
SUPERB SERVICE FROM STEPH
Come to Northgate at EGHAM on Friday 17-3-23
To have full service then had to come back on the Monday for my van to be tracked while I was there the staff are amazing so kind, always smiling + having a laugh mainly Steph.
Then had EML light pop on the van and Steph got it straight into the workshop for the problem to be resolved. The team at front desk are very helpful. I recommend highly…
Steph needs a pay rise 👍🏼
20 March 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such a wonderful review, Thomas.
Steph is certainly earning her plaudits recently, and she’s certainly displaying the Northgate aim to put our customers first given the feedback she has recently received. I am positive that Steph, the front desk staff and all the team at Egham branch will be overjoyed to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Van Rental
Our company collected a van from Northgate in Egham on 14/03/2023 and we were very satisfied by the service from Sharlene Mandal. We would highly recommend Sharlene at the Egham Branch.
22 March 2023
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such a fantastic review, John.
Putting our customers first is the very heart of what we do, and I am sure Sharlene and the rest of the team at Egham will all be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.