hired a van to move house so I went to cannock branch and spoke to Scott and Claire ford both amazing and really helped should be very proud of your staff well done pair of you 👏
Company replied
Location
Switch locationWyrley Brook Park, Walkmill Lane, WS11 0XA Cannock, Staffordshire, GB
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See what reviewers are saying
Booked my van in for work/maintenance with Northgate vehicle hire, couldn’t recommend enough. Friendly, experienced and efficient. Big shout out to front desk and engineers behind the scenes for makin... See more
Company replied
I booked my van in for a brake fluid change and other bits and bobs and they did a great job. Harj who is front desk, is very helpful. He made me feel comfortable and asked if I needed anything. I rec... See more
Company replied
Always a pleasant experience. Never any trouble. Am just lucky this is my nearest Northgate as i've used others and the customer service is always top notch at the Cannock branch. Harj & Cliff on th... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Wyrley Brook Park, Walkmill Lane, WS11 0XA, Cannock, Staffordshire, United Kingdom
- 01543 223997
4.9
Excellent
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Cliff and Scott - Thankyou both
I cannot express enough how amazing the staff are at the Cannock branch. It’s not even my local but I’m happy to travel further to deal with them. Polite, welcoming and above all else, professional, friendly customer service. I faced an unexpected nightmare of a problem… my van’s cam-belt broke, leaving me stranded with all my gear onboard. After Northgate Breakdown Service towed me back to Cannock, that’s when the magic started. My man Cliff made sure I was looked after, talking me through the process and keeping me updated every step of the way. While in the background, working his own magic, was Scott - who found me a van quickly, made sure it was readily available to drive away and got me back out on the road. Nothing but respect for everyone at Northgate for supporting me so quickly with amazing customer service. Hat’s off!
14 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Gavin, thank you so much for your kind words!
We’re thrilled to hear that Cliff, Scott, and the whole team at our Cannock branch were able to turn what sounds like a stressful situation into a positive experience.
It means a lot to us that you’re happy to travel that bit further just to deal with our team — we always aim to provide service that’s polite, professional, and friendly, no matter what.
If you ever need anything in the future, we’re just a call away and ready to help.
Thanks again for taking the time to share your experience and for the hat’s off — we really appreciate it!
Take care,
Imogen
Quick and easy
Quick and easy to book in and repairs done whilst you wait, friendly and helpful staff too and a comfy space to carry out work whilst you wait
2 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Will, thank you for your fantastic review!
We’re glad to hear the booking process was quick and easy, and that our team made you feel comfortable while your repairs were done. It’s great to know you enjoyed our friendly service and comfy waiting area.
We really appreciate your feedback and look forward to helping you again!
Take care,
Imogen
Quality Service
The marketplace has changed significantly in recent years in preventing technicians to truly demonstrate their acquired skill sets, all too often it is a supply and fit remedy rather than diagnose the route cause of an issue that unfortunately besets modern day vehicles. Northgate Cannock are extremely fortunate to have Lester who is a Master Technician, his attention to detail, skill sets and professionalism have been honed over several years and it is refreshing to know that quality "mechanics" do still exist.
7 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Bob, thank you for taking the time to share such a thoughtful and insightful review.
Your words truly resonate with us — the automotive industry has indeed evolved, and it's not often that the depth of a technician’s skill is fully recognised and appreciated in today’s fast-paced environment.
We’re incredibly proud to have Lester as part of the Northgate Cannock team. His dedication, expertise, and meticulous approach are exactly what set him apart, and we’re delighted to hear that this came through so clearly in your experience.
We’re glad we could provide you with the quality of service you were looking for, and we look forward to supporting you again in the future.
Take care,
Imogen
Van Fault on a Saturday
Went in to Cannock branch first thing on a Saturday with and electrical fault on my van.
Staff got it straight into the workshop and technician Dave had me back on the road within an hour.
Any time i've ever had an issue here it's been resolved in a fast and efficient manner with great customer service.
17 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Matthew, thank you so much for your kind words and for taking the time to leave this review!
We're so glad to hear that the Cannock branch was able to get your van sorted quickly, especially on a Saturday morning. Dave and the team really appreciate your recognition of their fast and efficient service, as well as the great customer experience.
It’s always our goal to get our customers back on the road as quickly as possible, and it’s great to know we’ve been able to do that for you every time.
If you ever need assistance again, don’t hesitate to reach out!
Safe travels!
Imogen
Very friendly staff and efficient
Very friendly staff and efficient
Would definitely recommend
Always keeping me on the road.
Thanks to all staff.
16 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Josh, thank you so much for your kind review!
We're thrilled to hear that you had a positive experience with our team. Keeping you on the road is our top priority, and we're so happy that we could assist you in doing so. 😊
Your recommendation means the world to us, and we’ll be sure to pass along your thanks to the entire team!
If you ever need anything in the future, don’t hesitate to reach out.
Safe travels, and thanks again for choosing us!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Cannock
Thank you for your kind words!
We truly appreciate your feedback and are delighted to hear that you receive excellent service every time.
Thank you for choosing Northgate.
Take Care,
Beth
Excellent & professional service…
Excellent & professional service delivered by Cliff & Harj, thank you.
31 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for your lovely review!
We are delighted to hear that you had an excellent experience with our team in Cannock.
Your feedback means a lot to us, and we truly appreciate your support.
Thank you for choosing Northgate.
Take Care,
Beth
Excellent service by Cannock
Excellent service by Cannock, very helpful and prompt Not at all happy with the service at Birmingham branch.
18 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hey Raj,
Thank you for leaving us a 5* review!
I am sorry to hear that your experience at the Birmingham branch was not good, we strive to provide the best possible service and we regret that we fell short in this instance.
That being said We’re delighted to hear that you received excellent service from the team at our Cannock branch. It’s wonderful to know they were helpful and prompt in assisting you.
Your feedback means a lot to us, good and bad , and we’ll be sure to pass along your appreciation to the Cannock team and also provide feedback to Birmingham branch.
We look forward to continuing to provide you with exceptional service in the future.
Thank you for choosing Northgate.
Take Care,
Beth
Immaculate customer service
This is the second time I have been into this Northgate branch and each time I’ve had a great experience the staff are extremely kind and helpful and the technicians have dealt with any issues that I have presented them, I would definitely recommend hiring from them.
12 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you for sharing your positive experience about your visit to the Cannock branch!
We're delighted to hear that our team has consistently provided you with great service and addressed your concerns effectively.
Your kind words about our staff and technicians mean a lot to us, and we truly appreciate your recommendation.
We look forward to welcoming you back in the future! 😊🚐
Take Care,
Beth
Jack at Cannock
Called the Cannock Branch with a last minute request to change an appointment, in order to minimise time spent off the road by my driver, and was accommodated straight away. Even got a follow up call to confirm everything would be sorted today.
Thank you Jack and team.
9 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you for sharing your experience, Charlotte!
We're thrilled to hear that the team at our Cannock branch was able to accommodate your last-minute request and help minimise downtime for your driver
Providing efficient and reliable service is our priority, and we're glad the follow-up call gave you peace of mind.
We look forward to working with you again in the future!
Thank you for choosing Northgate.
Have a wonderful Christmas 🎅
Take Care,
Beth Kell
Staff covering reception area
Staff covering the reception area were very helpful and respectful overall offered a great service 👍 would definitely recommend this branch to anyone.
26 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you for sharing your kind words! 😊
We're delighted to hear that our reception staff provided you with a helpful and respectful service.
Your recommendation means a lot to us, and we’re glad we could make your experience a positive one.
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take Care,
Beth Kell
Harj was very helpful and made sure my…
Harj was very helpful and made sure my time waiting was comfortable
22 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you for your kind words, Rchie!
I am so happy to hear that Harj from the Cannock branch provided such helpful service and ensured your wait was comfortable.
We'll be sure to pass along your feedback to him as he will be delighted to see it
We look forward to working with you long into the future! 😊
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Cannock
Hi Shane, thank you for your 5 star review!
We really appreciate your positive feedback for our team at Cannock, I can assure you that they will be thrilled to hear about your feedback.
We look forward to working with you long into the future.
Kind regards,
Imogen
The team at Cannock branch were really…
The team at Cannock branch were really professional and very helpful. They guided me through the process of hiring a van and dealt with all the paperwork speedily and efficiently. They even spent time showing me the controls on the electric van I was hiring. A very big thank you and keep up the excellent work.
4 June 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Matthew, thank you so much for your 5 star review!
It is so refreshing to hear that the team at Cannock met our standards of putting our amazing customers first. Here at Northgate we thrive to provide excellent service to all our customers, the Cannock team will be thrilled to hear your feedback!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Cannock
Hi Kevin,
Thank you for your 5* feedback. It is so refreshing to hear that you have found the team at Cannock to be knowledgeable and the customer service to be fantastic. We look forward to working with you long into the future.
Take care,
Laura
Like for like van swap
Harjinder saw to making sure that I was seen promptly & offered friendly service & facilities while I waited for the van swap. If I was his manager, I'd give him a healthy bonus in the next wage packet. Very satisfied & no hassle whatsoever. Would highly recommend.
11 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave such an excellent review, Benjiman.
We aim to do all the hard work, so our customers don't have to, and it is an absolute pleasure to see that Harjinder has demonstrated our ethos. I am certain that he and the rest of the Cannock team will be over the moon with your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Helpful, excellent service
Great service from Harj on the bank holiday with a van issue
31 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you for taking the time to share your experience with us, Stewart!
We're delighted to hear that Harj provided you with great service, ensuring our customers' needs are met promptly and effectively is a top priority for us.
Take care,
Laura
Great staff
Great staff, great communication and amazing time.
Always sorts my problems with no problem.
Gary Clift Kirst and all of the work shop have been amazing.
22 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our staff and that we were able to exceed your expectations in terms of communication and service.
Gary Clift, Kirst, and our entire workshop team work tirelessly to ensure that our customers' needs are met promptly and efficiently. We're thrilled to hear that they were able to sort out your problems with ease and provide you with an amazing experience.
We greatly appreciate your kind words and your continued support. If you ever have any more problems or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Take care,
Laura
great experience
Good quality service came to get my van looked at harj at the front desk was great well mannered and very helpful.and many thanks to Shirley who is wonderful,during my wait she always made sure I was looked after offering me a hot drink and biscuits and someone to talk to.many thanks to glen who had a look over my vehicle. I couldn't of asked for a better service.
16 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for sharing your positive experience with us, Mark! We're delighted to hear that you received good quality service and that Harj, Shirley, and Glen made your visit exceptional with their great manners and helpfulness.
We appreciate you taking the time to leave us your feedback, we look forward to working with you long into the future.
Take care,
Laura Griffiths
Excellent service from Scott and Harj
Excellent service from Scott and Harj. Quick turn around with faulty van. Highly recommend
6 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you for taking the time to share your positive experience with Scott and Harj!
We're thrilled to hear that you received excellent service and a quick turnaround for your faulty van. Your review means a lot to us, and we appreciate your business.
Take care
Laura Griffiths
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