NORTHERN THREADS Reviews 1,729

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Item arrived quickly but when I returned it they charged me for return postage even though I had paid it myself vis Royal Mail. Sent several e-mails and no response. So unless you are 100% you wont... See more

Rated 3 out of 5 stars

Used Northern Threads a few times, delivery times are as stated and prices are competitive. However this time they have sent me a faulty product, a pair of Adidas gazelle indoors with the sole all buc... See more

Rated 5 out of 5 stars

Got 2 Fred Perry and 2 boss t shirts from there store this morning. Lovely shop with loads of t shirts to chose from, but more importantly excellent customer service got a bit of a beer belly now so l... See more

Rated 1 out of 5 stars

I cannot log in to the site to buy clothing .. I reached out to the admin, but got an irrelevant response that did not fix my login issues! I am guessing they do not want my business, and reading thes... See more

Company details

  1. Men's Clothing Store

Written by the company

Northern Threads first opened its doors in 2006 as a new home for the best contemporary and designer menswear. Since then we have twice been recognised by Drapers Magazine in their Top Inspiring Independents list and continue to look for new ways to grow and improve. In 2024 we had to say goodbye to the store which had been our home for almost 20 years and focus our heritage experience and unrivalled customer service exclusively with northernthreads.com. This bold step has given us the opportunity to offer an ever-expanding portfolio of peergoup designer brands representing the best of classic and casual menswear.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fine as long as you're 100% you wont want to return an item

Item arrived quickly but when I returned it they charged me for return postage even though I had paid it myself vis Royal Mail. Sent several e-mails and no response. So unless you are 100% you wont return an item go elsewhere, and dont expect anybody to reply to any e-mails you send.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

False trustpilot review

This site popped up on Facebook so i checked on trustpilot which had a poor rating of 1.2 ! But when I looked at the details the majority were 5 stars . I think trustpilot have made an error for this one so I ordered a jumper as a test.
Great price, great jumper and quick delivery.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

I cannot log in to the site to buy…

I cannot log in to the site to buy clothing .. I reached out to the admin, but got an irrelevant response that did not fix my login issues! I am guessing they do not want my business, and reading these reviews not sure I want to do business with them!

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Sent the wrong trainers (a cheaper…

Sent the wrong trainers (a cheaper pair) it took 10 days (I notified them on the 18th) to send me an email and the label sent is incorrectly formatted so can’t be used. They responded to say a replacement would be sent but as of now (4th dec) I have not received that so am still out of pocket with no trainers. Terrible service

18 November 2025
Unprompted review
NORTHERN THREADS logo

Reply from NORTHERN THREADS

Hi Lisa, I can see our team got back to you on the 28th of November, and you confirmed to us via social media this email was in your Spam folder. I believe we have now sent out a prepaid label for your return.

Apologies for any inconvenience.

Rated 1 out of 5 stars

Got sent wrong item that was cheaper…

I have no emails from you , could you please send again and check its the right email, thankyou

14 October 2025
Unprompted review
NORTHERN THREADS logo

Reply from NORTHERN THREADS

Hi Cath ... I am very sorry for our intial shipping error but we have been replying to your emails (starting Oct 19th) with a pre-paid label. Can you please check your Junk folder - the emails are coming from contact@ ... many thanks and apologies NT

Rated 1 out of 5 stars

OK until you have aproblem

Have to say ordering and delivery all good. However, like all these discount stores they don't like you sending stuff back and make it difficult. What really upset me was they that charged me twice for postage for 2 items that were sent back in the same package. I knew I had to pay return which I'm good with but hitting me twice is REALLY POOR. Only use if you defo know your size as they rip you off on return.

Thanks, how do I contact you?

8 July 2025
Unprompted review
NORTHERN THREADS logo

Reply from NORTHERN THREADS

Hi Colin, I'm sorry if you were charged twice for x2 orders sent back together. All our returns are handled by LOOP so they would have processed both return fees automatically. I can only see one order from you on our system NT1568 so if you give me the other order number I can manually return the second £3.95 return shipping fee. Many thanks @ NT

Reply: You can go on the website contact us page or send an email to contact @ northernthreads.com with your x2 order numbers. If you explain you sent x2 separate orders back together ... but got charged £3.95 twice ... they should be able to refund one of the return shipping fees. Thanks @ NT

Rated 5 out of 5 stars

Defo worth a visit especially the Class SALE

Don't often go in Northern threads even though it's on my doorstep. Have to say they do a great sale (50%) off the full price and most sizes available. I got a half price MA Strum overshirt that caught my eye and the shop owner advised on the better fitting size between the large and medium. Defo recommend this place also the shop is worth a visit as the website pictures don't do some products justice. Good work lads.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Got 2 Fred Perry and 2 boss t shirts…

Got 2 Fred Perry and 2 boss t shirts from there store this morning. Lovely shop with loads of t shirts to chose from, but more importantly excellent customer service got a bit of a beer belly now so like to try on and am dead fussy about the fit, the gent who served me was great and made it actually enjoyable, a normally hate shopping. Definatly be back

21 May 2022
Unprompted review
Rated 5 out of 5 stars

10/10 everything

First time using Northern Threads, proper top quality footwear, great communication & next day delivery, what more can you ask, got a new customer here, nice1.

8 February 2022
Unprompted review
Rated 2 out of 5 stars

Not value for money

Not value for money - first we assumed postage free for full price item as indicated but a spend discount on the site prevented this (misleading). Refund saw £7.50 deducted - no idea why and an email to your help desk was ignored. Very poor service and will not use again.

1 October 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look