Item arrived quickly but when I returned it they charged me for return postage even though I had paid it myself vis Royal Mail. Sent several e-mails and no response. So unless you are 100% you wont... See more
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See what reviewers are saying
Used Northern Threads a few times, delivery times are as stated and prices are competitive. However this time they have sent me a faulty product, a pair of Adidas gazelle indoors with the sole all buc... See more
Got 2 Fred Perry and 2 boss t shirts from there store this morning. Lovely shop with loads of t shirts to chose from, but more importantly excellent customer service got a bit of a beer belly now so l... See more
I cannot log in to the site to buy clothing .. I reached out to the admin, but got an irrelevant response that did not fix my login issues! I am guessing they do not want my business, and reading thes... See more
Company details
Written by the company
Northern Threads first opened its doors in 2006 as a new home for the best contemporary and designer menswear. Since then we have twice been recognised by Drapers Magazine in their Top Inspiring Independents list and continue to look for new ways to grow and improve. In 2024 we had to say goodbye to the store which had been our home for almost 20 years and focus our heritage experience and unrivalled customer service exclusively with northernthreads.com. This bold step has given us the opportunity to offer an ever-expanding portfolio of peergoup designer brands representing the best of classic and casual menswear.
Contact info
UNIT 1 HAWKWELL GREEN, GL14 3JJ, CINDERFORD, United Kingdom
- contact@northernthreads.com
- www.northernthreads.co.uk
Replied to 60% of negative reviews
Typically replies within 1 week
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Fine as long as you're 100% you wont want to return an item
Item arrived quickly but when I returned it they charged me for return postage even though I had paid it myself vis Royal Mail. Sent several e-mails and no response. So unless you are 100% you wont return an item go elsewhere, and dont expect anybody to reply to any e-mails you send.
Great branded range, fast delivery
Great range online. Received the item I ordered quickly, no issues at all.
False trustpilot review
This site popped up on Facebook so i checked on trustpilot which had a poor rating of 1.2 ! But when I looked at the details the majority were 5 stars . I think trustpilot have made an error for this one so I ordered a jumper as a test.
Great price, great jumper and quick delivery.
I cannot log in to the site to buy…
I cannot log in to the site to buy clothing .. I reached out to the admin, but got an irrelevant response that did not fix my login issues! I am guessing they do not want my business, and reading these reviews not sure I want to do business with them!
Sent the wrong trainers (a cheaper…
Sent the wrong trainers (a cheaper pair) it took 10 days (I notified them on the 18th) to send me an email and the label sent is incorrectly formatted so can’t be used. They responded to say a replacement would be sent but as of now (4th dec) I have not received that so am still out of pocket with no trainers. Terrible service

Reply from NORTHERN THREADS
Got sent wrong item that was cheaper…
I have no emails from you , could you please send again and check its the right email, thankyou

Reply from NORTHERN THREADS
OK until you have aproblem
Have to say ordering and delivery all good. However, like all these discount stores they don't like you sending stuff back and make it difficult. What really upset me was they that charged me twice for postage for 2 items that were sent back in the same package. I knew I had to pay return which I'm good with but hitting me twice is REALLY POOR. Only use if you defo know your size as they rip you off on return.
Thanks, how do I contact you?

Reply from NORTHERN THREADS
Defo worth a visit especially the Class SALE
Don't often go in Northern threads even though it's on my doorstep. Have to say they do a great sale (50%) off the full price and most sizes available. I got a half price MA Strum overshirt that caught my eye and the shop owner advised on the better fitting size between the large and medium. Defo recommend this place also the shop is worth a visit as the website pictures don't do some products justice. Good work lads.
The lads work here are uttegreatr gents o…
The lads work here are utter gents o nly shop I k ow where u get a hand shake quality clothes good price highly recommended
Got 2 Fred Perry and 2 boss t shirts…
Got 2 Fred Perry and 2 boss t shirts from there store this morning. Lovely shop with loads of t shirts to chose from, but more importantly excellent customer service got a bit of a beer belly now so like to try on and am dead fussy about the fit, the gent who served me was great and made it actually enjoyable, a normally hate shopping. Definatly be back
10/10 everything
First time using Northern Threads, proper top quality footwear, great communication & next day delivery, what more can you ask, got a new customer here, nice1.
Excellent service unfortunately had to…
Excellent service unfortunately had to return the jacket as it wasn’t the right fit but again no problems encountered other than having to pay for return
Ordered online for 2 items of…
Ordered online for 2 items of clothing.on receiving them they were in excellent condition
Great service easy to order and…
Great service easy to order and delivered quickly will definitely be ordering again
Shoes were great and fantastic service…
Shoes were great and fantastic service as always
Not value for money
Not value for money - first we assumed postage free for full price item as indicated but a spend discount on the site prevented this (misleading). Refund saw £7.50 deducted - no idea why and an email to your help desk was ignored. Very poor service and will not use again.
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