We have purchased at least 6 cars through Norman Motors over the years and our latest purchase reflects our previous positive experiences. The only car dealership we will deal with, as the cars are a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From start to finish, Norman Motors have been first class. Buying my Ford Mustang Mach E was the finest of purchase experiences; no pressure, patience and professional knowledge of the vehicle. Th... See more
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I would highly recommend Norman Motors. I went to the Wallisdown Branch yesterday where they had a great range of quality used cars. The service i received was outstanding. Very knowledgeable, no pr... See more
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Excellent service from start to finish When we test drove it the car for the second time, Louis stayed open for us another 45 mins and no pressure to buy. We collected the car today, Clyde ensured a... See more
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Company details
Written by the company
Norman Motors – Trusted by Dorset Drivers Since 1953 As Dorset’s oldest family-run used car dealership, Norman Motors has proudly served the community for over 70 years. Built on honesty, integrity, and genuine customer care, we’re committed to building long-term relationships through trust and outstanding service. High-Quality Used Cars, Expertly Prepared With nearly 200 hand-picked vehicles across our Bournemouth and Poole sites, we offer something for everyone — from family SUVs to sporty coupes. Every car undergoes a thorough inspection by our expert technicians and is immaculately prepared by our in-house valeting team. A Friendly, Pressure-Free Experience At Norman Motors, you’ll never face pushy sales tactics. Our team is here to offer honest advice, helping you find the right car at your pace — for a relaxed and enjoyable experience from start to finish. Support That Goes the Extra Mile Your experience doesn’t end at handover. We offer industry-leading warranty packages — Optimum and Optimum Plus — for complete peace of mind, with extended coverage options tailored to your needs. On-Site Service Centre Our modern Service Centre features the latest diagnostic equipment and skilled technicians to keep your car performing at its best — long after you drive away. Flexible Finance Solutions In partnership with MotoNovo Finance, we provide flexible finance options from just 9.9% APR. Apply online for quick approval or speak to our team for personalised guidance. Why Choose Norman Motors? ✅ Trusted, family-run business for over 70 years ✅ Nearly 200 premium used cars in stock ✅ Expertly prepared and fully inspected vehicles ✅ No-pressure, customer-first approach ✅ Market-leading warranties and aftercare ✅ Competitive finance options Whether you’re buying your first car or your next, discover the Norman Motors difference — where quality, trust, and genuine care come as standard.
Established in 1953
Written by the company
- Rated 5* on Autotrader
- "I was very pleased with the service I received from Norman Motors.From my initial enquiry, every call was answered efficiently, often by different team members but each equally proficient and professional. When I visited the garage, the sales person was very welcoming, and was totally up to speed with the specification of the car and its history. There was no pressure, and the warranty and finance packages were fully and clearly explained. It is reassuring to know that privately owned garages such as Norman Motors still exist and maintain good old fashioned service. I would not hesitate to use Norman Motors for my future motoring needs." John C
Norman Motors Warranty
Comprehensive cover with our Norman Motors warranty
When you purchase a quality used car from Norman Motors you will receive either the existing manufacturer’s warranty or our 3 months Norman Motors Optimum/Optimum Plus warranty backed by Driver First, Europe's leading warranty provider. For added peace of mind we do recommend that you extend your warranty period at the time of purchase and save money with our competitively priced cover.
An extended Norman Motors Optimum warranty / Optimum Plus+ warranty will cover you for many eventualities. Our comprehensive warranties come with unlimited mileage and the maximum claim limit to the value of your car at the point of purchasing the policy.
Contact info
214-222 Wallisdown Road, BH10 4HZ, Bournemouth, United Kingdom
- 01202 513818
- webenquiries@normanmotors.co.uk
- www.normanmotors.co.uk
4.9
Excellent
1K reviews
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The Customer service at Norman Poole…
The Customer service at Norman Poole has been first class.
There was no sales pressure when I was looking at the car I bought and I was offered a fair price on a part exchange.
All the guys I have dealt with in the office Clyde Neil and Ben have been really helpful.
In particular Clyde has been brilliant to deal with and nothing has been too much trouble and can’t thank him enough for the time he has given me.Really impressed with this company.
18 June 2026
Unprompted review
Reply from Norman Motors
Dear Martyn,
Thank you for taking the time to leave such a lovely review. We're delighted to hear you enjoyed the relaxed, no pressure approach and that you were happy with the part exchange valuation.
Clyde, Neil and Ben will all really appreciate your kind comments, and I'm especially pleased to hear Clyde looked after you so well throughout the process. Providing first class customer service is something we take great pride in, so it's wonderful to know that reflected in your experience.
Thank you once again for choosing Norman Motors. We hope you enjoy your new car and look forward to seeing you again in the future.
Best wishes,
David Norman
A really relaxing car purchase
Ben was a pleasure to deal with he was polite knowledgeable and patient and at no point did i feel pressured into a sale, i can honestly say go to the Ringwood Road branch for a relaxing car purchase i can't recommend them enough.
Thank's Gav
17 June 2026
Unprompted review
Reply from Norman Motors
Dear Gavin,
Thank you for your fantastic review. It's great to hear you found the whole experience so relaxed and enjoyable.
Ben will be delighted to read your comments. We pride ourselves on giving customers the time and space to make the right decision, so it's wonderful to know you never felt under any pressure.
Thank you for your recommendation and for choosing Norman Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Best wishes,
David Norman
Couldn't speak more highly of Norman…
Couldn't speak more highly of Norman Motors. A real pleasure to deal with. No pressure. Did what they said they would do. Satisfied customer!
12 June 2026
Unprompted review
Reply from Norman Motors
Dear Ben,
Thank you for your wonderful review. It's fantastic to hear that you enjoyed your experience with us and that our no pressure approach and commitment to doing exactly what we say made such a positive impression.
Your kind words really do mean a lot to the whole team. Thank you for choosing Norman Motors, and we're delighted to know you're a satisfied customer. We hope you enjoy your new car and look forward to seeing you again in the future.
Best wishes,
David Norman
Excellent service all around
Excellent service all around - I’d totally recommend them!
2 June 2026
Unprompted review
Reply from Norman Motors
Dear Fabio,
We really appreciate you taking the time to leave us a 5 star review. It's great to hear you received excellent service from the team and that you would recommend us to others.
Thank you for choosing Norman Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Best wishes,
David Norman
Excellent
Very good experience, professional and friendly sales staff and service team. Would highly recommend this garage.
1 June 2026
Unprompted review
Reply from Norman Motors
Dear Denise,
Thank you for your fantastic review, we really appreciate your feedback.
We're pleased to hear you had such a positive experience and found both our sales and service teams professional and friendly throughout. It's especially nice to see the service department getting a mention as well.
Thank you for your recommendation, it really means a lot to us.
Best wishes,
David Norman
Friendly service
Friendly service, very knowledgeable and experienced so gave insightful advice on what would meet my needs.
My husband contacted them to ask if the car could be ready early so it would be ready for my birthday and they obliged and ensured it was ready for collection. Very pleased with the service.
3 June 2026
Unprompted review
Reply from Norman Motors
Dear Mrs Gray,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're pleased to hear you found the team friendly, knowledgeable and helpful in finding the right car for your needs. Taking the time to understand what our customers are looking for is an important part of what we do.
It's also lovely to hear that we were able to help make your birthday a little more special by having the car ready in time for collection.
Thank you again for choosing Norman Motors and we're delighted you were pleased with the service you received.
Best wishes,
David Norman
Fantastic experience purchasing my…
Fantastic experience purchasing my vehicle from Norman Motors. Jonathan was brilliant throughout, friendly, helpful, professional, and kept me updated every step of the way.
The whole process was straightforward, quick and stress-free, and I really appreciated all the help and support.
Thank you again, Jonathan and the team, I’m very happy with my new car and would highly recommend!
1 June 2026
Unprompted review
Reply from Norman Motors
Dear Amy,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're pleased to hear Jonathan looked after you so well throughout the process and kept you updated every step of the way. It's great to know everything felt straightforward, quick and stress-free, as that's exactly the experience we aim to provide.
We'll be sure to pass your kind comments on to Jonathan, who will be delighted to hear how happy you are with your new car.
Thank you for your recommendation and for choosing Norman Motors.
Best wishes,
David Norman
Purchase of a KIA.
We initially went to this garage to view a particular car. We were greeted by Johnathan who was really helpful and friendly, no pressure was put on us all. We ended up buying the car and I have to say the service was absolutely brilliant. I can’t recommend this garage enough, it’s immaculate and professionally run. The transaction was easy and Johnathan couldn’t do enough for us. If we need a car in the future I will definitely be going back.
22 May 2026
Unprompted review
Reply from Norman Motors
Dear Colette,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're pleased to hear Jonathan made such a positive impression from the moment you arrived and that you felt comfortable throughout the process with no pressure. It's great to know you found the whole transaction straightforward and enjoyable.
Thank you for your kind comments about both Jonathan and the dealership. We take great pride in providing a professional service and maintaining high standards, so it's wonderful to hear that reflected in your experience. We’ll be sure to pass your feedback on to him.
We’re delighted you found the right car and look forward to welcoming you back when the time comes for your next one.
Best wishes,
David Norman
We recently purchased a car from Norman…
We recently purchased a car from Norman Motors and couldn’t be happier with both the car and the service we received.
Neil was extremely helpful throughout the entire process. He was knowledgeable about the vehicle, answered all of our questions clearly, and made everything straightforward and stress-free. What we particularly appreciated was that he never felt pushy at any stage, allowing us to make our decision comfortably and confidently.
Buying a car from Norman Motors was a genuinely pleasurable experience, and we are absolutely delighted with our new car. We wouldn’t hesitate to recommend Neil and the team at Norman Motors to anyone looking for a quality vehicle and excellent customer service.
Thank you again for making the whole experience such a positive one.
29 May 2026
Unprompted review
Reply from Norman Motors
Dear Caroline,
Thank you for such a fantastic review, we really appreciate you taking the time to share your experience.
We're delighted to hear you're so happy with both your new car and the service you received. It's great to know Neil made the process straightforward and stress-free, and that you felt comfortable making your decision without any pressure. That's exactly the experience we want every customer to have.
We'll be sure to pass your kind comments on to Neil, who will be thrilled to hear how much his help and knowledge were appreciated.
Thank you as well for your recommendation. It means a great deal to us when customers are happy enough to recommend us to family and friends.
Best wishes,
David Norman
Yet again Norman Motors have made…
Yet again Norman Motors have made buying & selling a car an uncomplicated experience. Giving me a fair trade in deal against a competitively priced vehicle.
Neil has been both professional & friendly keeping me in the loop throughout the whole process.
22 May 2026
Unprompted review
Reply from Norman Motors
Dear Geoff,
Thank you for your continued support and for taking the time to leave another review. It really means a lot to us that you've chosen Norman Motors again.
We're pleased to hear everything went smoothly once more and that you were happy with both the part exchange offer and your new vehicle. Neil will be delighted to hear your feedback, and we'll be sure to pass on your kind words to him.
We truly appreciate your loyalty and the trust you've placed in us over the years.
Best wishes,
David Norman
Honest and helpful
We purchased an Evoque from Norman Motors, but unfortunately experienced a few issues afterwards and ultimately decided to request a full refund. Despite this, the level of customer service we received throughout was absolutely outstanding.
Nothing was ever too much trouble for the team. They went above and beyond to resolve the situation, including travelling over 2.5 hours to collect the car and even providing us with a courtesy vehicle in the meantime.
A special thank you to Ben, Nick and Mike for their professionalism, understanding and support throughout the process. Although the car itself didn’t work out for us, the way Norman Motors handled everything means we wouldn’t hesitate to buy from them again in the future.
28 May 2026
Unprompted review
Reply from Norman Motors
Dear Krizia,
Thank you for taking the time to leave such a thoughtful review.
Whilst we're sorry that the Evoque didn't work out as hoped, we're really pleased to hear that you felt supported throughout the process and that the service you received met your expectations.
Looking after our customers is always our priority, especially when things don't go to plan, so it's great to know the team were able to help and make the situation as straightforward as possible. We'll be sure to pass your kind words on to Ben, Nick and Mike, who will really appreciate the recognition.
Thank you again for your understanding and for your positive comments. It means a lot to hear that you would consider buying from us again in the future.
Best wishes,
David Norman
Just had my DS C7 delivered and over…
Just had my DS C7 delivered and over the moon.
The DS C7 is a rare car and Normans motors actually had 3 on offer.
Ben was a pleasure to deal with from my first enquiry to turning up at the office and offered a nice hot drink.
Fantastic service and I look forward to the next purchase.
Thanks Ben 🫡
27 May 2026
Unprompted review
Reply from Norman Motors
Dear Darren,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're delighted to hear you're over the moon with your DS 7. It's a fantastic car, and you're quite right, they don't come along every day.
It's great to know Ben looked after you from your first enquiry through to collection and made the whole experience enjoyable. We'll be sure to pass your kind words on to him.
We really appreciate your support and look forward to helping you with your next purchase when the time comes.
Best wishes,
David Norman
Car Purchase
Very courteous and helpful at all stages. Stuart provided very clear details and was able to answer all questions comprehensively.
One of the easiest car purchases (with trade-in) I have ever made.
23 May 2026
Unprompted review
Reply from Norman Motors
Dear Paul,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're pleased to hear Stuart was able to provide all the information you needed and answer your questions clearly throughout the process. We'll be sure to pass your kind comments on to him.
It's great to know the purchase and part exchange process was so straightforward and ranked among the easiest car buying experiences you've had. That's exactly what we strive for.
Best wishes,
David Norman
Nothing was to much trouble and they…
Nothing was to much trouble and they were there all of the way no hassle would truly recommend Nic Orchard
11 May 2026
Unprompted review
Reply from Norman Motors
Dear Nick,
Thank you for your fantastic review, we really appreciate your feedback.
We're pleased to hear that nothing was too much trouble and that you felt supported throughout the entire process. Providing a straightforward, hassle-free experience is something we take great pride in.
We'll be sure to pass your kind words on to Nick, who will be delighted to hear your feedback. Thank you as well for your recommendation.
Best wishes,
David Norman
Excellent after service after buying my…
Excellent after service after buying my car.
Nothing was too much trouble
20 May 2026
Unprompted review
Reply from Norman Motors
Dear Andrew,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
It's especially pleasing to hear such positive feedback about our aftersales service. Looking after our customers after they've purchased a vehicle is just as important to us as the initial sale, so it's great to know the team were there to help and that nothing was too much trouble.
Thank you again for your kind words and for choosing Norman Motors.
Best wishes,
David Norman
I had a great experience with Richard…
I had a great experience with Richard he was fantastic all the way through the sale , absolutely love my car.
23 April 2026
Unprompted review
Reply from Norman Motors
Dear Karen,
Thank you for your fantastic review, we really appreciate your feedback.
We're pleased to hear Richard looked after you so well throughout the process and made the whole experience a positive one from start to finish. We'll be sure to pass your kind comments on to him.
Most importantly, it's great to hear that you absolutely love your new car.
Best wishes,
David Norman
I have brought 2 cars from Norman…
I have brought 2 cars from Norman motors, recently I brought a EQC mercedes and although I had a couple of small issues Richard dealt with them. Dealling with Richard was superb there is no pressure sales and they let you test drive the cars properly on your own. The stock is excellent and the cars well presented and normally with good specs.I would certainly recomend Norman motors.
18 May 2026
Unprompted review
Reply from Norman Motors
Dear Lee,
Thank you for your fantastic review and for your continued support. We're delighted you've now purchased two cars from us.
It's great to hear that Richard looked after you so well and was able to resolve the issues you experienced quickly and professionally. We know that it's not just about the initial purchase, but also how things are handled afterwards, so your comments will mean a lot to the team.
We're also pleased to hear you enjoyed our relaxed approach, the opportunity to properly test drive the vehicles, and the quality of the stock on offer. We'll be sure to pass your kind words on to Richard.
Thank you for your recommendation and for choosing Norman Motors again.
Best wishes,
David Norman
Ben was brilliant and very easy to deal…
Ben was brilliant and very easy to deal with. Very happy with the car we got
12 May 2026
Unprompted review
Reply from Norman Motors
Dear Mr Stephens,
Thank you for your fantastic review, we really appreciate your feedback.
We're pleased to hear Ben was so easy to deal with and helped make the whole experience a positive one. It’s great to know you’re very happy with your new car.
We’ll be sure to pass your kind comments on to Ben.
Thank you again for choosing Norman Motors and we hope to see you again in the future.
Best regards,
David Norman
The company was very polite,non…
The company was very polite,non pressurising,very helpful and all their cars were reasonably priced and of the highest standard.Would definitely buy from them again.
10 May 2026
Unprompted review
Reply from Norman Motors
Dear Darren,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're really pleased to hear you found the team helpful and non-pressurising, and that the quality and value of our vehicles stood out to you. Providing a relaxed and professional buying experience is something we work hard to achieve.
It’s great to know you would buy from us again in the future.
Thank you again for choosing Norman Motors and we look forward to seeing you again.
Best wishes,
David Norman
Top guys.
After looking at many car sales sites I knew I was going to buy a car from norman motors as soon as I walked in. The staff were friendly, helpful and relaxed. I'm sure all staff are of a similar attitude but I dealt with Ben and Neil at the ringwood road branch and they made my purchase as smooth as can be. The communication was excellent and they contacted me to check I was happy and enjoying my newish car. Norman motors provided a better service than I got at a main dealer showroom. From a mini to a Bentley you will get the same excellent service. I will only deal with these guys in future.
13 May 2026
Unprompted review
Reply from Norman Motors
Dear Emma,
Thank you for such a fantastic review, we really appreciate you taking the time to share your experience.
We're really pleased to hear you felt comfortable with us from the moment you walked in and that Ben and Neil helped make the whole process smooth and straightforward. Providing a relaxed, friendly and professional experience for every customer is exactly what we aim for, regardless of the vehicle.
It’s also great to know the communication and follow-up after collection stood out to you, and we truly appreciate your comments comparing us to a main dealer experience.
Your support and future loyalty genuinely mean a lot to us. Thank you again for choosing Norman Motors and we look forward to helping you again in the future.
Best wishes,
David Norman
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