Nordic Nest Reviews 

I'd like to give this company 5 stars as they have handled a recent issue very well. I have received products with defect, and the customer service was prompt in addressing this issue. I received a choice whether I wish to get a voucher or a replacement of the products.
I have shopped with this company before many times, notably in Sweden and have always been satisfied with their streamlined service and excellent choice of goods.

I found contradictory reviews about the company, I was a bit hesitant but decided to order. My products arrived on time and in a very good packaging. I was informed about the shipping track number and the arrival time in my country. I am fully satisfied and I will re-order.

Shit company. No email confirmation. The shipment takes a life, should be sent to my dirrection, but suddenly be put in drop point. In the drop point they dont let me take my package because there is NO pin provided. They dont give me pin to tale the package even through sms/email. They dont provide. Wasting time and energy. No more buying from them

Very good service when I trouble receiving my package.

Misleading descriptions. Just bought "Pluto Design
Christmas tree rug oak Ø110 cm Green". I guess it was supposed to be described as "RAG" not "RUG" - the same crap you can get on Temu or Shein at the fraction of price. Be careful what you buy there!

Delivery ws bit late.. otherwise it is fine.

[#4134564] NN0005236019

After waiting 2 months for a delivery via DHL I eventually had to drive 2 hours to collect from their depot - even then it took 30 minutes for them to locate the package.

I’ve asked NN to refund the delivery charge but no response

I was hesitant to order as Nordic Nest has very bad reviews on its other Trustpilot page (nordicnest.com). But I thought maybe that was a different company since the other page was neglected. I was wrong. Do not buy!! Maybe you were one of the few that got lucky and things shipped correctly etc (or fake reviews, who knows?). But this company was very irresponsible with our order and then expected us to pay the price for their mistake. They sent us a different spice mill than we ordered and wanted us to take care of the return shipping (to Sweden! Imagine the time, stress, cost & hassle!) to give us a refund. Keep in mind the wrong order took a month to arrive and we just got it in time for the holiday season for which we needed the correct spice mills. We had to let it go and keep the wrong item as it was pointless to fight them. Mind you it was an expensive spice mill we ordered and the ones that did come weren’t even in good shape… the wood was dry, split and cracked.

Update: After writing this review Nordic Nest contacted me again in a manner different from their initial callous response. They said they did further investigation and it seemed their supplier had provided an inaccurate picture which was used on their site. (I am assuming they were provided with the wrong product description also. Since that didn't correspond to what we actually got either) They refunded us for the incorrect spice mill which they welcomed us to keep.

I had been too optimistic!!! Still chaos, almost a month after ordering. Apparently, DHL has been in strikes several times. Disappointing!!!

I would like to thank Nordic Nest for having acted on my lost order by sending me all the items once again. It did take some time to achieve this result but I guess their protocols did not allow such an action before. However, I do hope that they will monitor DHL better in the future, as they are not the most reliable company to use. Other orders in the hands of DHL in the past arrived with a delay and perhaps it would be helpful for Nordic Nest to think about how to make DHL work more effectively for the customers. It was a pity I had to complain several times about the delay before this was acted upon. However, the new order is on its way and I hope it will reach me soon and safely. Thank you

I’ve now ordered a few times from Nordic Nest and each time dispatch and delivery has been very fast with packaging absolutely superb. My recent order was for some glass Christmas Decorations which, due to the very delicate nature of the items, I had anticipated there may be some damage in transit but the packaging was very robust and with obvious care having been taken in packing the order everything arrived in perfect condition. Thank you for great service once again.

Super trustworthy and fast customer service. Got 2 items that was faulty, Nordic Nest credited and sent new items immediately. Very satisfied, and will recommend everyone this site.

Amazing customer service, Lee was excellent, really friendly, helpful and knowledgable. Highly recommended.

Terrible! Paid over £150 for a product so my newborn can do sensory for brain development, waited over 1month, back and forth. A load of lies saying they had the product in the warehouse and would be dispatched next day. Nothing 3 days later, then another person told me they don’t have stock and would now be a further 3 weeks on top of the 5 weeks I have already waited. STAY AWAY! SCAMMERS!

If your in the UK, returns are not free and too costly to return .
As this company is not in Europe and offers no returns label.

Great customer service I was wondering when my parcel would come and Lee gave me all the necessary information and followed up to make sure it was delivered successfully, it was wrapped with care so will def purchase here again.

Smooth order process and relatively fast delivered!

Service is good and fast. The product is good however prices are a little high. And what I find very annoying is getting reminders to do a review. I think it's about time that customers start to charge for their time for such things.

Almost a month ago I ordered a rug.
Since October 4th the tracking has never been updated by DHL.
I wrote to customer service several times and I was asked to wait to see if the situation would be resolved.
Today I write again, and they tell me that they would finally send me a new rug.
Too bad that an hour ago they wrote me back to tell me that they heard from DHL that the address was wrong and that no apartments where there.
Which is obviously not true because my address is correct and it's a normal building!
So Nordic Nest thought it best to believe DHL and they just give me a refund.
It's a shame that the rug that I got on promo for 304€ now costs 343€ on their website.
So, I waited a month with no response, no help, from anyone, I get a refund, and now the carpet costs even more.
Terrible service. Very bad. Order somewhere else!

Chiara from Italy.

Ordered 2 matching standing shelves. 1st shelf was delivered after about 1 month. Nordic nest informed us 6 weeks after our initial order that they do not have the undelivered 2nd shelf in stock then offered a refund on the undelivered shelf. Nordic nest has failed to reply to any email after informing us the item is no longer available and offering a refund with no follow through.

1. If they can make a sale, they should be keeping regular check of stock and not selling an item they don’t have.

2. They also should not be informing the buyer 6 weeks after purchase that the item is unavailable. In 2024 a 6 week time line to find out an item is no longer available is unacceptable.

3. And lastly as the items are ordered in a matching set, offering a full refund and taking the delivered shelf back should be a reasonable option.

Thoroughly disappointing experience. Would hope Nordic nest can at least reply their email thread.

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After this review Nordic nest has replied and settled this matter with us.
We were offered a refund of 1 or both items, or to keep the 2nd item at half price.
Awaiting refund to be processed but grateful for their prompt reply.

My first purchase with you took only 1 week to deliver..
My latest purchase takes 3-4 weeks to deliver so abit disappointed..
Otherwise quite satisfied with your service…😋