Nomador Reviews 

12,951
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I love Nomador!!! It's such a good way to travel, to work abroad on personal projects, to visit new countries, and at the same time, do something super useful for someone who needs a house/pet-sitter!... See more

Rated 3 out of 5 stars

It’s a good app. They improved the interface. The bad thing is that it is not so easy to find a place to be a petsitter. There is a lot of competition. Many petsitters and a few people requesting help... See more

Rated 5 out of 5 stars

Nomador was great as I was only looking for French home stays and I got an amazing first sit in Lyon. We communicated well and it made me trust the process as a result of this sit. I also liked it bec... See more

Rated 5 out of 5 stars

This was our first housepet sit on the Nomador site. We have been housepet sitting non-stop , back to back, for the last 9.5years in Australia and overseas and have over 140 sits completed todate.... See more

Company details

  1. Pet Sitter
  2. Pet Store

Written by the company

Leave on vacation with peace of mind! Entrust your home and pets to home-sitters or browse through recent offers of accommodation proposed by our members.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(12,951)

1,447 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible (non-existent) customer service

Edited after their reply because there is no option to reply back. I wrote once through your forms. And I got a reply from your customer service (after a few days) asking me for more details. I replied to them again immediately and from there, silence! I kept replying multiple times, asking for an answer, which I have never received. Saying that your didn't get any email from me is a lie! I can't believe it. I was writing from different emails. If you search with my name, you will find me for sure.

I had a great housesitting experience but a horrible experience with Nomador customer service. It's basically non-existent. I couldn't find my account and nobody would reply from their customer service. Also, just now, I found a charge for subscription renewal, which I never authorized, and I didn't even receive an email notification of said renewal.

17 October 2024
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Reply from Nomador

Dear Isabella,

Thank you for taking the time to share your feedback. We're glad to hear you had a positive house-sitting experience, but we regret to learn that you encountered difficulties in contacting our team.

Regarding our customer support, every message sent to us receives personalized attention. After reviewing our records, we couldn’t find any message from you about an issue with your account or a subscription renewal concern. Our team is always reachable at hello@nomador.com or via the contact form available on the platform.

As for subscription renewals, these are clearly stated during the subscription process and can be managed at any time under the “Subscription” section of your account. Members are free to cancel their subscriptions directly through their account settings whenever they wish.

If you didn’t think to cancel your subscription plan before its renewal and would have preferred for it not to be renewed, please don’t hesitate to contact our team directly at hello@nomador.com so we can provide personalized support. We’re here to help!

Best regards,
The Nomador Team

Rated 5 out of 5 stars

What an amazing solution Nomador is!

We used Nomador for the first time, and I was honestly surprised by the ease of use and the simplicity of the service. I imagine that Nomador really verifies the sitters' profiles well and the system works well. We had 5-6 interests within 2-3 days of posting our ad, and it all worked out very quickly. I have absolutely nothing to suggest to be any better. I'd think that the founders really wanted to help out with 'where does one leave their pet'...and figured a business model around it, and hope the Nomador team will always continue to serve the true purpose of their offering. Good luck to you guys, and thanks a ton for having made Nomador.

5 November 2024
Rated 5 out of 5 stars

Great Website

Great Website for house and pet sitting in France.
I left France and wanted to cancel my automatic renewal, and I didn't have any problem to do so.

4 November 2024
Unprompted review
Rated 4 out of 5 stars

The set up was easy and the sits we…

The set up was easy and the sits we have done were exactly as expected.
If I could make one suggestion which is how far the house sit is from public transport as not everyone has a car.
It would also help if the ones looking for a sitter could mention if there are bikes or a car available.
Apart from that, it is really good to navigate.

17 October 2024
Rated 5 out of 5 stars

The site was user friendly and I…

The site was user friendly and I immediately found a house/pet sit. The hosts were wonderful as was the pet. I enjoyed my time in their home. Nomador also provides alerts for potential sit matches. I appreciate this feature

15 October 2024
Rated 5 out of 5 stars

I spent a week looking after a cat in…

I spent a week looking after a cat in Pantin, just outside Paris. It was a very nice experience. The cat was "sympa", the owner as well. Nomador is a great resource for connecting pet owners with sitters. The only thing I miss now is the block button. The vast majority of cat owners I sat for are great but every now and then someone contacted me with an entitled attitude. That's when the block button came in handy.

16 October 2024
Rated 5 out of 5 stars

Easy platform to use

Easy platform to use. Good dashboard and easy to find relevant information required to select and apply for appropriate house-sits. Reasonable pricing.

14 October 2024
Rated 5 out of 5 stars

Great app

Great app, we have used many time for looking after our house and pets while we are on holidays. Always reliable house sitters, would highly recommend.

30 September 2024

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