Nobody's Child Reviews 

Bought a waistcoat top in the sale, didn’t fit very well, small for its size, sent it back, with the prepaid label, they charged me £9.00 altogether for the return, label plus “ handling fee” what a rip off, won’t shop with them again.

I very foolishly mixed up 2 returns and sent each of my purchases to the wrong businesses one of them being Nobody’s Child. I cannot thank them enough for recovering the wrong package and returning it to me and at their cost too. Big shout out for their diligence and kindness! Great service 👏👏👏

I rarely leave negative reviews, but my experience with Nobody’s Child has been extremely disappointing.

I returned a faulty dress and the process has been frustrating from start to finish. I had to repeatedly chase customer services just to get the faulty return approved. Once the item was finally returned, Royal Mail confirmed it was received by Nobody’s Child on 8 June.

Their own communication states that returns will be reviewed and processed within 7 working days. Weeks later, my return still hadn’t been processed and my £89 refund was nowhere to be seen.

I contacted customer services to ask for an update and to check whether the refund would still be credited correctly because the original payment card had expired (the account itself remains active). I received no meaningful response. I chased again and was still ignored.

It’s incredibly frustrating to have to keep chasing a retailer for money they owe you, particularly when the item was faulty in the first place. Delays happen, but poor communication and a lack of accountability are much harder to excuse.

The clothing is lovely, but unfortunately the after-sales service falls well below what I’d expect from a premium-priced retailer. Based on my experience, I’d think twice before ordering again, simply because if something goes wrong, you’re left doing all the chasing

I think the dresses are nice when you see them online but the ones I ordered did not fit me properly and one of them the elastic on the shoulder was very loose so would not stay up
I think the handling fee is very unfair and would make me think twice about buying from them again
Online shopping should not be be penalised if the goods are not suitable

Really nice designs and materials, but the quality is pretty bad. My dress came with one button already detached and the zipper does not close how it's supposed to... Clearly overpriced for what you get. Sad.

Really appreciate Rory's help with my order. Thanks.

The service is first class in responding to queries and sort them out very quickly and efficiently and wouldn’t hesitate in buying from them again as the after service is excellent

Absolutely amazing customer service Absolutely beautiful garments love love love

So far been waiting 10 days for parcel to arrive . The goods tracking hasn’t been updated for a week. I paid for this postage and I have just received a standard waffle reply. I like this company and I wanted the item as seen it on friend but after this is resolved I will not be ordering again from them directly . Basically if John Lewis don’t stock it I won’t order it because John Lewis have good efficient customer service and I wouldn’t be having to spend ages trying to resolve it with very little help, you have ignored most of my emails !!!

I stupidly mistyped my email address and couldn’t understand why I hadn’t received confirmation but it was resolved after about four days

Rory was really helpful and quickly resolved my order issue. I really appreciated the friendly responses and the fast resolution!

Paid £8 for next day delivery. Package hasn't arrived. Customer service seems to be ai and keeps repeating the same message back saying I have to track the package. I have and DPD haven't received it. At best this is a badly run company with incompetent staff. At worse - an actual scam. Avoid.

My order arrived only partially fulfilled. Upon emailing customer service they got back to me promptly to say they would be issuing a refund of the item that did not arrive. They then emailed back again to say that it was now in stock and they would be sending it straight away. I can't give 5 stars due to the full order not arriving without an email to say that this would not be the case, but the customer service I received was fantastic.

Dress is pretty and just right for a summer wedding.
Disappointed with quality, a side seam is pulling away after a couple of wearings.
My daughter in law did warn me about quality issues with this brand.
H&M similar dress no problem

Bought a dress from the official website. Before ordering, spent ages trying to find the return policy and return costs for EU customers, but that information isn't available unless you already have an order number.

Paid €9 for shipping, received the dress, and it looked quite different from the photos. Applied for a return, only to find out then that return shipping isn't covered. The prepaid DHL label costs over €30, or arranging a return yourself still costs at least €15.

Would never have placed the order if this had been made clear beforehand. Feels very misleading that such important information is only accessible after purchasing.

Would never recommend it to someone from EU

I have emailed 3 times as having trouble with return label and no one gets back to me. Terrible service. Will never use again and will tell others not to use.

Missing item in my delivery. Contacted customer service a week ago - no reply.
Reordered the missing item whilst waiting for their help - this item has now been send to an entirely wrong address. Cannot contact them no matter how I try. Absolutely abysmal customer service. Really need help with these items and no one to help at all. Beyond poor.

Excellent service and product. Refreshingly personal and efficient.

Well made clothing using sustainable materials (e.g., lots of cotton or recycled fibres), lovely feminine dresses and lots of styles.

Love the clothes, hate the customer service. I have ordered from them a few times and while I really liked the pieces I received, I did not like the customer service experience. I have emailed them four times and never once have I gotten a response. Sadly I will not be order from them again due to this.