Nobody's Child Reviews 

Very disappointing customer service.

I ordered 2 dresses but received an empty parcel. One dress was refunded because it was out of stock, but the second dress was never delivered or refunded. I also paid €9 shipping for an empty bag.

I contacted customer service multiple times, attached my order confirmation, and provided my order number, email address, name and delivery details. Their only response was that they couldn’t locate my order and asked me for information that was already in my email. Since then, they have stopped responding completely.

I am now left with no product, no full refund, and no resolution. I have no choice but to escalate the matter through American Express and the appropriate UK consumer protection authorities. Very disappointing experience.

No is helping me to make a return ! I have a new email so cannot receive the return portal !!! Shop cant help and my messages and emails receive no attention very poor service 15thjune 26

They received my return 2 weeks ago still not had my refund. Emailed them 4 times not a reply. Called them not taking calls at this time. Will do a charge back.
Stay away from this company!!!

Very unhappy with this company- have not received my order placed on the 13th July. Has been showing ‘in transit’ since the 16th - Rotal Mail have not received the parcel. Have written twice to the ‘here to help’ ( what a joke ) email and heard NOTHING! Messsged on FB heard NOTHING. No phone numbers to call - even their shops don’t have a phone number. NOT customer friendly - don’t use them!

TERRIBLE customer service. I’ve been emailing them for days. My order was returned to sender without even being attempted delivery because of a problem with the shipping label they used. I keep emailing them about it and keep getting the same mostly automated response. They ask if I want a replacement, I say yes and then they don’t answer anymore, while they’re still holding the £160 I paid for the dress. It’s the first time I buy something from them and it will surely be the last.

I’ve contacted Nobody’s Child four times about a refund for a return that has now been outstanding for more than eight working days.

When they finally replied, they referred to a different, more recent order and refunded that one instead. They did not properly check the order number I had contacted them about, so I am still waiting for both a response and the refund for my older return.

The lack of attention to detail and repeated silence have made this unnecessarily frustrating. The customer service has been absolutely appalling.

Unless you’re 100% sure on what you’re buying, absolutely avoid this company. You have to pay a £4 “return handling fee” that isn’t declared at point of purchase, and there’s potential that they may give you less than the value of the item if they deem it to not be in good condition when it’s returned (this didn’t happen to me, but something to keep in mind). It takes 5 days for the item to get back to them, a further 7 days for them to “assess” the item and then ANOTHER 10 days for them to transfer the money back to your bank account once they’ve deemed it worthy, all the while they’re earning interest on your money by keeping it for so long!! I bought a top I fully intended on keeping, but when it arrived it was at least two sizes bigger than the label so I had to return it. I may buy from this brand again via a third party (i.e. M&S), but I will NEVER buy direct from them again.

Disgusting customer service they should be reported to trading standards for selling faulty goods and then not replying to emails. Bought a dress with a faulty zipper and when emailed twice about this I’ve just been ignored. I will be reporting this to my bank. Don’t bother buying from this company.

I purchased two separate orders, they have not refunded me the costs for the 2nd order, customer support keeps saying they have refunded it but i have still not received the refund for the second order over £210!. I have sent proof of purchase but still no refund. I posted the items together but in two separate packages as they were two separate orders. PLEASE DO NOT EVER ORDER FROM NOBODYS child, they do not refund items sent and have extremely bad customer service. i will be taking this further and reporting them to trading standards if they do not refund me. I urge anyone who has had similar issues with nobodys child to start reporting them to trading standards as this brand is a scam and is not refunding customers

£4 handling fee for my return, which I’m returning because the zip is impossible to do up once wearing the item.

Ordered a top advertised as white, it was actually cream and if I'd known that i wouldnt have ordered it. I complained because I had to pay delivery to get it and postage to return it, no response from customer services for over a week, then a message giving a deadline by which I would receive a reply, that date came and went, I messaged again in stronger terms. Nobodys Child are not contactable by phone. All I was looking for was a refund which included my delivery and return postage costs, but the return has now been processed and these costs are not included. I shall be referring this to trading standards as misrepresentation of goods for sale

Lovely clothes and very professional customer service! I encountered an issue with returning some items and Zachary, Customer Care Manager, responded very promptly, providing excellent support, and helped to process the refund quickly.

I made an error by one day on the return window of two reasonably expensive dresses. I contacted NB immediately asking if they would be kind enough to extend the window by one day. I didn't get a reply for 8 days. After some chasing they were kind enough to let me return for a credit note. I know that I was at fault but for the sake of one day and an immediate email I thought that a refund could have been given. It's not like I'd kept the clothes for weeks. But I was happy in the end with a credit note or I'd have been stuck with two dresses.

I have been purchasing a number of things from Nobody's child over the last couple of months and the process has been great. I had one thing to return and they could not have been more helpful when it went astray. Love the clothes and the people that work there!

There were five missing items from my delivery and despite numerous attempts to contact their customer service I have been continually ignored. Do not purchase from this company.

ordered dress, arrived but too small on the bust, can't go for bigger size as already loose on the waist so had to return. They charge £5 for delivery and then £4 to "process" the return so £9 to try on a dress! Won't be using them again

AVOID THIS company and look at the hundreds of people like me who have not recieved items , been charged and and then cannot get a reply from customer service in any way shape or form - this company won’t exist in a few years as it’s the last appalling customer service I have EVER had from a brand - DO NOT ORDER

Ordered a pair of suede ballet flats and wore them for work. By the end of the day the soles had deteriorated and the top layer scuffed away, revealing a sticky under-layer. I contacted customer services with photos of the fault and they responded saying that this is consistent of general wear and tear, refusing to refund me for the shoes. These shoes look like I've been wearing them for 6 months, not 1 day! I am extremely unhappy and forced to raise a dispute with PayPal. I will think twice before shopping here again.

Extremely poor refund approach so be careful. Returned products over 10 days ago and have just received an acknowledgment saying it will take a further 10 days for the funds to appear on my account. The funds did appear in my account yesterday and then disappeared again. I am very worried that I will not get a refund but have the email acknowledgment but feels like they are holding on to refunding money for as long as possible.

Clothes were nice but just not for me

Great customer services