Niumba Reviews 489

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I booked through trip advisor but there were no booking defails on that site! The booking should be shown on both sites! And when I did the initial booking there was no mention of Niumba involvem... See more

Rated 3 out of 5 stars

The appartment I visited was colder than I thought and there was no heating in the room. The owner was friendly with us though we also forgot to activate the heating on the bathroom, so we could not h... See more

Company replied

Rated 1 out of 5 stars

I rented an apartment for March already in December last year, paid my deposit and got a confirmation. In February I got a message that the owner had cancelled the rental at his own discretion. I ha... See more

Rated 1 out of 5 stars

I wrote several emails explaining that the owner cancelled the reservation after paying the deposit and they never answered. What is more, they followed sending emails asking me for the whole paymen... See more

Company details

  1. Travel Agency

Information provided by various external sources

Alquiler de apartamentos y casas de vacaciones con 82043 apartamentos en España


Contact info

1.6

Bad

TrustScore 1.5 out of 5

489 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 3 out of 5 stars

The appartment I visited was colder…

The appartment I visited was colder than I thought and there was no heating in the room. The owner was friendly with us though we also forgot to activate the heating on the bathroom, so we could not have a hot shower that day.

3 December 2018
Unprompted review
Niumba logo

Reply from Niumba

Hi Rosa,

Thanks for your review and for booking with us. I'm sorry to hear that the property was a bit colder than you imagined and you weren't able to have a hot shower the first day. I can imagine how this would affect your overall impression of your experience.

Any time there are issues at a property, we encourage our guests to check with the owner to see if they can assist. Our owners are usually very responsive and able to remedy most situations. I'm glad that the owner of this property was friendly and helpful to you.

We recommend that you also leave a review about your experience on the listing page. In this way, other travelers will get your honest opinion and the owner will be able to see your review and make improvements for future guests.

Thanks again for taking the time to share your feedback, and don't hesitate to contact us if you need any assistance.

Many thanks,
Meridee - TripAdvisor Rentals Support

Rated 5 out of 5 stars

lovely place with all what you need for…

lovely place with all what you need for holiday: fully equipped kitchen, fantastic views from the terrace and tranquility, not to mention that the place was spotlessly clean. will repeat for sure and thanks for the host who was very kind and caring to us.

11 August 2018
Unprompted review
Rated 5 out of 5 stars

Great Service

Thanks for such a great service!
Recommended!

18 May 2018
Unprompted review
Niumba logo

Reply from Niumba

Hi Liliana,

Thanks for sharing your review. We are so glad to hear that you've had a positive experience with our site.

Don't hesitate to call us at +34 910 50 79 93 if you need any help with your current or future bookings, and we'd be glad to assist. We hope to see you on our site in the future!

Many thanks,
Meridee - TripAdvisor Rentals Support

Rated 3 out of 5 stars

always in Spanish!

the spanish equivalent of TripADvisor I assume? always communicates in Spansih even though I reply in English - hard work!

20 January 2018
Unprompted review
Rated 5 out of 5 stars

top way to find accommodation

Ive now used twice and found great deals which have well lived up to and over my expectations

20 November 2017
Unprompted review
Niumba logo

Reply from Niumba

Hi Michael,

Thanks for your review! Sorry for any delay in my reply. I'm so happy to hear you found properties that were within your price range. We always love to hear your experience exceeded expectations. We look forward to your next booking with us!

Many Thanks,
Steven - TripAdvisor Rental Support

Rated 1 out of 5 stars

Policies and practices that loose customer loyalty

I booked through trip advisor but there were no booking defails on that site! The booking should be shown on both sites! And when I did the initial booking there was no mention of Niumba involvement. The name meant nothing to me. I only was told when I complained that there were no booking info on the trip advisor site. There is no transparency here. And this was very stressful searching and making multiple calls to get the info.

Trip advisor does not make its human interface phone number readily visible for helping clients
The policy of not enabling contact between guest and host after the initial deposit is placed is stupid and inhospitable. Another vacation rental site that I am not allowed to name in this review according to Niumba ( who objected when I did so in an earlier version of this review) puts host and guest in direct communication upon the placement of the initial deposit. This policy allows the 2 parties to build trust between them. And responding by citing that if I pay the full rental in advance if I want to talk to the host directly cancels out the safeguard and security of the deposit arrangement. This policy is too rigid, contrary to hospitality and would prevent me from using your services again. This is not how you build customer loyalty. It is counter productive and would be the main reason why I would use Other services that permit earlier direct contact between host and guest over your service.

If you seeking foreign guests it is shortsighted not to have an English version of your web site and your email messages. It is an inconvenience and short sighted if you want to be an international service.

17 November 2017
Unprompted review
Rated 4 out of 5 stars

Good service and good prices.

27 September 2017
Unprompted review
Niumba logo

Reply from Niumba

Hi Jess,


Thank you very much for your review.

We are very happy to hear that you are happy with our service.


Should you have any questions, please don't hesitate to let us know.



Best wishes,
Giacomo
TripAdvisor Rental Support

Rated 4 out of 5 stars

Excellent easy to use service

Excellent easy to use service - no reason to not recommend!

31 March 2017
Unprompted review
Niumba logo

Reply from Niumba

Hi Jake,

Thank you for your review.

We are happy to hear that your experience met your expectation!

Many Thanks,

Paride - TripAdvisor Rental Support

Rated 5 out of 5 stars

Very functional and fast service!

31 March 2017
Unprompted review
Niumba logo

Reply from Niumba

Hi Mariana,

Thank you for taking the time to leave us a review.

We are happy to hear that your booking experience met your expectations. We wish you a lovely time.

Many thanks,

Paride - TripAdvisor Rental Support

Rated 4 out of 5 stars

jaume

My opinion of the treatment of Maria sr has been extraordinary ,,, now in a first reservation the price was 398 € and postriormete rose to 458 € and this does not seem logical, I quoted the apartment because I was interested in spending these days of Realx with my family but I consider that this fact should never do

Cordial greetings

31 March 2017
Unprompted review
Niumba logo

Reply from Niumba

Hi Jaume,

Thank you for taking the time to leave us a review.

We are really sorry to hear that, after contacting the owner, prices have been changed from the ones displayed on the advert. We expect from all our owners to keep the prices updated, at least 18 months ahead, to be able to show always the correct price.

Once again apologies for any inconvenience caused on this occasion.

Many Thanks,

Paride - TripAdvisor Rental Support

Rated 5 out of 5 stars

Fine treatment

Well experience during the search and the booking.

24 February 2017
Unprompted review
Niumba logo

Reply from Niumba

Hi Patricio,

Thank you for taking the time to leave a review. We are thrilled that you found the booking process so effortless. Thank you for choosing Niumba!

Best wishes,

Paride - TripAdvisor Rental Support

Rated 5 out of 5 stars

Perfect

I recommend niumba to everyone. It is easy and safe.

24 February 2017
Unprompted review
Niumba logo

Reply from Niumba

Hi Fernando,

Thank you for your kind words.

We hope to see you back soon.

Many Thanks,

Paride - TripAdvisor Rental Support

Rated 5 out of 5 stars

Fantastic service 100%

Helped with our booking very efficiently I would not hesitate to use this service again for my plans and holiday

27 January 2017
Unprompted review
Niumba logo

Reply from Niumba

Hi Lisa,

Thank you for your review and for your kind words.

We are always evolving and work to provide to all our guests the best experience possible, we look forward to seeing you again :)

Many Thanks,

Paride – TripAdvisor Customer Care

Rated 5 out of 5 stars

Great service, very recommendable

Niumba offers a large variety of apartments, lots of useful information and pictures, but the most important thing is their great customer service. I would use the page again and would definitely recommend it.

27 January 2017
Unprompted review
Niumba logo

Reply from Niumba

Hi,

Thank you for taking the time to share your thoughts. We're happy to hear about your experience and we look forward to helping you book your next trip!

Many Thanks,

Paride – TripAdvisor Customer Care

Rated 5 out of 5 stars

Excellent Way To Rent Vacation Home in Spain!

There could be no easier way to go about renting a vacation. We're very happy with the ease of renting and specially for the quality of the product. The home rented has met every expectation! - I highly recommend Niumba de Trip Advisor.

2 December 2016
Unprompted review
Niumba logo

Reply from Niumba

Hello Angelica,

Thank you very much for your review.

We are very glad to know you had a pleasant holiday experience.

We hope to see you back soon!


Best wishes,

Katarzyna - The TripAdvisor Customer Care

Rated 3 out of 5 stars

As a holidamaker so far the booking was fine as an owner they paid me late

The booking process for a holidaymaker is good, I have rented a house for Christmas and everything went smooth regarding the booking since I have not yet occupied the house.
As an owner of two properties advertised on the site I have not a very good view. This summer I received the payment of a rental 90 days late, which caused me a lot of stress and made spent time chasing the financial department.

1 October 2016
Unprompted review
Niumba logo

Reply from Niumba

Hi Maria del Mar,

Thank you for your review.

We are sorry to hear that you experienced some issues with your booking. Please do not hesitate to contact us if you need any further assistance.

Many Thanks

Paride – Niumba Customer Care

Rated 5 out of 5 stars

Simply perfect.

Flat very good located, excelent to stay up to 8 people, really close to the beach, big swimmingpool, very clean and tidy. Owner very kind and helpful.

12 September 2016
Unprompted review
Niumba logo

Reply from Niumba

Hi Idoya,

Thank you for this review, we are glad you enjoyed the place you booked!

Best wishes,

Paride – Niumba Customer Care

Rated 5 out of 5 stars

The best place to rent

The best.web place to rent an apartment. Real, trust and honest place. I recomend it carefully.

26 August 2016
Unprompted review
Niumba logo

Reply from Niumba

Hi Salvador,

Thank you for taking the time to leaving such nice review.

Many Thanks,

Paride – Niumba Customer Care

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