Nitrotek Reviews 

5,727
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth ordering processes, and friendly staff members who consistently provide clear information and helpful guidance. Consumers often note that items arrive well packaged, securely shipped, and completely ready for use without any unexpected complications. However, some reviewers were not happy with aftercare support, mentioning extremely long delays for replacement parts and ongoing difficulties when attempting to resolve major product faults. A few other people also felt that communication regarding orders could be significantly improved when essential tracking information or purchase receipts were completely missing.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting competitively priced... See more

Service

Customers had positive experiences with service, describing it as fast, efficient, and reliable. Reviewers... See more

Delivery service

People report satisfaction and positive experiences with the delivery service. Consumers frequently highlight... See more

Order

Clients share positive opinions on order, highlighting that the process is simple, fast, and swiftly... See more

Staff

Users describe positive interactions with staff, finding the team consistently helpful, friendly, and polite.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted specific parts I could not locate online, I’ve called twice said want I needed the caller picking up exactly what I wanted giving me clear costs taking my payment and shipping them to me... See more

Rated 5 out of 5 stars

great product and service. delivery was performed without issue, even though the driver had to reverse along our lane to reach our property.

Rated 5 out of 5 stars

Was made to feel confident of them when I had any worries ie if it wasn't right for us. The delivery was on time and a very polite delivery person.

Rated 5 out of 5 stars

they had the product in stock i purchased what i needed and collected it the same day. excellent service comms and telephone help and directions too.i would definately recomend


Company details

  1. Gift Shop

Information provided by various external sources

Nitrotek LTD are the No 1 Rc distributor in the U.K. Nitrotek sell direct to the public and to trade and stock hundreds of model shops across the U.K. and Europe. Nitrotek carry a massive range of radio controlled model cars, planes, jets, buggies, truck, helicopters etc. Nitrotek have received lots of press in the recent years due to their high quality models at prices everyone can afford and cater for all levels of user whether you be a novice or a pro in the leading Rc car magazines such as Radio Race Car International to name but one and received excellent reviews. This company has an excellent reputation and is a name you can trust. Nitrotek are your No 1 stop for all your Rc needs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(5,727)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Would use again.

Ordered at lunchtime and the item was on my doorstep at 08:00 next day. All as described ,installed and working ok, so far extremely pleased.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

chipper/shredder

great product and service. delivery was performed without issue, even though the driver had to reverse along our lane to reach our property.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

I purchased an RC buggy from Nitrotek…

I purchased an RC buggy from Nitrotek which initially worked well for the first ten uses. However, after that, the vehicle completely lost drive to the rear wheels.
When I contacted customer services, I was asked to troubleshoot the issue myself with guidance from their help desk. This meant I had to dismantle the buggy and attempt to diagnose the fault. Eventually, the support team identified what they believed to be the issue and ordered a replacement part.
That was over seven months ago, and the part has still not arrived. My buggy remains unusable.
I find this extremely disappointing. The product failed within three months of purchase, and rather than offering a replacement or arranging a proper repair, Nitrotek placed the burden of fault-finding and repair on me, the customer. This is not acceptable after such a short period of ownership.
Based on my experience, I would strongly advise others to think twice before buying from this company.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

⚠️ Stay FAR away from Nitrotek RC

⚠️ Stay FAR away from Nitrotek RC – they are a complete scam! ⚠️

I bought the Backwash Pro for £250, advertised as a full-metal, upgraded RC car. What I actually got was a cheaply made, poor-quality product backed by the worst customer service I’ve ever experienced.

👉 Day 1: Car arrived, starter pack glow plug charger didn’t work at all (dead on arrival).
👉 Day 2: Took it for a run, lost an R-clip (normal, bought replacements myself, no issue).
👉 Day 3: Drove it again, second gear completely shredded after only a couple of shifts. The “metal upgraded” gears turned out to be cheap plastic attached to a metal clutch.

That was the start of the nightmare.

I returned the car properly packed with everything included. Nitrotek never even confirmed receiving it until I chased them multiple times over weeks (they don’t allow email contact, you have to file a “support ticket” and just wait). After 4–6 weeks of silence, they finally got back to me and basically blamed everything on me.

They claimed:
• The second gear breaking was my fault (after less than an hour of careful use 🤯).
• The belly pan had scratches (of course it did — it’s the underside of an off-road RC car, it touches the ground by design!).
• The drive shaft popping out was my fault (it was a manufacturing defect).
• The missing R-clip (worth pennies) invalidated my return.
• The glow plug I swapped out during the proper running-in process meant they could charge me for a “used” starter pack — even though their original starter pack was defective from day one.

In the end, they deducted £60 from my refund for things that were not my fault. I got £30 back out of the £90 I was owed. When I opened a Klarna dispute, Nitrotek pushed through a partial refund which automatically closed the case — a trick to get away with stealing customers’ money. I’ve had to reopen the dispute and take it further.

⚠️ This company is a disgrace. They blame customers for their cheap, badly made cars falling apart, then claw back money using excuses like scratches, missing clips, or “used” starter packs that never worked in the first place.

I’ve been into RC for years and I’ve never had a car break this badly, this fast. It’s nothing but cheap Chinese junk sold under the disguise of a premium product.

💀 DO NOT buy from Nitrotek. They will happily rip you off, blame you for their poor quality, and hide behind shady refund tactics. I learned the hard way — please don’t let this happen to you.

⭐ 0/5 – Total scam. Worst company I’ve ever dealt with.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

New r/c car.

Great r/c car at a very keen price. Excellent service from Nitrotek as always. Bought from them before and will do so again. That says it all. 👍

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, would highly recommend. Purchase, follow up and aftersales customer care are awesome. Thankyou yet again nitrotek .

12 August 2025
Unprompted review
Rated 5 out of 5 stars

G9000W GENERATOR

We were in desperate need of a new generator as the one we use to power our Burger Van had blown up.

Nitrotek were amazing from start to finish we drove over to Stockport and collected our brand new G9000W the very next morning and were back at work the next day 10/10

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Company got a Tyre and Tube…

Brilliant Company got a Tyre and Tube for my zipper escooter and the customer service is brilliant and very helpful Definitely Recommend
Order#1030080223
Also got a front caliper on 23rd june check there website out as they do alot of stuff at Good prices order#1030079004

23 June 2025
Unprompted review
Rated 5 out of 5 stars

1030080031

Brought these for my 12 soon to be 13 year old soon. Never had an issue.

4 August 2025
Unprompted review

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