Nissan Reviews 

117
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were let down by their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer service teams, noting that representatives and managers consistently failed to provide meaningful assistance with ongoing mechanical problems. Many buyers also highlighted widespread mechanical troubles, including sudden engine failures, faulty transmissions, and unexpected extra fees abruptly added during vehicle transactions. Some reviewers were happy with their interactions, mentioning professional staff members who went out of their way to assist with new vehicle acquisitions. These positive experiences included well-managed car detailing and smooth purchasing processes at select local dealerships.

What people talk about most

Product

Customers consistently report negative experiences with product quality, describing vehicles as unreliable... See more

Customer service

Reviewers express widespread dissatisfaction and frustration regarding customer service. Consumers report... See more

Service

Consumers find service to be negative, reporting a frustrating experience with unhelpful staff and difficult... See more

Staff

Clients share negative opinions on staff, frequently describing encounters with unhelpful, rude, and... See more

Price

People report negative experiences with price, describing overwhelming financial burdens due to unexpected... See more

Reviews shaping this summary

Rated 1 out of 5 stars

NMAC/Nissan Finance is the epitome of corporate greed and customer neglect. They slapped me with bogus charges, and when I challenged them, they showed zero interest in resolving the issue. Instead,... See more

Rated 1 out of 5 stars

Nissan is a shifty company all around. Promised an oil change when I bought a new car. Never received it. Took the car in for a service that amounted to them checking my rear door panel (which was fau... See more

Rated 1 out of 5 stars

Way to lay off my friend before the holidays. A bunch of Mexicans stuck with your scum company after being offered opportunities at other companies because they believed in Mexico’s ability to deliver... See more

Rated 1 out of 5 stars

Stay away from Nissan Murano's built in 2025/2026, especially the SL Platinum Trim line. They have a huge electronic, ignition/RPM issue that Nissan is not being transparent about, other than you don... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Information provided by various external sources

Official site for Nissan cars, trucks, SUVs, crossovers and hybrids. Check out the New 2010 Nissan Altima, highest ranked midsize car in initial quality by J.D. Power and Associates.


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1.5

Bad

TrustScore 1.5 out of 5

117 reviews

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1.5

All reviews

(117)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

I have 2016 sentra sv with 56 thousand…

I have 2016 sentra sv with 56 thousand miles On it.the transmission is slipping. I take it Berman Nissan in Chicago where I got it from for repairs.it was under warranty the tech.told me,that was 149dollar service fee,i said ok.the next day he called and said he see something red in my breaks.450to flush it,i said ok again because I drive uber and needed the car.two days later I needed 1700dollars to replace my whole breaking system.remind the trans is the problem. But be cause it's under warranty the pick something that wasn't. To get money from me.nissan I a crooked business to deal with.over a month now ,nothing from nissan.BUY ELSEWHERE! I ADVISE.

20 June 2018
Unprompted review
Rated 1 out of 5 stars

My name is Alisha, horrible experience with Jenkins Nissan in Lakeland fl.

My name is Alisha, I received a called from kendall Miller stating that I could upgrade my currant Nissan for a brand new one around the same price. Before I went into the dealership I made sure I called Kendell and informed her the exact vehicle brand and mode I wanted. I also expressed that I lived an hour away and I didn't want to waste her time or mine if it if the vehicle I wanted was not an option. Being that a purchased a Brand new vehicle from them 4 years ago I trusted what she said. She told me that I am a loyalty customer with Nissan that they would do everything to make it happenand that I could get the exact vehicle I wanted for around the same payments, When I arrived she greeted me and I sat down with very nice man who's only been working there a few months.. not only did they waste my time but the payments were over $200 MORE THAN WHAT I WAS ALREADY PAYING. When I explained to the man what Kendall and her co worker Recardo promised me, he stated that he;s never heard of that happening before. He then called them on the phone to have them come out of the glass room, which was clearly visible and speak with me. Not only did they never come out, my fiance and I were the only customers in there! They were on their cells just ignoring us, while we watched them. After waiting for a while and watched strolling on their cell phones and conversing in the room with other employees laughing, I asked the man that was helping us to pull the recording if he thought we weren't being honest.. he then stated he didn't want to go through all of that.. We then walked over to the room where they all were and they still ignored us.. long story short I drove almost an hour and a half at rush hour for them to lie to me just to get me in the door! And then could not look me in the eye and be honest! My first car was a Nissan and my whole family has Nissan's. We will never purchase another Nissan again just from this experience! I feel like I was mislead and lied to and no cared.. They just wanted my sale. These people will say whatever it takes to get you there!

14 May 2018
Unprompted review
Rated 1 out of 5 stars

Read this story as this can happen to …

Read this story as this can happen to anyone. This rating is not all based on the dealership, but has a definite large impact on them because Management was spoken to and they stated nothing could be done. I was hospitalized for almost 2 months and could not make a payment from the hospital and because of my circumstances. when I got out I contact Nissan regarding my late payment to see if they can remove it from my record and I was flat out denied. I also sent letters to several higher ups within Nissan and in no uncertain terms, I told me I was S.O.L. that they would not change it for anyone or any circumstances. I also contacted Mercedes which I have a lease with as well and 3 credit card companies I used for medical bills and deductibles and, EVERY ONE OF THEM UNDERSTOOD AND REMOVED THE LATE FEES AND REMOVED REPORTING IT 60 DAYS LATE ON MY CREDIT REPORT, NOT NISSAN !!!!

I have purchased and leased 5 or 6 Nissan in my lifetime and never ever late, all paid in full and as agreed. I fall in hard times not because of finances but because of health and the minute I get out i Pay it yet Nissan could care less and did not remove the late fees that were not my doing and due because of Health. Keep in mind that I am not one to have not paid this, instead I was so upset I paid the remainder of the Lease that was a total of over $7000 only to prove that it was not because of not having money to pay and because of my Hospitalization and still Nissan could care less and did not change it.

I contacted Management as well as other dealerships being that I would continue to lease Nissan if they would of helped, but they too turned their backs on me and some especially this one never called me back or apologized for Nissan. This company is Heartless, i know that if this would of been an American brand vehicle they would of helped, but Nissan low ratings is there for a reason. Please pay close attention to this as this too can be you. Make your own decision on this company.

31 August 2017
Unprompted review
Rated 1 out of 5 stars

The gps system cannot be updated except …

The gps system cannot be updated except for every other year I am told by a Nissan dealership. When it is updated it still can't find places that have been around for a long tim. It got me lost several times and had to pull my cell phone out and use google navigation. If you do purchase an update which is on an ad card get ready to spend way over $100.

22 August 2017
Unprompted review
Rated 1 out of 5 stars

Don't waste your money on a company that refuses to stand behind their product.

After less than 8 years the clear coat on my Nissan Altima Hybrid is peeling and flaking off. When I called Nissan Corporate, Nissan's attitude was "Tough Bounce". My rejoinder is, "I will never buy another Nissan again. Any time I am asked my opinion about Nissan, I'll tell the asker, 'Find another car company'."
Nissan, you just bought a "million dollars" of negative advertising.

7 August 2017
Unprompted review
Rated 1 out of 5 stars

I got my first new Nissan 20 years ago

I got my first new Nissan 20 years ago. Had a number of them over the years. Now that I have a problem, I realize that there are serious issues with both the mechanic service and the customer service. The car has been in the shop 4 times and I have been car-less for a month because they can't figure out what's wrong. Customer service is poor with people not returning calls, not escalating to supervisors when asked- all I am asking is a car to drive while they figure out the problem and fix it. Very sad.

7 July 2017
Unprompted review
Rated 4 out of 5 stars

Love it !!!

Website is very informative and love the build features. Led me to buy my Altima and then a Versa.

Great reliable cars

22 May 2017
Unprompted review
Rated 1 out of 5 stars

NISSAN ROGUE TRANSMISSION

We noticed our 2009 Rogue was acting sluggish when starting off after stopping and thought it was a problem with the fuel filter or such. Then the RPMs started bouncing around. We finally determined it was the transmission. We contacted Nissan and were informed that since the warranty had just expired, and we were not taking our car to the local Nissan dealer for all its maintenance work including oil changes (so we are not considered Loyal Nissan owners), they would not do anything to help us. We were quoted $4700 with a used casing if we want them to repair it. No thanks. Really liked Nissan until this happened.

28 December 2016
Unprompted review
Rated 5 out of 5 stars

A excellent vehicle in this price range

I can sympathize with some of the negative reviews, because Nissan had problems with several of their 2002 to about 2010 frontier trucks. I just purchased a 2016 frontier crew cab SV, and I'm glad I waited to get one now because on the 2016 they have resolved all the earlier problems and incorporated the upgrades in all their new vehicles including their cars and SUVs. I understand the persons who purchased the earlier vehicles, all participated in the recall program and they were taking care of. I'm enjoying my new truck, and you should not judge this vehicle on past history. Also being a retired mechanic you know I climbed under and around this vehicle when I got home, excellent engineering solid construction.

19 July 2016
Unprompted review
Rated 4 out of 5 stars

slid on ice hitting a sign and tire now rubs against finder

I just bought my 2010 Nissan Versa from a used car dealership on December 23rd and 2 days ago my car slid on the snow and ice barely tapping a sign head now makes a clicking sound when I turn my steering wheel and also the tires burn and the left tire rubs against the fender.what could the problem be? does it sound serious or like it will cost a lot of money?

2 March 2015
Unprompted review
Rated 1 out of 5 stars

The Worst Mistake I Ever Made In My Life Was Purchasing A Brand New 2014 Nissan Altima S From Nissan Of Chesapeake !!!

BUYER BEWARE !!! How Nissan Of Chesapeake GOT AWAY With Charging Me $5K($5,000.00) Above The Sticker Price Of A 2014 Nissan Altima S !!! I Received A Card In The Mail From NOC Telling Me I Owned A 2009 Chrysler 300LX & That My Monthly Payments Were Just $270.00 A Month. They Said They Would Offer 2 Refinance Existing Loan 4 Cheaper Interest Rate Or Trade In My Car Offering Me 10% More Then It Was Worth, Pay Off The Loan, & Give Me A Deal I Could Not Resist On Purchasing A Brand New Car From Them !!! I Called Them & Made An Appointment 4 May 30, 2014 !!! The Sales Team Act As Though They Are Trying Their Best 2 Help U Or Become Your Friends When In Fact What They Are Really Doing Is 2 Get U 2 Drop Your Guard Down So They Can Become Your Worst Enemy & Get As Much Money Out Of U As Possible !!! Here Is How They Conned Me In2 Signing A Binding Contract Paying $200.00 More Each Month 4 The Next 72 Months 4 A Car I Did Not Want !!! Initially I Was Not Even Looking 4 A Brand New Car 2 Purchase But A Used Truck With A 4 Cylinder Engine Since The Car I Owned Had A V-6 Which Used 2 Much Gas !!! It Did Not Take Long 2 Discover Nissan Does Not Even Make A Truck With A 4 Cylinder Engine !!! Then I Was Told I Could Only Receive SPECIAL FINANCING INTEREST RATES & VEHICLE INCENTIVE DISCOUNTS If I Purchased A Brand New Vehicle Such As The Altima !!! I Was Shown What Part Of Their Lot 2 Look Then I Discovered All The Colors Were Mostly White & Black But There Was 1 That Stood Out & It Was Fully Loaded With All The Bells & Whistles So That's The 1 I Chose 2 TEST DRIVE !!! I Was Shocked 2 Discover How This Smaller Vehicle Them My Full Size Chrysler 300 Was Easier 2 Handle & Had A More Comfortable Ride Plus All The Extras 2 Many 2 Mention Here !!! The Sticker Price Was $31K So I Was Quickly Told There Was No way I Would Ever Be Able 2 Afford Monthly Payments !!! Since They Knew I Was Now Hooked On The Exspensive Nissan Altima All I Had 2 Do Was Find A Cheaper Model That I Could Afford Monthly Payments !!! We Had 2 Leave The Dealership & Drive 2 Another Crammed Lot Full Of Vehicles In Order 2 Find An Altima With The Color I Liked !!! I Found A Red Altima That Only Had Hub Caps No Custom Rims & The List Price Was $23K !!! I Dealth With A Salesman & His Manager Who Both Kept Insuring Me How They Would Be Getting Me The Deal Of A Lifetime !!! The Manager Said He Got Me 5.5% Financing Which Was Far Better Then What I Had On The Chrysler 300 When I Purchased That For 8.9 % !!! He Then Said The Payments Would Be $460.00 A Month Never Mentioning 4 How Long !!! I Told Him That Was 2 High So He Said He Could'nt Get Them Lowered Unless I Put Some Money Down !!! I Told Them I Needed Monthly Payments Below $400.00 Each Month So He Tried Hitting Me Up For $1 Grand Down Which I Said I Could'nt Afford !!! He Then Asked How Much I Could Afford & They Would Simply Hold My Check Until The Funds Were There !!! These Guys Are Masters @ Manipulation, Coersion, & Wearing U Down Until U Give In !!! I Told Them Earlier I Was Diabetic & Had Not Had Anything 2 Eat 4 A Few Hours So My Blood Sugar Was Low So I Guess They Knew They Could Take Advantage Of Me !!! My Initial Appointment Was @ 1:30PM & This Was Now Several Hours Later Around 5-6PM !!! I Told Them I Could Afford $500.00 Check But It Would Not Be Good 4 @ Least 2 More Weeks !!! The Payments Were'nt Reduced Under $400.00 But Remained @ $416.00 A Month !!! No Figures Were Ever Discussed Or Seen During The Entire Negotiation !!! I Told Them I Had Just Been Offered $11k(11,000.00) Alread 4 A Trade In On My 2009 Chrysler 300 From the Exact Same Dealarship I Bought It From Less Then A Year & Half Ago !!! The Car Did Not Have 1 Scratch Or Dent On It & Was In Better Shape Now Then It Was When I Bought It & I Had Not Even Put 10K(10,000) Miles On It !!! The Pay Off Amount Was $12K So I Knew I Would Only Have 2 Make Up For $1k Difference Which Would Be Then Added 2 The Price Of The Altima !!! The Card I Received In The Mail From NOC Also Had A Check For $3k($3,000.00) That Could Be Used 2Wards The Purchase Of A New Car Or Used 2 Lower The Sticker Price So I Thought I Was Set !!! By The Time i Finally Got 2 The Finance Office My Blood Sugar Was So Low I Just Signed Every Paper Thrown In Front Of Me & Said Yes 2 Everything Just 2 Try 2 Get The Hell Out Of There As Soon As I Could So I Could Get Something 2 Eat !!! I Never Left The Dealarship Until Almost DARK Outside Which Was @ Least 7-8 Hours After I 1st Arrived There !!! Nissan Only Offers A 3 Year Warranty On Their New Vehicles So I Hurriedly Agreed 2 An additional 3 Yrs.Extended Warranty Which Raised The Monthly Car Payments Back Up To $460.00 For The Next 72 Months !!! Gap Insurance Was also Thrown In There Somewhere !!! Again No Figures Or Prices Were Ever Disclosed B4 Or @ The Signing Of The Contract Other Then ONLY The Monthly Payment AMOUNT !!! I Can Not Tell U Just How Sick I was 3 Days Later After I Left Nissan Of Chesapeake & Discovered Just How Much & BAD They Had Screwed Me !!! They Only Allowed Me $8K($8,000.00) Trade In Value On The Chrysler 300 Which Is The Rock Bottom Price Allowed 4 A ROUGH Trade In Not A Prestige Trade In Like I Gave Them !!! This Automatically Put Me Owing The Payoff Amount Of My Chrysler 300 $4k($4,000.00) Instead Of Just $1000.00 If Tghey Had Given Me THe Amount That My Car Was Worth !!! So Now NOC Can Add The Difference 2 The Price Of The Nissan !!! THey Also Charged Me $2k($2,000.00) 4 The Extended Warranty Which Is Added 2 The Sticker price Of The New Car !!! I Was Never Given Any So Called Incentives Or Discounts As Told Earlier & No $3,000.00 Credit Or Discount Was Ever Allowed Or Taken Away From The Sticker Price Either !!! I Guess That $3K Check Written Out 2 Me That Was Included In The Card They Mailed 2 My Home BOUNCED !!! THe Only Thing NOS Did Do Was Allow Me 5.5% Interest Rate On Financing Only Because They Wanted 2 Charge Me $5,000.00 More Then The Sticker Price Of The Vehicle !!! They Have Absolutely Nothing 2 Lose & Everything 2 Gain By CHEATING U By Getting U 2 Sign A Binding Contract That If U Default On The Financer Just Simply Repossess Your Vehicle & U Still Owe The Balance Of The LOAN !!! I Just Want The Public 2 Be Aware Of Nissan Of Chesapeake & How They Will Screw U If U Only Give Them The Chance Or OPPORTUNITY 2 !!!

4 July 2014
Unprompted review
Rated 1 out of 5 stars

Never Buy a Nissan again!!!

I just had my 2011 Juke timing chain brake and rip apart my engine. My Juke only had 28,000 miles on it. If anyone knows anything about timing chains, they do not break at 30,000 miles, nor do they break at 50k, 60k, 70k, or even 80k miles usually. It broke because Nissan has been installing faulty timing chains in their cars and they even knew about them. That's why there's a class action lawsuit against Nissan right now for faulty timing chains. Nissan Consumer Affairs is finding every loop-hole to get out of paying for these. They are denying people's warranties left and right. It's unacceptable and unbelievable. Just Google "Juke Timing Chain" to find out more. I will NEVER buy another Nissan vehicle ever. I will not allow my friends and/or family to buy Nissan either. Stay Away from Nissan!

6 May 2014
Unprompted review
Show reviews in all languages. (117 reviews)

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