Nike Reviews 

I called customer service to complain about my son shoe that completely exploded out the side during basketball practice. These shoes are worn three months out of the year and they are expired out of warranty before I even bought the shoes for $160. Customer service had me look at the tag of the shoe and they expired before I purchased them in December. I wish there was a place to post a picture to explain that this is not wear and tear on a shoe. This is poor quality.

my second delivery took longer than 3 days

​Is it normal for shoes to crack where they bend after light use? According to Nike support—yes!. My son used the Reax 8 TR only on weekends, but the material failed. Nike declined my claim (C01528105786), claiming it's just "wear and tear." A total joke for a brand that markets itself as "durable."

im writing to make a complaint. I feel as if if your products have been being made in a different way or something for a while now they fade faster they are shrinking more in all over shrinking a ll over and especially in all the wrong spots around the armrs at the waste and become stiffer then other brands that are way cheaper. for honestly spending 60 to over 100$ for a hoodie then it dont last but a few washes then I gave it to my girl and it just faded out and looked old in no time. im sure ur stock price shows this right now I havent been happy for a while and now just had time to write and because it upsets me the money u charge then I look at my hoodies and every time I see them it upsets me.i bought it from Macy's so honestly

Sorry, I didn't understand that. Please select one of the menu options below so I can help you.

NB
For now, you can track the status of your order, or the status of your return. How can we help?
Nike Bot • 7:58 AM
Track an Order
Track a Return

Religious reasons, Nike is trying to make a “Holy water” shoe and shoes are dirty as you walk on dirty grounds and gras with them so technically your treating Lord Jesus name as some mud on the ground, and I can’t allow that so Nike mate sym

Nike customer service are an absolute disgraceful and they where discriminating against me as I’m disabled I had a damaged item which I shown proof with a picture and I can’t get out to return the item as this couldn’t be resold absolutely poor experience and wouldn’t recommend

I bought a pair of Nike shoes which broke after one week of use. I didnt get new shoes because I do not have the original invoice only Mastercard proof of purchase. I will never buy anything from Nike. Also the customer service was very bad

You guys saleing

Good service

THIEVING COMPANY. Returned a parcel that was weighed at the post office as shown on my receipt but they claim they received an empty box. Despite my receipt they have told me they are not refunding me even though I have proof of sending a weighted item back. Customer service is useless and you get nothing but automated response. The ‘higher team’ is a joke. Cannot speak to a human AVOID!!! THIEVES STOLE MY MONEY!!!

Very poor quality

I ordered a pair of Nike throwing shoes that my daughter needed this track season. I received an email the day before the expected delivery date that my delivery would be late. When I hadn't received an updated eta, I called customer service 4 days later and was told it was in the warehouse ready to be shipped and I should get an email the next day. I then called 2 days later and was told the same thing, but this time they told me the shoes would arrive by 4/24/26 or I could get my money back. I told them I just want the shoes, I don't care about getting the money back. I received an email the afternoon of 4/24/26 saying that the item I ordered was out of stock! They were stringing me along for almost 2 weeks instead of letting me know they were out of stock so I could go purchase something elsewhere. I would give them zero stars if I could - not sure how they are that clueless about their inventory!

Order arrived with completely the wrong items and only one shoe… customer services are “investigating” before they can rectify it… utterly ridiculous

They are scammers.
You made a purchase on Nike.com they have issue with UPS, they only pretend to « investigate » and keeping the money. I paid 150€ for nothing. If all of us can banish this brand that would be helpful because you’re only a number for them and they really don’t care about you.

Travelled for tourism in Brazil. My wife bought me an original Brazil team soccer jersey from an authorised retailer in Sao Paolo. She got me an XXL while my size is XL. We contacted Nike Switzerland (where we live) and they continuously referred us to Nike Brazil that was only reachable by phone. We called and waited and waited and waited without anyone answering and the telephone bill almost equalling the purchase price of the jersey. I reached out twice more to Nike Switzerland explaining the situation and asking for an exchange here and in disrespectful manner continued repeating “contact the Brazilian shop”. This brand pretends to be a global one when it operates like a local mom & pop shop. Ridiculous, annoying and disrespectful. As also an investor in its stock, I am getting rid of this paper.

I’m really disappointed with my recent experience with Nike’s customer service. I placed an order that was never delivered to me—yet somehow it was returned to their warehouse without any explanation or notification.
What made things worse was the complete lack of communication. Over a month went by with no refund, and I had to chase them up myself just to get an update. When I finally contacted customer support, I was told I needed to wait an additional 24 hours while they “inspected the return”—despite the fact that I never even received the item in the first place.
The response I received in the chat felt apathetic and dismissive, as though my situation wasn’t being taken seriously. There was no sense of urgency or accountability, just scripted replies and delays.
Overall, this experience has left me frustrated and reluctant to order from Nike again. I expect much better service and transparency from a company of this size

AWFUL COMPANY ABSOLUTELY DISGRACEFUL , had a hoodie of this company Nike which was £41.99 on the sale , washed it 2-3 times and it’s bobbled gone rough , material has gone nasty .. not even wearable as it just looks awful and for the money this company charges makes it even worse , anyway I contacted them first via there online chat where I was just arguing with some lady over and over about my refund which they were refusing to do , I then emailed doing a formal complaint and still stating the fact I want to return and have my money back , the issue is my bank account was closed down and they would not listen to me whatsoever or sort out the problem which is not hard to change someone’s details or send them a cheque , eventually after multiple emails and a phone call they sent me a postage label to return the item which I did the next day .. as it was quite late when they sent it via email , I then contacted them again stating it had been returned and I want my money back to the correct bank account information .. I was ignored for days I got onto the online chat I was ignored again .. I waited on the online chat sending multiple messages for over 40 mins and I was still ignored , I re opened a online chat and was told to phone , I then phoned up explaining again regarding my refund and was told I would receive a email from a different apartment in 3-5 days to change my bank information.. days later i received the email and there still not listening about the fact my bank account was closed down and I’ve got a new one .. days went past where I continued trying to chase my money , then I was told they have sent the refund to my closed bank account and was told by Nike to contact my closed bank .. which I have and they can’t do anything about it as Nike have purposely sent my money to a closed account.
Multiple times I have told this company my account is closed and I would like it sent to my new one or via a Cheque and it’s followed by multiple excuses stating it can only go back to the original payment method

I’ve now had enough my patience is running extremely thin
I have all copies of all emails sent back and forth and the whole online chat script which I’ll be taking to court .. I’ll now be taking legal action to get my money back as I’m £41.99 out of pocket
Absolutely disgusting
And yes I’ll be leaving this everywhere !!!!

Be very careful when ordering two or more items I ordered two pairs of the same trainers in different sizes but was to small sent them back in the package they sent them to me in now only being told they have only received one pair of trainers back and only refunded for the one pair