nicholsonlettings.com Reviews 

I have rented many properties in the area, both from private landlords, letting agents and corporate landlords. Almost all of them have been pleasant cordial relationships. My interactions with Nicholson Lettings were anything but.

As other reviewers have stated their customer service is atrocious. It began on the day we moved in, with them deciding to inform us the night before that we would not be allowed to enter the property until the evening (despite us having moving vans booked and paying rent for that day). The lock was broken when we moved in which they immediately claimed must have been our fault. We were assured a fridge freezer was included and when there wasn't one there and I asked them about it I was shouted at.
They have a fancy repair reporting tool, which might as well be useless because they take months to follow up on issues. When you try to talk to them directly about a repair you get told to talk to your property manager except you cant because they have such a high rate of staff turnover (not a pleasant place to work it seems) that you get a new property manager every other week it seems. And rather than forward your email to the right person they just say "no, try again" as you try and comb through all your correspondence with them to see who you should be emailing this week.

They will demand to visit at specific times, and will not attempt to accommodate your schedule and they refuse to take no for an answer, becoming aggressive if they don't get what they want.

We were left without an extractor fan and a leak for literally months despite constantly reporting it, both through their official process and to anyone who would listen.ot was only fixed after we had to get the council involved due to dripping, sagging ceiling and mould forming.

To finish the whole miserable saga off, they made it difficult for us to end the tenancy by refusing to let us into the office to return our keys because "we hadn't had a checkout inspection" (because of the previously mentioned lack of them even attempting to visit at a reasonable time). After leaving us with no choice but to post the keys through the letter box they started kicking off and threatening us with court action for losing their keys.

It all concluded with them attempting to take our entire deposit for cleaning and a locksmith. Instead of being the end of it they then proceeded to drag this process out by refusing to engage with the deposit protection scheme adjudication process (I suspect because they knew they would lose) for as long as possible until we made it very clear to them that we would go through the courts if necessary. They then finally agreed to deposit protection scheme arbitration and we were awarded our entire deposit back because their claims were utterly baseless.

From the very start to the very end they made our lives completely miserable whilst we did everything we could to accommodate them. When things don't go their way they try to bully and intimidate get what they want and I beg anyone who reads this to not to do any business with them whatsoever. They have many 5 star reviews containing generic praise that anyone who has dealt with them will recognise are clearly false. But the 1 star reviews all show a consistent pattern of rouge operators. Please please do not have any business with them

Edit: the only thing false in this review is the date, trustpilot has a 1 year window and its taken over a year to this dodgy company behind me, the tenancy actually ended in September last year and not October. Everything else is entirely factual and I invite anyone who thinks so to bring any legal challenge they think appropriate.

Nicholson Lettings provide clean and furnished apartments, at least from my experience, and the maintenance system works well. The turnaround time for repair has greatly improved.

Are there areas that could be improved on? Absolutely! There is always room for improvement. However, in general, I have had a good experience. I would highly recommend them.

When working away full time and having a busy schedule Nicholson Lettings did all the leg work to get me into my apartment and any amendments or changes I needed due to work they worked around me, very helpful and available all times of day and night.

I’ve had a positive experience renting through Nicholson Lettings. They are reliable, quick to fix any issues, and always available when needed. The property was in great condition, and I felt well taken care of as a tenant. Highly recommend!

Nicholson Lettings has been a great landlord. They are prompt with communication and always quick to address any issues with the property. The staff are friendly and easy to work with, which made the entire renting process smooth. I’d definitely recommend them to anyone looking for a hassle-free rental experience!

Nicholson Lettings are one of the best landlords I have dealt with. Always respond quickly and make you feel at ease.

Excellent and innovative landlord, understanding and compassionate to individual circumstances and always willing to help

Highly recommend. I rent some space from them and they helped me out a-lot with my gym 👍🏼

This was my first experience renting and it can be very daunting. Nicholson have made this a very easy and informative process. I cannot thank them enough for how helpful they have been.

I have had a really good experience with Nicholson lettings all memebera of the team have been very helpful throughout the entire process.
I would highly recommend

Really helpful staff, made the whole process so simple and we're at the end of the phone any time we had a query

Paul and Kristina were really friendly and helpful in assisting us find our new home. They were patient and advised what would be best for us. Once they helped select our new home, which was exactly as described, gareth and his team were brilliant in making sure we had everything we needed. Would highly recommend Nicholson Lettings, class act from start to finish

Good landlord, property is of a high standard. Recommend if looking for a rental.

Great landlord always a phone call away never had any issues property is unbelievable really happy where I am appreciate it all team nico thanks for everything

Recently moved into a Nicholson property and I couldn’t recommend them more. The property felt like no one had lived there before me and the place is super clean.
Great landlord

Dealt with the Nicholson group for some time now and have always been spot on, would definitely recommend them if your a tenant looking for a house or apartment then I would certainly recommend.

High level properties with high level service to match. Best around the northwest

I’ve lived in one of the properties in St Helens for 6 months and the team have been incredible, I've had no issues at all and the team have been really great to communicate with, I couldn’t recommend Nicholson Lettings enough.

Iestyn Smothers Is my property manager. His service has been excellent from the very first day I got in into my apartment. I rate him so highly.