NHS Professionals Reviews 

I worked for this NHS Trust via an agency over the summer and unfortunately had a very negative experience.

Initially, the rules were clear and reasonable: staff doing phone-based or remote work could work from home on a rotating basis, while IT engineers were required to be onsite. That was fine. However, after a rule change and the arrival of new management, the working environment deteriorated significantly.

A newly hired manager, despite being highly experienced on paper, appeared disengaged and unprofessional. I frequently observed behaviour that raised concerns about fairness, productivity, and professionalism in the office.

More concerning was the conduct of an IT team lead, who showed a consistent lack of trust toward staff. On one occasion, he confronted me asking what I had done that day. I explained that all work was logged in the IT system and could be verified there. I felt this interaction was disrespectful and undermining. Shortly after, I observed the same individual spending significant time away from work duties, which highlighted a double standard.

This team lead also displayed controlling behaviour that went beyond established processes, assigning tasks arbitrarily despite staff being expected to manage their own workloads. I also felt uncomfortable with how closely staff movements were monitored, while similar scrutiny did not appear to apply to management.

There were additional issues around basic organisation, such as vehicle key access, which created unnecessary conflict and confusion within the team.

After raising concerns through the appropriate internal channels, I received a brief response stating someone would follow up. No meaningful resolution occurred. Instead, shortly after, I was abruptly dismissed without a clear explanation. I was asked to return my ID and work equipment mid-shift, without prior warning or a proper discussion.

The reason later given for termination — that my CV did not align with an engineering role — was confusing, as this had been known from the start and I had completed all assigned work, closed tickets, and met expectations.

The manner of dismissal felt retaliatory and unprofessional. I was also told that failure to immediately return equipment would be reported to the agency, which felt unnecessarily aggressive.

Overall, the environment felt toxic, with poor communication, inconsistent management standards, and a lack of respect for staff. The pay (£14.11 per hour) does not reflect the expectations or stress of the role. In my experience, the Trust did not uphold the values of integrity, compassion, or fairness that the NHS represents.

I want to be clear that the agency itself was professional and supportive. My issues relate solely to the management culture within this specific NHS Trust’s IT department.

Based on my experience, I would advise others to think carefully before accepting a role here.

My overall experience onboarding with NHS Professionals was positive. There were moments when the process felt challenging, and I nearly felt like giving up, but the support I received made all the difference.

What stood out most was the genuine care and follow-up from Debby Davies. She regularly checked in to ensure I was getting the right support, answered my questions patiently, and helped navigate the more difficult steps. Her involvement truly smoothed out the onboarding journey and made me feel valued and supported.

I’m grateful for the structure NHS Professionals has in place and especially for team members like Debby, who go the extra mile to make new starters feel welcomed and confident.

Thank you for the effort and personal touch—it really matters.

I have worked for NHSP as bank staff for overtime, I also as part of my day job manage overtime for other staff on NHSP, ie inputting and approving overtime hours, supporting staff to register with NHSP. I find the communication non-existent, their systems are unclear and awful, registering a new member of staff takes weeks and weeks, everything has to be chased constantly and it's like stumbling around in the dark as there is no clear process and no communication of what should happen, where to take or upload information and no sense of any urgency, the whole point of NHSP is to help fill in staffing gaps, I've had staff off on long term sick who have returned before we can get cover sorted via NHSP, those staff didn't come back early and the NHS doesn't authorise cover quickly!!! I've worked in recruitment previously, if my systems had been this poor I'd have been out of work in a month!!
In addition as a member of staff who is neurodivergent I find their help section badly organised, unclear and to be honest confusing!
How they continue to operate with this monopoly on NHS agency work I will never understand!!!

My onboarding into NHSP has been a fantastic experience. The team have been engaging, professional and have given me plenty of support in particular Vishal Pahalwani and Sam Constantine. Thanks again for everything

Very professional from start to finish 10/10.
Replies quickly with any answers to questions and is there to assist with anything at all.

I had such a positive experience with Olivia! Honestly so kind, supportive and approachable from start to finish. No question ever felt silly and she was always happy to help and explain things clearly. The whole process felt really smooth and reassuring. I’m very grateful for her help in finding me a role! Thank you again :)

I had great people supporting me through my journey and career. I am very grateful to Vishal P. and Farzana for the support and guidance

I just wanted to say thank you to Sade Ogunnaike from the NHS Professional and interview team for helping me during my application and my interview. Very good behaviour with smiley faces. I am pleased to have passed my interview and look forward to starting my career as a trainee mental health support worker in the NHS. Best wishes to all of you.

I have been helped by Lisa griffiths throughout my enrollment and I have been so grateful as anything that I was stuck or couldn’t get was sorted straight away my enrollment was made so easy and I can’t wait to start.

Amazing team, I really had a smooth process with my application, before and after my interview. Thanks to Sade Ogunnaike. Her guidance and advice made the interview a success

Very professional and supportive team. Kept me informed at every stage of my onboarding. Only drawback was the options on the telephone. There is no option available to speak with recruitment team. Albeit, customer services were helpful and directed me to the correct person.

The staff who guided me through my application and interview were very helpful and kind, I can tell they are an amazing team and I look forward to working with them!

Kudos to Beth Dyball for her support throughout my application process, from pre-interview preparation to sharing the positive outcome afterward. She made sure I was well prepared for my interview, which played a big part in the successful result I received. Beth is now continuing to support me by helping with my pre-placement checks, and I truly appreciate her ongoing guidance.

I had a very positive onboarding experience with NHS Professionals. Hariom Sharma and Farzana were extremely supportive and responsive from the initial discussions through to the onboarding process. They provided clear guidance, timely updates, and were always helpful in addressing my queries, which made the process smooth and well organised. Their professionalism and support made starting with the organisation a reassuring and positive experience.

Absolutely awful organisation to work with

I would like to express my sincere appreciation to Lisa Griffith for the exceptional support she provided from my very first day of joining the NHS. I had been trying to join the NHS for a long time without success, but once I got in touch with Lisa.
She immediately sent me the application form and guided me through the entire process. Lisa gave me excellent direction, clear instructions, and thorough explanations regarding my shifts, rota, and all related details. Everything was explained honestly, clearly, and professionally.

Lisa was also kind enough to share my contact details with another team member to ensure I had continued support. Her communication was always polite, respectful, and easy to understand. She is very kind-hearted, supportive, and genuinely helpful.

I am extremely grateful to Lisa Griffith and her whole team for their support. I am very happy with the help I received. Thank you so much.

Lisa Griffith was very lovely and kind, also very helpful thank you

They mean everything seamless I appreciate the time management and professionalism

The ongoing support from Sade Ogunnaike

Lauren was excellent from start to finish always professional and helpful.