NHS Professionals Reviews 

3,711
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and helpfulness of the staff, often described as supportive and approachable. Many people frequently praise the exceptional customer service, noting clear guidance and a smooth, reassuring overall experience, including seamless and efficient recruitment with quick response times. However, some customers noted that the process for checks and registration could take a while, leading to significant delays in starting work. A few other people also felt that communication was sometimes non-existent, with unclear systems and a need for constant chasing to get updates on applications.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, kindness, and... See more

Customer service

Reviewers express high satisfaction with customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers had positive experiences with user experience, with many describing the recruitment and onboarding... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with their overall... See more

Response time

Customers consistently note positive experiences with response times, praising the promptness and clarity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am currently going through the recruitment process with Fiona Foster, she has been great, keeping me updated and replying to all my questions immediately and I have asked a lot of questions!!! S... See more

Rated 5 out of 5 stars

I had a very positive experience with NHS Professionals (HCSWD). Communication was prompt and clear, the booking links worked smoothly, and final onboarding was easy to complete. Special thanks to Sar... See more

Rated 5 out of 5 stars

I had such a positive experience with Olivia! Honestly so kind, supportive and approachable from start to finish. No question ever felt silly and she was always happy to help and explain things clear... See more

Rated 5 out of 5 stars

I have been hired via Nhsp in multiple roles in NHS. All the staff are helpful specially- Lauren Davies has always been so quick with all the job role updates, it has been very helpful. I would recom... See more


Company details

  1. Recruitment Service
  2. Payroll Service
  3. Recruiter

Written by the company

NHS Professionals are a flexible staffing provider to the NHS, with over 150,000 Bank Members and 50+ client Trust customers. If you have any feedback regarding our service, we ask that you utilise our website (link below), where a member of the customer engagement team will come back to you. Please note, if you would like to leave a compliment for an NHSP Bank Member, they will receive an official letter that can be used towards their professional revalidation. https://www.nhsprofessionals.nhs.uk/feedback


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No history of asking for reviews

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4.7

All reviews

(3,711)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless Process

I want to start by saying many thanks to Fiona Foster who has been so helpful in my recruitment process. My general experience with the NHS professionals has been so positive, the interview and assessment day was well organised and informative, while the recruitment process has been so smooth and transparent, as I look forward to commencing my training.
Once again, I am so grateful for the support I recieved from Fiona Foster and her team.
Many Thanks
Folusho Abiodun

11 February 2026
Unprompted review
Rated 5 out of 5 stars

NHS Professionals - Ward Clerk Role

From the initial contact with NHSP in early December 2025, the onboarding and ID verification processes were completed within a few days and successful DBS checks in under two weeks. All this was completed before the Christmas holidays! I started my temporary role in January 2026 at Wirral UTH NHS Trust. Throughout my employment, Debby Davies (Principal Recruitment Consultant - Non-Clinical Team at NHSP), in particular, has been excellent, keeping in regular contact with me regarding my role and has ensured that I was paid correctly, and on time, for completed shifts.
I am impressed with NHSP as an organisation and the dedication of its employees with whom I have been in contact.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

NHS professionals: Fiona

What can I say Fiona has been an absolute legend, when I have asked for help and support she was there, if I wasn’t ever sure of anything at all I just sent a quick email and she was there.
I couldn’t ask for a better person to trust with my journey in my new position as trainee health worker for the NHS.
Thankyou again Fiona for all your help xx

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support with Genuine Professionalism

Fiona Foster has been incredibly supportive and truly professional from start to finish. She responded to every message quickly, offered clear guidance and made each step of the process easy to understand. What stood out most was how she genuinely guided me through everything with patience and making a stressful process feel manageable. Her dedication, kindness and professionalism make her a real credit to NHS Professionals.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, Efficient and Supportive Recruitment Experience

I had an excellent experience with NHS Professionals from start to finish. I applied for my placement on 5th February, was interviewed on 13th February, and received an offer the same day. The whole process was clear, efficient, and very well‑communicated, which made everything feel smooth and stress‑free.

I was kept informed at every stage and always felt supported. Jenna Holderness and Elle Hobson were especially friendly, polite, informative, and professional throughout. Their approach made a real difference to the experience.

Overall, I couldn’t fault the process. If this level of communication and efficiency is consistent across all roles, applicants will continue to have a really positive experience.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

NHSP Review- non clinical

Lauren from Non clinical, has been nothing but helpful and supportive along the way. Helping me find work and explaining the process. She has always be honest, clear & very helpful. Thank you Lauren for all your help, it’s been very appreciated!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Kamran Sheikh and Vishal Pahalwani

I spoke to Kamran Sheikh back in January regarding my application for an EA role at MFT. Through him, I secured the role. He dealt with me in a really professional manner and was very patient with me when I had a lot of queries.
Vishal Pahalwani helped me with all my onboarding alongside Kamran. Vishal was really professional and patient as well. Both Kamran and Vishal demonstrated excellent customer service and through them my onboarding process was completed really well.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and professional

I have been working with NHSP for about four years. They have always been very supportive and helpful. I regularly receive updates about new job opportunities. Special thanks to Lauren Davies for her professional assistance during the application process, everything went smoothly and efficiently.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

First of all

First of all, I would like to say that the management team, including the kitchen manager and all the senior staff, made my transition incredibly easy. They were all so welcoming and kind to me.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

My sincere appreciation for Fiona…

My sincere appreciation for Fiona Foster at NHS Professionals for the outstanding support she provided throughout my interview and recruitment process. Fiona guided me through each stage of the recruitment process with clear communication and timely updates. Her advice and preparation tips very particularly helpful and gave me the confidence I needed to perform at my best. I am truly grateful for her dedication and professionalism.

14 February 2026
Unprompted review
Rated 4 out of 5 stars

The recruitment journey with the NHS…

The recruitment journey with the NHS Professionals has been from one stage to the another. The interview and assessment day was well organised, was interactive with member of a staff nurse and a member from the trust.
The Recruiter Hannah Richards was so supportive, Responsive and well detailed in every of her email.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

A great positive journey…

It has been a great positive journey joining this noble organisation. From the start to the end has been an awesome experience with Hannah Richards for her incredible support to become a member of the great team. I really appreciate all you did for me.

18 February 2026
Unprompted review

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