Browsing & ordering online was fairly simple, & I opted for collection at my nearest store, which is always very straightforward & efficient. Items purchased were in good order & the recipients (Chris... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered three goods, ordered two in store and got sms txt to let me know they were in store and ordered one on line myself and got an email to let me know it was in store. It would have been easier... See more
Very disappointed. Ordered for next day delivery and it didnt arrive. Called to cancel as we werent going to be available to receive the package as it wasnt delivered as stated. They refunded me... See more
Company replied
The simplicity of browsing on line , the clearance is such good value for money from homeware to clothing for all . The ease of returns where the machine is quick or staff are on hand to assist. I... See more
Company details
- Clothing Store
- Children's Clothing Store
- Cosmetics Store
- Fashion Accessories Store
- Furniture Store
- Sportswear Store
Written by the company
Next.co.uk - Shop online for the latest fashion for women, men, children and homeware. Next day delivery and free returns.
Contact info
Next Head Office, Desford Road, LE19 4AT, Leicester, United Kingdom
- 0333 777 8000
- customer_team@next.co.uk
- www.next.co.uk
4.3
Excellent
282K reviews
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Quick delivery
24 April 2026
Very good quality
Bought some tables, more expensive than others but it is very good quality. Delivery was great packaged well, and kept informed all the way.
1 April 2026
Unprompted review
Ordered on the Friday and collected the…
Ordered on the Friday and collected the next day .
The staff member I collected from was very polite
24 April 2026
EASY ORDERING
EASY ORDERING, GREAT DELIVERY, QUALITY GOODS.
WEBSITE WAS EASY TO USE AND DELIVERY WAS ON TIME AS PROMISED. WELL DONE GUYS.
24 April 2026
Quick delivery and easy to collect from…
Quick delivery and easy to collect from the Next Hub.
24 April 2026
Excellent
Excellent , my parcels have always been delivered on time always informed by email or text message . My parcels have aways been delivered in good condition . I have never had a problem with anything would recommend to anyone that Next is a great way to shop
24 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Stripe placement unflattering
Stripe placement unflattering. Delivery charge plus cost of return puts me off making any other orders.
24 April 2026
Reply from Next
Hi Shelley,
I’m really sorry to hear that you're not happy about the delivery & return charges. We would really like to put things right for you. We’ve emailed you for some more details so we can contact you to discuss this matter further. We look forward to speaking to you
soon.
Fast customer service
I purchased some bedding items from Next.sa, good quality-price ratio. Faster delivery than expected and excellent customer service.
One of the items was not delivered but I was surprised how promptly my e-mail was answered. The team was very efficient and I received a reinbursment for the missing item after providing the info they required. That gave me alot of confidence in their services so I would defenetly order online again.
Many thanks for their professionalism.
17 April 2026
Unprompted review
Bath towel
Easy to order got delivery to my local store actually came before my requested date!
23 April 2026
I hardly waited for my parcel quick and…
I hardly waited for my parcel quick and great service inside the shop
24 April 2026
Really pleased with my purchase of…
Really pleased with my purchase of trousers they look good and are very comfortable, length wise they are perfect. Price was right and fast delivery
24 April 2026
Always fantastic service
Always fantastic service. Clothes are lovely and furniture is fab! Never takes too long for items to come back into stock!
24 December 2025
Always a great experience!
24 April 2026
Order was on time every thing I ordered…
Order was on time every thing I ordered was delivered but some of articles were not suitable for me but kept what fit me and I would give 5⭐️
24 April 2026
Quick polite staff and service
24 April 2026
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