NewsTeam Group Reviews 7,498

My father who is 93 gets his Telegraph delivered by the group. They are very punctual and his paper is almost always there before he gets up. There are rare delivery issues and if the paper is late I... See more

We used to have our morning paper delivered by our local newsagents. It was completely hit or miss as to whether we got the paper. Excuses generally revolved around children not turning up for their... See more

I just phoned about an undelivered newspaper, and very quickly got to speak to Joseph, a gentleman of Greek origin. What a lovely chap! He was so courteous and light hearted (he made me laugh which... See more

Excellent service for my elderly Mum since Newsteam took on deliveries late 2025. I contacted the team this week as we'd had some issues being chased by our previous provider, plus a delivery issue on... See more

This group delivers my 80+ year old parents news papers (but not as regularly as we had hoped). Delivery times go from 4am to 5pm (if they choose to deliver). DO NOT USE COUPONS they have advised they... See more

I rang to discuss a credit for non delivery of my newspaper. That got sorted quickly. The operator Richard Lopez then informed me about further products I could sample. Whilst he was checking through... See more

NewsTeam delivers the Sunday times to my home each week, and the service is excellent. Unfortunately the Post Office does not appear to work to the same high standards, and recently failed to deliv... See more

I recently contacted the News Group team with a query and was assisted by Richard Lopez. He was extremely helpful, knowledgeable and took the time to clearly explain everything to me. Richard’s un... See more

Four non-deliveries within two months. As far as I can tell we were not financially reimbursed for the cost of the papers nor the non-delivery. Delivery: often late, sometimes not until late mornin... See more

I had phone conversation with Lilla Vilmek this morning. Lilla was just so helpful and compassionate in dealing with my billing concerns. All was successfully sorted together with an enjoyable perso... See more

Do not go near this company, I have reached the end of my tether with them. Time after time my newspaper is delivered late, or less often, like today, does not appear at all. I have received promise a... See more

Excellent service. I discovered News Team after my 88yr old dad suffered a fall whilst walking a mile to his local Newsagent to pick up his paper. They do not offer a delivery service. I googled, fou... See more

If I could give no stars I would. This company didn't deliver papers for 6 days. Asked for vouchers and said we would be refunded with credit to our bank account. That was several weeks ago. Since the... See more

Newsteam have become a very reliable supplier of our newspapers, arriving very early every morning. There were one or two problems early on, but these are long gone now. We are not an easy property to... See more

I find the service from NewsTeam excellent. My newspapers arrive every day before 6.30am( I don’t know precisely when) and are placed neatly folded exactly where I want them. I cannot remember the las... See more

Disappointed by sadly yet another late delivery I was pleased to have my phone call answered by ZOE WOOD She proved to be a shining example of how even an irritated customer can come away feeling li... See more

Absolutely terrible service from News team No papers delivered week after week . Told they have photographs of my postbox where paper is delivered however I have CCTV to show no callers . Then to... See more

Awful company. Nothing but trouble since they took over from the previously excellent Garners and their helpful, caring and effective team. NewsTeam Group are the exact opposite and always have an exc... See more

I sent an email to NewsTeam this morning requesting an adjustment to my account after non delivery of my paper the previous day. Less than one minute later I received a phone call from Joseph, who apo... See more

The reliability of deliveries is top class and so dependable. Every morning our newspaper is there by the time offered. And the billing is clear What you would expect and hope for I know, but i... See more

Before I joined News Team Group my local delivery frequently failed to arrive because the person delivering was sick or on holiday, sometimes for weeks at a time. My newsagent eventually cancelled al... See more

My delivery chap is great and turns out all weathers. big problem is that whoever deals with emails clearly is unable to read and has got my holiday dates completely wrong, and at considerable cos... See more

I contacted newsteam as we had not received our usual delivery.The first person I spoke to was not very helpful and obviously reading from a script,I ended the call feeling fobbed off and not valued a... See more

Spoke to Jane Moss to change some personal detail and amswer questions about the billing process. Jane was extremely thorough and was able to sort out all my queries on the one call. She offered a ver... See more

The wrong paper was delivered, contacted them and spoke with Richard Lopez, who responded to the issue and also made us aware of other products available for delivery. Was very knowledgeable and quick... See more

We had a very variable and unreliable service from our local newsagents, but since the work was taken on by Newsteam, we have never missed a delivery, and the paper always arrives early (nearly always... See more

My daily paper was not delivered today. On contacting the company, their agent, Claudine, searched for the problem, and then re-ordered the paper for a later delivery today. She was pleasant and effic... See more

Spoke to Anna’s on the telephone today about setting up a new account for newspaper deliveries. She was extremely helpful and answered all my questions and also set me up to access the website to make... See more

Just spoke to Richard Lopez regarding a wrong paper being delivered. Not only did he sort that out he also told me about free samples available! Obviously I'm always happy to get free samples so thank... See more

Initially a slightly rocky start - missed deliveries etc. but over the last few months a great improvement. Petar who delivered our papers is both timely, consistent and reliable. You're heading fot f... See more

This is a great company delivering my morning papers, also I phoned today and spoke to Claudine who was very helpful clearly spoken and very proficient Thank you Newsteam for all your service

Our paper has been delivered EVERY morning all through the winter without fail . We have no complaints at all. If you ring the head office with any queries the staff are always informative and helpful... See more

Our newspaper delivery service was taken over by the NewsTeam Group two months ago. The switch to NewsTeam was hassle free and the service has been excellent with deliveries reliably arriving before 8... See more

We’ve been with NewsTeam since late October. The first 2/3 weeks deliveries were excellent but the driver was changed and the next 3/4 weeks were disastrous with regular late deliveries - one at 12... See more

Daniel Chay was very helpful. Some inserts of our paper were missing and he arranged re-delivery today. First time this happens, but they are very good and their service excellent.

I phoned today and was virtually told it was my fault if my Telegraph vouchers had been mislaid in the Newsteam Office. I was left feeling very upset and confused about it all. My other vouchers were... See more

Lila Vilmek was very friendly and helpful in sorting out our delivery problem. The only negative issue was having to wait for longer than 10 minutes to be put through to the right department.

Vincenzo & Joseph @ Newsteam. Having spoken to and been dealt with by a few people at Newsteam without satisfaction, is the reason I have to write this praise review for both Vincenzo and Joseph.... See more

Non delivery, yet again..!!!! Delivery charges have gone up 3 times in as many months, without prior notice and the delivery standard has gone down.. Our regular chap is brilliant, however if he... See more

Although we were forced into using this service when our newsagent closed things have gone well. The service is somewhat overpriced and the also failed to inform you when delivery costs increase.

I phoned Newsteam to report the lack of a newspaper on my return from a short break and found the representative to be extremely helpful. He apologised politely and investigated for me. In the meant... See more

I have spoken to this Company twice now regarding my Mother’s Deliveries / Bills and unfortunately, the Gentleman who I spoke to was very rude indeed. I believe he was French and his attitude towards... See more

I have just spoken to Joseph to set up an account with Newsteam. I found his attitude to be very professional and courteous; he was very helpful and supplied me with the information I required. All... See more

I had an enquiry with Daily Mail vouchers and my questions were adequately handled by Jane Moss and the matter resolved to my satisfaction. I would also like to acknowledge the excellent delivery ser... See more

When News Team took over delivery of our papers the service was poor; late and missed deliveries. This has improved a lot but still occasions late deliveries. Service from the office is still very po... See more

Newsteam ignores complaints. For two years I have had numerous delivery problems, which I have reported dozens of times to Newsteam. The only way to get a response is to comment on Trustpilot. Th... See more

Papers delivered as requested and on time. Only complaint I have is that sometimes papers are not pushed fully through letter box and this creates very cold draughts in expensively heated hallway.

Reliable deliveries on the days that the newspapers are ordered. Sometimes, the delivery is later than I would like but I know that there are major roadworks to contend with in the area at the moment... See more

I had a query on my account re a wrong delivery and Richard Lopez in the accounts team was very helpful in fixing it for me. He was able to deal with 2 other admin issues for me.

I contacted NewsTeam by telephone today to resolve a query on my account (23Feb2026). I was impressed by the knowledge and patience of the contact (Jane Moss) as the query was quite complicated and i... See more