Newport Caravans Ltd Reviews 

92
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

We personally cannot fault Newport Caravans - we are relatively new to caravaning (4 months) and bought our first one from here. No pushy salesmen and no pressure to buy - which is just how it should... See more

Rated 1 out of 5 stars

Wasted a month trying to confirm order and book fitting date for VB 4c full air suspension. Initial response seemed good but no response to multiple phone calls and email reminders to get order confir... See more

Rated 5 out of 5 stars

Top-tier experience at Newport Caravans. We are thrilled with our new purchase, but even more impressed by the service provided by Ben. From the moment we arrived, he made us feel valued and took the... See more

Rated 5 out of 5 stars

Absolutely fantastic. After buing a second hand tourer last week we believe we should express our thanks to all the staff members who helped us with our purchase. The van was immaculately prese... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Newport Caravans is Wales' largest dealer of new Swift and Bessacarr motorhomes and new Swift, Sprite, Elddis and Buccaneer Caravans. We have a large stock of used caravans and used motorhomes. We are a one stop shop for Service, bodyshop repairs, acce...


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4.0

Great

TrustScore 4 out of 5

92 reviews

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4.0

All reviews

(92)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent stock, deals and Rhodri

When considering buying a motorhome last September we trawled all the dealers in the south west but Newport Caravans & Motorhomes were outstanding in terms of stock, facilities and Rhodri gave us a great deal. I can't recommend them highly enough and the accessory shop and cafe are an added bonus. No pressure sales and quite happy to allow a good look around the vans.

31 March 2021
Unprompted review
Rated 5 out of 5 stars

We bought our first ever caravan from…

We bought our first ever caravan from here and will not buy from anywhere else again. Scotty is amazing, just left us to it, no pressure what so ever which was a massive plus for us. Due to the dreaded Covid we could not collect our van as scheduled, but they delivered FOC. Scotty provided us with a very helpful video on how to set everything up and how to use the motor mover, which the delivery driver also went through. Overall amazing customer service and Scotty sure knows his stuff, thank you all.

3 October 2020
Unprompted review
Rated 5 out of 5 stars

Can’t rate them highly enough

I have had several motorhomes from Newport Caravan and have all my servicing and warranty work with them.
All staff are fabulous. They are very friendly and so willing to help. In fact when I had a problem with my motorhome sunroof closing one of the engineers called me while he was driving home and talked me through how to rectify it.
Went above and beyond if you ask me.
Couldn’t rate them highly enough

25 June 2020
Unprompted review
Rated 5 out of 5 stars

I have been impressed by the customer…

I have been impressed by the customer service at Newport Caravans in the two years since We bought our motorhome. Staff are unfailingly helpful and issues arising with the motorhome, including warranty issues, have been handled quickly and efficiently.
I have recommended Newport Caravans to a number of friends and acquaintances.

5 March 2020
Unprompted review
Rated 5 out of 5 stars

New Caravan with the best Deal ever

We have recently collected our new caravan from Newport caravans and are delighted with it,we have dealt with them for years and wouldn’t go anywhere else they make us feel like one of the family they are all so friendly and you’ll always get the Best Deal ever,we will constantly recommend them to everyone.

5 March 2020
Unprompted review
Rated 3 out of 5 stars

Quick service, but returned untidy.

Quick service, however, caravan was left untidy.
We had left our chair cushions in the shower. These got wet during the water test.
The carpets where left on top of the bed.
Would have preferred a longer wait with a better finish.

28 February 2020
Unprompted review
Rated 5 out of 5 stars

Best service

We always have honest, impartial and friendly advice and professional service at truly competitive prices. What more would you want?

28 February 2020
Unprompted review
Rated 1 out of 5 stars

buying this camper at £20,000 was the…

buying this camper at £20,000 was the worst deal I have ever done! it had a damaged skylight, paint peeling off the roof of the Fiat body neither was visable from the ground or the office window and your company refused to rectify. Had my wife and I been able to view this damage we would never have bought it Shame on you.

27 February 2020
Unprompted review
Newport Caravans Ltd logo

Reply from Newport Caravans Ltd

Dear Chun Mei,
We're really sorry to hear about this, if you could get in touch with our sales team on 01633 843066 and ask for Rob, he will be able to chat to you about your poor experience. We try our utmost to ensure that every customer has a positive experience, so would really like the chance to be able to speak to you.
Kind regards
NC&M

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