Newbridge Silverware Reviews 23,763

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful craftsmanship, high quality, and unique designs, especially highlighting the Christmas decorations and jewelry. Many appreciate the excellent service, noting the quick and efficient delivery, and the careful, stylish packaging that makes items perfect for gifting. People frequently mention the ease of ordering and the overall positive experience with their purchases. However, some customers also noted issues with delivery partners, leading to unexpected delays or orders not reaching their destination. A few people were dissatisfied with the quality of certain items, describing defects, unpleasant odors, or items not meeting their expectations in terms of size or appearance. There were also isolated instances of incorrect deliveries or discrepancies in received orders.

What people talk about most

Product

Reviewers mention positive feedback about products, highlighting their quality, beauty, and unique designs.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting speedy and prompt delivery... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the superb workmanship, excellent... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and... See more

Service

Users describe positive interactions with service. Many customers praise the excellent and efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

My purchase arrived promptly & packaged beautifully ready to GIVE.... I was very impressed with this gorgeous small silver gift. Personally engraved with name & DOB for our Granddaughter's 18th Birth... See more

Rated 5 out of 5 stars

My purchases were a gift for one of my best friend's birthday (today) and she was delighted with both items. Newbridge Silverware provide excellent service, speedy delivery. ease of payment, and a won... See more

Rated 5 out of 5 stars

Beautiful products sent in stylish packaging, great for a special gift each, for my loved ones. Precious treasures they can keep & bring out each year at Christmas. My Mum received one each year from... See more

Rated 5 out of 5 stars

Have ordered many times from Newbridge. I have bought various items such as Christmas tree decorations, jewellery and a clock. I have always been delighted with my purchases. Great service and beautif... See more

Rated 5 out of 5 stars

These Christmas decorations are unique. I have not found these items anywhere else. Beautifully crafted and so detailed. Very quick delivery and packed well. We like to get family members a new tree... See more

Rated 5 out of 5 stars

I've been buying Newbridge for years whether at retail level or most recently, online. I love that I can take time to look online & decide what to purchase in the comfort of my own home. The service i... See more

Rated 5 out of 5 stars

Every year I treat myself to a new Newbridge Silver Christmas decoration and this year totals my 50th piece...people give them ro me as Christmas and birthday gifts. I bought the Aurora Borealis Snow... See more

Rated 5 out of 5 stars

Beautifully detailed and crafted silver Christmas tree decorations. Gifts for each member of my family and the trees in their homes.They all admired them. Bought more items in the New Year sale for C... See more

Rated 5 out of 5 stars

Having been buying from Newbridge for many years now they are an absolute pleasure to buy from. The quality is amazing and the service first class. Their Christmas decorations are second to none so de... See more

Rated 5 out of 5 stars

The Christmas tree decorations are beautiful , presented in lovely boxes or packages. Delivery is quick at reasonable cost. The sale is great on these items too. Admired by many when seen on the tr... See more

Rated 5 out of 5 stars

Ordered a jewellery box as a keepsake for my new granddaughter. Ordering was easy and straightforward online. Added bonus of being able to personalise the box with her name. Order arrived within a... See more

Rated 5 out of 5 stars

Swift delivery, lovely products. Intricate scenarios as hanging decorations in silver, gold and enamel. I’ve been buying these as gifts for over a year both direct from the company and from a local sh... See more

Rated 5 out of 5 stars

Whilst visiting your shop I had bought a necklace/pendant Imagine my surprise when online on your website up popped the matching bracelet It was a sign lol I just had to order which was straightfo... See more

Rated 5 out of 5 stars

Received order in good condition and delivered in a few days. I beleive Newbridge has excellent high quality products in there silverware and stainless steel cultrey sets. Great for presents. The si... See more

Rated 5 out of 5 stars

Beautiful gifts at reasonable price! Lovely package and presentation!Sterling silver can get very black and dirty so I like the way Newbridge Silverware Keeps its colour.

Rated 1 out of 5 stars

Awful customer service service. Had emails to inform me that my order was cancelled Followed by several phone calls to customer service about my order. Eventually the order arrived unexpectedly.... See more

Rated 2 out of 5 stars

I have nothing wrong with Newbridge silverware but you need to seriously reconsider your delivery partner. I am still waiting to receive my order. An Post have had it in their possession since 24th Ja... See more

Rated 1 out of 5 stars

I returned a decanter because it had a defect. The company refunded the purchase price but refused to refund the shipping costs. Since the defect was not my fault, I felt the shipping should also ha... See more

Rated 4 out of 5 stars

The products I ordered are fantastic as you would expect from Newbridge. The ‘free’ gift however will never be worn, awful ring. I was a little put out that the 15% off didn’t apply to Irish purchas... See more

Rated 5 out of 5 stars

When I received my delivery from Newbridge Silverware it was packed very carefully. The bracelet I ordered was in a lovely box,when I opened it I couldn't really believe how beautiful the bracelet wa... See more

Rated 5 out of 5 stars

Bought 2 items for friends in Scotland, I was very pleased with timely manner in which the parcel was delivered and packaging was super no fear of items been damaged. Easy t use ordering on line, than... See more

Rated 5 out of 5 stars

The beautiful Christmas tree decorations are a must purchase each year and so much better for my finances when they are in the sale.!! For years Newbridge has gone from strength to strength and make... See more

Rated 5 out of 5 stars

I was really impressed how easy it was to navigate around the website … even more impressed how quickly my order arrived via AnPost .. much improved in the last time I used the service 10/10

Rated 5 out of 5 stars

What a beautiful Christmas decoration I ordered, words fail me! The colours and workmanship that has gone into the making of this, is superb, thank you again, I would certainly recommend this compan... See more

Rated 5 out of 5 stars

I have purchased rather a lot of items in their recent sale. All of them have arrived well packed with a fast delivery time. On inspection every one is of a high standard and care taken is just out of... See more

Rated 5 out of 5 stars

We chose the Nova stainless steel cutlery set for everyday use, great quality and price. Each piece was individually wrapped and presented in a blue gift box, exceptional presentation and we are de... See more

Rated 5 out of 5 stars

Initially i did not receive my order. Sent an email, received prompt reply and had my order in couple of days. Any place can maje mistakes but if handled like this one the customer will b very pleases... See more

Rated 1 out of 5 stars

Cutlery becomes black after going through a wash cycle in a dishwasher, would not recommend it. Unless you want to polish it every time. Its not worth a hassle. I wish someone told me that i would ha... See more

Rated 5 out of 5 stars

Absolutely gorgeous items, great quality and beautifully presented. Delivery was great. I can’t wait to see my mums face when she receives her necklace. I know she will love it.

Rated 5 out of 5 stars

HI I would love to leave you a review, but I still have not received my order that I sent and payed for on the 31st of December 2025 and it is now the 18th of January 2026. Well my order was deliver... See more

Rated 5 out of 5 stars

I purchase my Xmas tree decorations every year for family and purchase items for any special occasions through the year. Service and ease of access on the website is great, any problems are quickly de... See more

Rated 5 out of 5 stars

I have a couple of special Christmas ornament keepsakes from Newbridge that have been a part of our traditional displays for many years. I bought these new pieces to recognise the addition of grandchi... See more

Rated 5 out of 5 stars

Everything went promptly it was easy to order & arrived within 48hours from the time i ordered the necklace. It was well packed & looks beautiful. My wife loves it & my daugher is jealous of it. We ar... See more

Rated 5 out of 5 stars

Great Christmas Tree decorations. I usually buy these as presents for friends. They are always happy with them and look forward to receiving them each year.

Rated 5 out of 5 stars

I am a passionate collector of Newbridge Silverware Christmas ornaments, and their latest pieces are, as always, absolutely beautiful. The quality and craftsmanship never fail to bring a special... See more

Rated 5 out of 5 stars

This was a beautiful little piece of jewellery at a very reasonable price. It was easy to use the web site to order. The pin was well packed and arrived very promptly. I was kept well informed... See more

Rated 5 out of 5 stars

I got two Beautiful Pieces of the Amy Hubernan Collection from Newbridge Silverware and I am absolutely delighted with my purchases. I would highly recommend and I will be ordering more in the fut... See more

Rated 1 out of 5 stars

Overall, I was very disappointed. I was acting on behalf of an elderly friend who does not have online banking. We/I tried to purchase 24 silver plated celtic cutlery at the beginning of February. T... See more

Rated 5 out of 5 stars

Bought some gifts for people. The Quality of the gifts are absolutely fantastic. I know that the recipients will love each item. Delivery was excellent too. All well packaged and communication on del... See more

Rated 5 out of 5 stars

The choice of Silver Christmas decorations is vast and introducing new ones each year is so exciting. I collect a couple of new ones each year but decided to get 4 of the ones that photos can be ins... See more

Rated 5 out of 5 stars

Easy to use web-site. Beautiful products. Speedy delivery and kept up-to-date from time of placing order to receipt of same.

Rated 1 out of 5 stars

As a long-time customer of Newbridge Silverware, I was very disappointed with the quality of the Glass Jug with Leaf handle I ordered online on 1st March 2026 and was delivered today 3rd March... See more

Rated 3 out of 5 stars

I was disappointed with the small amount of items available in the annual sale. Very little to choose from. I logged in looking forward to spending some money but struggled to find anything to my tast... See more

Rated 5 out of 5 stars

I Buy a lot of Newbridge and must say I’m never disappointed love the colour of the boxes and My orders don’t take long to arrive

Rated 5 out of 5 stars

I have made many purchases from Newbridge Silverware and as always the quality of goods is outstanding. Delivery is fast and communication is great. Fabulous company to buy from.

Rated 5 out of 5 stars

I Have ordered a lot of Newbridge Presents for Christmas Birthdays and Thank You presents My friends loved everyone I chose great Selection now to start the 2026 Birthdays 🙋🏼

Rated 5 out of 5 stars

Lovely products & good value. Since my 1st one many years ago I’m building up a lovely Christmas including there yearly collection

Rated 5 out of 5 stars

They have lovely items. I love them all especially the Christmas tree decorations. I love that there are new designs every year. Such lovely items for gifting for all ages and all occasions.

Rated 5 out of 5 stars

The broach was exactly like as advertised its beautiful ,I have got many compliments, WhenI have worn it.

Rated 1 out of 5 stars

Firstly I want to say I've been a long time customer of Newbridge Silverware, when I lived in Ireland I bought from a store in Cork who were stockists for them and now I'm living in the UK I order di... See more

Rated 1 out of 5 stars

Ordered 11th December, it was a Christmas present. Contacted them 3 times, no response, in the end Asked my bank for a refund.


Company details

  1. Jewelry Store
  2. Gift Shop
  3. Home Goods Store

Written by the company

Official Newbridge Silverware. Designer and producer of jewellery, homeware and giftware products and it is this unique history of craftsmanship and experience, combined with a contemporary and fresh attitude to design, that puts Newbridge Silverware on the cutting edge of modern living.

Delivery Information

Written by the company

Details
We currently ship to more than 50 countries, with more being added regularly. Please visit our delivery/shipping page for more information.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Newbridge Silverware do exactly what they say they do!

Purchased a photo frame online as an engagement gift. Regular email updates from the time of order, through dispatch to delivery were reassuring (I'm cautious of online shopping!! )The carefully packaged frame arrived safely within a couple of days via An Post. The recipient is thrilled with it! Thank you Newbridge Silverware!

11 March 2026
Rated 5 out of 5 stars

The process from ordering to delivery…

The process from ordering to delivery was straightforward, clear and efficient. The recipient (not me) was delighted with her gift. It would be brilliant if it were possible for me to include a note telling her who sent the gift, and send my good wishes.

11 March 2026
Rated 5 out of 5 stars

Xmas tree decorations - perfect

Bought a silver Christmas tree decoration with an engraving. I've bought quite a few of these before and I love them - always packaged very well & carefully, engraving is neat, decorations are perfect condition & so pretty! Great as gifts, baby presents etx

11 March 2026
Rated 5 out of 5 stars

We had our purchases sent to New…

We had our purchases sent to New Zealand. The lovely team at Newbridge were excellent to deal with, from ordering on site to having our parcel arrive to our home in quick time. Highly recommend to all and we will be purchasing again xx

10 March 2026
Rated 4 out of 5 stars

Genuine sale

Beautiful products at a really good price during sale. My only concern is that the parcel took a week and a half to be delivered and I had to contact Newbridge to inquire about order and then it arrived promptly.

10 March 2026
Rated 5 out of 5 stars

Happy customer

My order could not be filled and I got a phone call from customer service to offer an alternative rather than an impersonal email which I appreciated. Excellent service

10 March 2026

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