Never Fully Dressed Reviews 

19,948
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and high-quality clothing, noting the beautiful designs, vibrant colors, and inclusive sizing that make them feel special. Many appreciate the excellent customer service, describing staff as friendly, helpful, and efficient in their support. The delivery service is also frequently highlighted for being super quick and arriving with beautifully packaged items. However, some customers also noted issues with customer service responsiveness, reporting delays in replies or concerns being ignored. Additionally, a few other people felt that certain items did not suit them or had sizing discrepancies, leading to returns.

What people talk about most

Product

Customers had positive experiences with product, often praising the spectacular, unique, and high-quality... See more

Quality

Customers consistently note positive experiences with quality, praising the spectacular, unique, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Order

Users describe ambiguous interactions with order, with many customers expressing frustration over lost or... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more

Company replied

Rated 4 out of 5 stars

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more

Company replied

Rated 4 out of 5 stars

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more

Company replied

Rated 5 out of 5 stars

I only recently discovered this brand when I was shopping on a trip to Cambridge. I bought an outfit in the boutique I visited. I have since discovered the NFD website. The first dress purchased onli... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(19,948)

1,476 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

No customer service

The clothes are lovely however trying to get into contact with customer service is an absolute joke. Never answer the
Phone, never reply through WhatsApp it’s shocking takes ages to get a reply back via email that’s if you’re lucky to get a reply back. It’s okay having a business selling nice clothes but you need customer service to be good as well otherwise you lose custom. Looking at other reviews it looks like others are having the same issues with customer service. Sort it out!

30 May 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Bonnie, we appreciate your feedback, sorry to hear this. I can see that the team have come back one email confirming your refund, I hope this resolves your concern ♡

Rated 5 out of 5 stars

Excellent service

Excellent service, love the colouful designs and clothing , my favourite go to designer now

21 May 2026
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Reply from Never Fully Dressed

Yes Sue, we love to hear this ♡ Enjoy wearing your new NFD

Rated 1 out of 5 stars

Ordered two dresses about three weeks…

Ordered two dresses about three weeks ago and still waiting on a refund worst service ever!!!!!!

21 May 2026
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Reply from Never Fully Dressed

Hi Claire, thank you for your feedback, sorry to hear this. I can see your refund was issued on the 4th June. Hopefully this resolves your concern ♡

Rated 3 out of 5 stars

The items were lovely but the dress I…

The items were lovely but the dress I first received had stains on it. I had to pay to return the dress to get an exchange. Then it arrived too late and returning again, I had to pay a fee. That’s £3.99 twice over in fees when the original exchange was due to company reasons - items sent out with stains.

21 May 2026
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Reply from Never Fully Dressed

Hi Darcy, sorry to hear this. I can see the team confirmed via email that the return fee was not deducted from your full refund. Hope this resolves your concern ♡

Rated 4 out of 5 stars

Beautiful products with a reasonable price

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the refund.

21 May 2026
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Reply from Never Fully Dressed

This is great to hear, thank you for taking the time to write a review ♡ I have passed this onto the team

Rated 5 out of 5 stars

So stylish and chic and whimsical

So stylish and chic and whimsical! And so versatile for everyday or events. The quality is high and the size guide gives the right fit even for us curvy girls. I’ve already placed another order.

21 May 2026
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Reply from Never Fully Dressed

LOVE THIS, thank you Holly ♡ Enjoy your new NFD, some great choices

Rated 5 out of 5 stars

I love this brand so much they have…

I love this brand so much they have such unique items. I always get complimented on my clothes. The customer care is really good and if you want a different size it is actually really easy to organise. Deliveries is always super quick in my opinion. I’ve often got delivery a day or two later.

21 May 2026
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Reply from Never Fully Dressed

So great to hear Aine, we love this ♡ Enjoy wearing NFD AND those compliments ♡

Rated 5 out of 5 stars

Quick delivery

Quick delivery, beautiful dress!

21 May 2026
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Reply from Never Fully Dressed

Such a gorgeous dress, one of our faves! Enjoy wearing NFD ♡

Rated 5 out of 5 stars

I love the designs

I love the designs, the fabulous prints, the size inclusivity and the customer service team who answer promptly and clearly. Looking forward to shopping for more great finds

21 May 2026
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Reply from Never Fully Dressed

Thank you Dallia, this is so great to hear ♡ Enjoy wearing NFD

Rated 5 out of 5 stars

Beautiful dress bought for my niece…

Beautiful dress bought for my niece wedding, can’t wait to wear it. Fabulous service with the parcel arriving quickly

19 May 2026
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Reply from Never Fully Dressed

Tilly dresses are our faves, the best wedding guest dress ⭐ Have the best time in NFD

Rated 3 out of 5 stars

The sizing was out

The sizing was out. I am size 10 and the styles I ordered were very big

20 May 2026
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Reply from Never Fully Dressed

Thank you for your feedback Belinda. We do have a sizing quiz online to help with future purchases 🌟

Rated 5 out of 5 stars

Nice shirt

Nice shirt, lots of compliments

20 May 2026
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Reply from Never Fully Dressed

Keep the compliments coming we say 💙

Rated 5 out of 5 stars

I ordered a dress

I ordered a dress, and it was delivered fast and nicely packaged. Sadly it didnt suit me but it was so easy to return! I decided to exchange it for a different style dress. Return process was straight forward and the replacement dress was perfect. I love the colour the design and the service thank you

20 May 2026
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Reply from Never Fully Dressed

Love to hear this thank you Dawn 🩷 A gorgeous choice, compliments incoming 🩷

Rated 3 out of 5 stars

Not great clothing for the price

I find the quality of the stuff really not worth the value. It just doesn’t fit properly and the sizing is not very good.

22 December 2025
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Reply from Never Fully Dressed

Thank you for your feedback Louise, we are sorry to hear this. I have reviewed the product & will pass on to our design team 🩷

Rated 5 out of 5 stars

Such a comfortable dress

My order arrived quickly. I had ordered a dress for a wedding which I am wearing today. It is so comfortable. Love it. The colours are fab & I feel so good in it. Would recommend & will definitely buy from this site again.

20 May 2026
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Reply from Never Fully Dressed

And a gorgeous dress it is 🧡 thank you for a lovely review, we love to hear how great NFD makes you feel

Rated 5 out of 5 stars

All easy

All easy, very quick delivery. Everyone said I looked stunning in my dress. X

20 May 2026
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Reply from Never Fully Dressed

We are sure you looked amazing Alison 💚 Thank you for sharing

Rated 5 out of 5 stars

A great shopping experience

The clothes are beautifully cut, designed and finished. I'm so happy with the two dresses I ordered but it was the customer service that made the experience excellent.
Alice, Simay and Emily B couldn't have been more helpful when there was a self imposed issue with my order.
My only advice is if you see something you want in your size get it quick as things sell out fast!

5 June 2026
Unprompted review
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Reply from Never Fully Dressed

WOW we love this Louisa, thank you for sharing, the team will be so happy to hear 💚

Rated 1 out of 5 stars

Not happy

Not received items and not been refunded ! Did not access emails and see we’re waiting to be collected . Please can I have refund - tried to ring today and always engaged ! Not happy - sorry !

20 May 2026
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Reply from Never Fully Dressed

Hi Michelle, sorry to hear this. I can see the team have confirmed your refund via email, hope this resolves your concern 💗

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