As a company, we have relied on Netmatters for a number of years to support our business. All staff and technicians are knowledgeable and always do their best to assist. Elliott is a real credit to th... See more
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Netmatters hosted a very informative AI in the workplace session. Even though we have already begun our AI journey in the organisation we came away with some useful knowledge to help us understand th... See more
Company replied
I arrived at work at 6.50am got everything ready, I rang and spoke to a young lady, who was understanding and created this at 7.30am. Task ID: 2182286 Contact Name: Mark Chapman Task T... See more
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Well it’s been a series calls and emails but never really getting any where with there attitude of not being able to help to actually talk to a person that can help at least 7 calls never to g... See more
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Company details
Written by the company
Netmatters is an established Web Design, IT Support, and Digital Marketing agency based in Wymondham, Norfolk. Specialists in: * Development of websites & content management systems * Development of cloud-based business management information & workflow solutions * Strategic digital marketing including conversion optimisation, search marketing, email marketing & social media * IT support & infrastructure * Telecoms services
Contact info
11 Penfold Drive, NR18 0WZ, Norwich, United Kingdom
- 01603 515007
- sales@netmatters.com
- www.netmatters.co.uk
4.2
Great
54 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Exceptional Support from Elliott and the Netmatters Team
As a company, we have relied on Netmatters for a number of years to support our business. All staff and technicians are knowledgeable and always do their best to assist. Elliott is a real credit to the company and, whenever he has supported us, he has consistently gone above and beyond to resolve issues efficiently and prevent downtime.
17 March 2026
Unprompted review
Reply from Netmatters Ltd
Thank you for such a thoughtful review, we really appreciate your continued trust in our IT support over the years.
It’s great to hear the team have consistently supported you well and helped minimise disruption and downtime. I’ll be sure to pass your feedback on to Elliott, he’ll really appreciate the mention.
If there’s ever anything further we can do to support your IT systems or wider business, please don’t hesitate to reach out.
— The Netmatters Team
AI in the workplace seminar
Jim tailored the presentation to the businesses who were attending.
The follow up email with the presentation and useful links attached was a great help to use as reference to explore the subject further.
25 March 2026
Reply from Netmatters Ltd
Thank you for the kind feedback, we really appreciate you taking the time to leave a review.
It’s great to hear the session felt tailored to the businesses in the room, that’s something we always aim to get right.
I’m also pleased the follow-up materials have been useful as a reference while you continue to explore the subject.
If you’d like any further support as you develop things, we’re always here to help.
— The Netmatters Team
Netmatters hosted a very informative AI…
Netmatters hosted a very informative AI in the workplace session. Even though we have already begun our AI journey in the organisation we came away with some useful knowledge to help us understand the subject a little more. Jim provided a very engaging presentation for 90 minutes and kept everyone engaged. Would recommend attending one of these free events.
25 March 2026
Reply from Netmatters Ltd
Thank you for such a detailed review, we really appreciate you taking the time to share your experience.
It’s great to hear that even with your existing AI journey, you still came away with useful insights and a clearer understanding of how it can be applied in the workplace.
I’m glad you found the session engaging throughout as well, that’s always the aim with these events.
We’ll be running more sessions like this, so hopefully we’ll see you again at a future one.
— The Netmatters Team
Reply from Netmatters Ltd
Thank you for the great feedback, we really appreciate you taking the time to leave a review.
It’s great to hear the seminar gave you a clear and practical introduction to using AI in the workplace, especially as you’re just getting started.
If you’d like any further guidance as you explore this, we’re always here to help.
— The Netmatters Team
I completed the Scion Programme and to…
I completed the Scion Programme and to be honest it was awful. No attempt was made to manage aggressive trainees with mental health issues and the course transformed from job guarantees to "mock interviews". The mock interview itself consisted of two people who really didn't listen to a word and decided to have text chats with other staff members throughout. Don't waste your time with this company as they are not honest.
updated 19/11/25 The issue goes far beyond a poor mock interview or one disruptive trainee. The real problem was the pattern in how concerns were handled.
When problems came from the structure of the programme itself, responsibility was pushed back onto the trainee. After raising concerns about aggressive behaviour in sessions, I was told to stop attending; seemingly because the individual involved was being considered for a job. Nothing about the behaviour was addressed.
The mock interview followed the same pattern. After the job guarantee was quietly removed, it was presented as a genuine development opportunity, yet the interviewers were disengaged and did not respond meaningfully to anything said. When this was questioned, the response shifted into hypotheticals (“how do you know what we were doing?” and "how do you know we weren't going to offer you a job?") instead of having any relevance to what was actually happening or what was being said. This made it clear that the purpose was not constructive engagement but to create a scenario where the trainee and not the programme or it's manageability could be blamed.
Even the suggestion “you should have contacted HR...” fits the same dynamic. It presents the appearance of support whilst relying on hypothetical assumptions that another course of action would have yielded a different result. All of which shift responsibility onto the trainee ("if only you had done something different... etc etc).
My feedback reflects how the programme operated in reality, not how it is marketed.
31 October 2025
Unprompted review
Reply from Netmatters Ltd
Thank you for taking the time to share your feedback, and congratulations on completing your course! We’re incredibly proud of all our students who successfully finish their training and take the next step toward a career in tech.
We’re sorry to hear about your concerns and truly appreciate you bringing them to our attention. Please know that we take all feedback seriously and are committed to maintaining a supportive and inclusive learning environment for everyone. As our program is fully remote, we rely on student feedback, alongside our own student check-in’s to help us continue improving and ensuring a positive experience for all participants.
After reviewing our records, we were unable to find any report matching the details you’ve shared of other trainees. Please rest assured that, had such a concern been raised, it would have been handled promptly and with the utmost seriousness.
All mock interviews are conducted solely by our Senior Web Developer remotely, who supports students throughout the course. Notes will be taken on their PC, as part of student feedback and coaching. We work closely with the DWP for placements on the course, and we do interviews this way to ensure we provide a realistic interview process.
We’d really appreciate it if you could contact our HR department directly with more details about your experience. This will allow us to look into the matter thoroughly and ensure your concerns are properly addressed.
Thank you again for your feedback and for being part of our learning community.
Consistently Excellent Support from Netmatters
We’ve been working with Netmatters for a number of years on our website, SEO, and PPC, and they’ve been fantastic throughout — responsive, professional, and great to work with. Ollie and Courtney especially deserve a shout-out for their consistent support.
31 October 2025
Unprompted review
Reply from Netmatters Ltd
Thank you so much for your kind words and continued trust in our team! We’re thrilled to hear you’ve had such a positive experience with our website, SEO, and PPC services. Ollie and Courtney will be delighted to hear your feedback — they take great pride in supporting our clients. It’s been a pleasure working with you over the years, and we look forward to continuing our partnership and helping your business grow.
— The Netmatters Team
Well it’s been a series calls and…
Well it’s been a series calls and emails but never really getting any where with there attitude of not being able to help to actually talk to a person that can help
at least 7 calls never to get a response from the reverent person just a series of emails saying we called and left a voicemail but my iPhone
Hasn’t got a voicemail
I with seeing if this company would be open to help with my new platform with a very large budget and ongoing development and services
every just trying to engage with this company has been really hard work and not open to a client
I can’t see how I would ever engage with this company after there lack of communication and professionalism so really don’t understand how they have these reviews
If your looking for a development company to help you please look elsewhere
Thanks
29 October 2025
Unprompted review
Reply from Netmatters Ltd
Hi Lee,
Thank you for your feedback.
Having reviewed the communication history, we don’t feel this review accurately reflects the efforts made by our team to engage with you.
You submitted a contact form through our website at 12:18pm, and we called you at 2:40pm to discuss your project. The call didn’t connect, and as there was no voicemail service available, we followed up immediately by email at 2:44pm to request a call back.
You returned our call at 3:18pm, but our Software Business Development Manager was unavailable at that moment. They then called back at 4:11pm, but the number again didn’t connect.
After several further emails, we successfully spoke with you at 11:47am the next day, when you advised that you would be exploring other options.
Since then, we’ve had multiple conversations about your project and discussed your requirements in more detail.
We always aim to respond promptly and make every effort to connect with prospective clients by both phone and email. We’re sorry if this experience didn’t meet your expectations, and we’d be happy to discuss this further, please email marketing@netmatters.com if you’d like to talk.
Many thanks,
The Netmatters Team
really happy with our experience with…
really happy with our experience with Netmatters. Very knowledgeable, great staff and well priced. happy to recomend.
28 August 2025
Unprompted review
Reply from Netmatters Ltd
Thank you for your wonderful feedback! We’re so pleased to hear you’ve had such a positive experience with our team and found our services both knowledgeable and well priced. Your recommendation means a lot to us — we truly appreciate your support and look forward to continuing to work with you.
— The Netmatters Team
Trusted Partner
We first worked with Netmatters when they supported us with a server set up as part of a large transformation project. Having found them to be knowledgeable and easy to work with, also coming in under budget, we started to look at where else they could support. Netmatters are now a partner of choice and I have no hesitation in recommending them.
18 August 2025
Unprompted review
Reply from Netmatters Ltd
Thank you for taking the time to share your experience! We’re delighted to hear that our support during your transformation project led to a lasting partnership. It’s fantastic to know you’ve found our team knowledgeable, easy to work with, and cost-effective. We really value your trust in Netmatters and look forward to continuing to support your future projects.
— The Netmatters Team
Great service
We've used Netmatters for several years now and always had great service, especially from our main engineer Matt Chapman, knowledgeable, efficient and turns jobs round quickly with no fuss, couldn't ask for more!!
8 April 2025
Unprompted review
Reply from Netmatters Ltd
Thank you, Richard! We really appreciate your continued trust in Netmatters over the years. It’s fantastic to hear such positive feedback about Matt Chapman – he’s a real asset to our team. We’re glad to know his efficiency and no-fuss approach continue to support your business effectively.
Great experience with Liam Spence
Great experience with Liam Spence. Very helpful and understands our needs. Response time is always good. Pleasure to deal!
29 November 2024
Unprompted review
Reply from Netmatters Ltd
Thanks so much for the kind words, Paul. We’re really pleased to hear Liam has been so helpful and responsive – understanding your needs is always our top priority. We’ll be sure to pass your feedback on to him!
Forward thinking company giving excellent service
We have worked with Netmatters for several years and i really cant fault the service. They are always patient with those of us less technical people and are always at the end of the phone to sort any IT issues. Security is always a priority and we feel as a company that we are well protected.
23 September 2024
Unprompted review
Reply from Netmatters Ltd
Thank you for the wonderful review Donna! We are very happy to hear about your positive experience and we hope to continue providing this for you in the foreseeable future!
Impeccable service from start to finish
I have been working with Netmatters for a number of years, throughout this time they have provided me with a number of IT services for my family run business. Their staff offer a great deal of knowledge & have always been able to resolve any issues for me. In more recent months Netmatters have built a bespoke software package specific to my business needs & between us we continue to implement changes to this software as the business grows. I would highly recommend Netmatters to any potential new customer.
11 September 2024
Unprompted review
Reply from Netmatters Ltd
Thank you Will for the kind words. We are very glad to hear about your positive time so far with us! We have passed your message onto our team.
Tomas came in yesterday to fix router…
Tomas came in yesterday to fix router problems. Able to tell us what we may have done to help avoid for future. Tomas is always polite, helpful and can explain things in words we understand!
23 May 2024
Unprompted review
Reply from Netmatters Ltd
Hello Sarah,
Thank you for your positive review, we have passed on this feedback to Tomas and he was delighted to hear your message. We strive to be helpful and attentive in everything we do so I hope that we continue to exceed the expectations of you and your team in the coming years
Excellent Service
Having worked with Netmatters for a number of years we cannot fault their service. During this time they have responded to any queries or IT issues efficiently and professionally. The technicians that we have dealt with are all extremely knowledgeable and always go above and beyond to provide an effective solution.
20 May 2024
Unprompted review
Reply from Netmatters Ltd
Thank you for your feedback to our IT team. We have passed your comments on and hope that we continue to go above and beyond for you and your team in the coming years.
Bespoke Major Software Development - Ongoing 2 year project
Direct communication with developers as well as dedicated Project Manager has been a critical part of this project and a major contributor to the successful development, implementation and now the next phase.
Enjoy working with this very responsive team.
30 April 2024
Unprompted review
Reply from Netmatters Ltd
Hi Mike,
Thank you for your positive review. We are glad that you enjoy working with us and value your kind feedback to our software team. We hope you continue working with us in the next phase of this exciting project.
Many thanks.
IT Support
The support we get at Natures Menu is of great value to the business and greatly appreciated. The time spent above and beyond my expectations is applaudable. The Pod/Team I work with are communicative and responsive to my business needs and we all work well together, based on this I would recommend Netmatters to other businesses.
23 January 2024
Unprompted review
Reply from Netmatters Ltd
Thank you for your kind words! We're thrilled to hear that the support we provide to Natures Menu is greatly valued and appreciated. We take pride in going above and beyond for our clients, and we're glad to hear that our team's communication and responsiveness have been beneficial to your business. We look forward to continuing our successful collaboration with you.
Very helpful and supportive
Very helpful and supportive, a pleasure to work with.
30 October 2023
Unprompted review
Reply from Netmatters Ltd
Thank you for the review. We are pleased to hear that you are happy with our service. We look forward to continuing our work alongside Kerseys.
Great customer service from Harry & Cory
Can you pass on to Harry and Cory what a great job they are doing for me looking after my account?
I'm feeling a lot more positive with NM again and the 2 guys mentioned above are outstanding in the way they handle my tasks, communication and generally in their attitude to help and understand my requirements.
I have every confidence in them and I hope they will support me in the future.
22 September 2023
Unprompted review
Reply from Netmatters Ltd
Thank you Ian for your kind words, the feedback has been passed on to Harry and Cory. As we continue to work with you at Warren Services, we hope to continue to exceed expectations and see Warren Services thrive.
Netmatters - we thank you.
We have been with Netmatters since our business started in 2020, we chose Netmatters as soon as we had discussed with them about the ethos of our business and what we wanted to achieve within our business, and they just got it from day one. We can honestly say that without their help, wealth of knowledge and experience which is within all of the staff of Netmatters our business would not be where it is today. Working with Marcus, Jaz and Gary on our digital marketing, website, SEO and PPC is a dream come true and it feels like they have all become a part of our company. We would recommend anyone that is looking to either start, grow and diversify their business to sign up with Netmatters.
21 April 2023
Unprompted review
Reply from Netmatters Ltd
Thank you so much for taking the time to leave us a review. We are thrilled to hear you are happy with our service and we thoroughly enjoy working with you too!
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