Netflights Reviews 

8,313
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members who consistently go above and beyond to make travel planning completely smooth and stress-free. Consumers also note that finding affordable flight deals is exceptionally simple, with ticket prices often much cheaper than booking directly through airlines. Some reviewers were not happy with the customer service, mentioning frustratingly long waiting times and difficulties when trying to reach support or make booking changes. Others experienced unexpected technical issues during the online booking process or faced troublesome problems regarding their travel reservations and communications.

What people talk about most

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers praising the seamless... See more

Service

People report positive experiences with service, frequently praising quick online assistance, prompt email... See more

Price

Reviewers highlight positive aspects of price, noting that tickets are frequently much cheaper than booking... See more

Staff

Reviewers mention positive feedback about staff, noting that representatives are extremely helpful,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising individual representatives... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long wait for someone to answer my calls. Yesterday l needed help with a payment but you were closed for staff training. Eventually after 3 long waits and calls l got through. Despite l had paid for... See more

Rated 4 out of 5 stars

I’d like to express my gratitude to Caroline at Netflights. I’ve spoken to several agents before, but Caroline truly stood out. She was incredibly compassionate, understanding, and genuinely co... See more

Rated 4 out of 5 stars

Great price for flights much cheaper than going direct or via other companies. But, as with most 3rd party companies it can sometimes be difficult in knowing who to deal with if you want to check/up... See more

Rated 4 out of 5 stars

When Fal took over my booking, it was plain sailing. She was extremely pleasant and helpful. She was efficient and speedy in her responses and advised us well. I would definitely use the services o... See more


Company details

  1. Flights Search Site
  2. also in
  3. Car Rental Agency
  4. Holiday Accommodation Service
  5. Travel Agency

Information provided by various external sources

Fantastic offers on cheap flights, great hotel deals, holiday bargains and car rental offers worldwide to Europe, USA, Australia, New Zealand, Asia, Africa and the Middle East


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(8,313)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast, Friendly, Service

Our Sales Consultant, Fal, found us the best fare on our transatlantic air tickets, and sent us our e-tickets very quickly. Fast, friendly service.

3 December 2025
Rated 1 out of 5 stars

Be careful!

Be careful!
I am taking a 16hr journey alone and decided to treat myself and fly business. I filtered business only flights on the search and was shown when booking.
After purchasing I went onto the airline site to confirm the tickets it showed one of the legs is actually economy. Not flagged by netflights at all and I’ve clearly been charged for business round trip! When I contacted them thinking they’d clearly see it’s a mistake, they basically said there’s absolutely nothing they can do……every excuse provided.
I won’t be using them again because of this and want to share my experience to hopefully save this happening to someone else!

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Use another site

Information on the web site is misleading. Booked a Business class ticket, tried to select a seat as a solo traveller, to be told had to contact airline direct. For some unknown reason that no one will take responsibility for, control of the booking was taken by airline and Net Flights refused any help. They did admit it is something that should not have happened but they could do nothing to help. My contract was with them, not the airline, but that did not seem to matter to this company . The web site was misleading as there were additional charges for the seat, which Net Flights never made me aware of at time of booking. Terrible mis leading site, stay well away as they take the money and then you are on your own. Hard to contact them or find a number and customer service basically tell you it’s someone else’s fault!

18 November 2025
Rated 5 out of 5 stars

First time using Netflights

First time using Netflights. Very easy and cheaper to book flights with them. I searched various websites and came across Netflights and they didn’t disappoint me. Thank you.

2 December 2025

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