Very pleasant surprise beyond the shop. The room sets were amazing and we loved the kitchen designs and media walls. Well worth a visit and we will be returning very soon to peruse the wonderful inter... See more
Company replied
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See what reviewers are saying
I bought some Sofia napkins from Neptune a while ago, and have recently wished I also had the matching table runner, but it's no longer stocked ! I thought maybe if I ring Neptune outlet in Swindo... See more
We ordered the beautiful Harrington dining set just over five years ago and have loved it ever since. It still looks brand new and is incredibly comfortable. Recently I reached out to Neptune’s custom... See more
After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman a... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Outlet
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Frankland Road, SN5 8YG, Swindon, England, United Kingdom
- 01793 427 439
4.7
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Neptune Swindon. Nice store, excellent staff
We have been to the Neptune/Outlet store in Swindon at least 6 times and every time the staff are really courteous and polite.
We always have a coffee in the cafe because the products are so good.
We have two small dogs and when we were leaving I asked the (Scottish) gentleman working in the kitchen if I could empty the dogs water bowl in the sink.
He took the bowl, emptied it, washed it and dried it with a paper towel. So kind of him.
You get good staff with good training. I have no doubt Neptune's training is excellent.
We live in Oxfordshire, but we are hoping to move to Harrogate in Yorkshire.
I was delighted to see that Neptune have a store near York which isn't far.
Result 👍
2 January 2024
Unprompted review
Reply from Neptune - Outlet
Good Morning, Thank you for taking the time to leave us some lovely feedback. We are so glad that you enjoy visiting us in the outlet and also our café. We do have a Neptune Store in York. I am sure our store leader Michael and the team will look forward to welcoming you.
After ordering my 2 chairs I was…
After ordering my 2 chairs I was contacted by Neptune to give me a date of delivery. On the day I was contacted by the delivery team as to a time of delivery, when they arrived they were very professional and took all of the packaging off in the van and were very careful installing my chairs. Brilliant service throughout.
27 November 2023
Reply from Neptune - Outlet
Hello Janet,
Thank you for taking the time to leave a review for your recent purchase. We are so pleased that you've had such a positive experience throughout. We will ensure this feedback is passed onto our drivers. We hope that you have a very Merry christmas and we hope to see you instore or shopping online again soon.
Many Thanks
Jodie
Outlet and Showroom Leader
Reply from Neptune - Outlet
Hello Fiona, Thanks for the lovely review, its great to hear such wonderful feedback. We really appreciate you taking the time to give us this feedback. I'll ensure that this feedback is passed onto our team in the Outlet. We look forward to seeing you in store again soon.
We hope you have a very Merry Christmas.
Thank you
Jodie
Outlet & Showroom Leader
Five Star
Neptune is fantastic. The only issue is they use a sub-par delivery service.
5 December 2023
Reply from Neptune - Outlet
Hi, thank you for taking the time to leave your feedback - we are so happy to hear you are enjoying Neptune.
I'm sorry to hear you have faced issues with our delivery service, we would really appreciate more information on the issues you have faced so we can discuss this with the relevant teams and improve our service.
Drop me an email at Amy.Finch@Neptune.com if you have a moment and I will be able to take a close look into this.
Warmest regards, Amy F
Highly recommend - Swindon outlet store
Highly recommend. Staff incredibly helpful & a pleasure to deal with. Lovely shopping experience all round. Everything is such high quality, wish I could buy it all. Look forward to my next purchases. Thank you!
Jules
30 November 2023
Unprompted review
Reply from Neptune - Outlet
Thank you so much for taking the time to write a review, Jules. I am so pleased you enjoyed your visit and we look forward to welcoming you back soon. Best wishes, Laura.
W come weekly to the outlet just for…
W come weekly to the outlet just for the restaurant!
The room settings are so relaxing
9 November 2023
Reply from Neptune - Outlet
Thank you for your lovely review, we are so glad that you enjoy visiting the outlet, showroom and cafe. Hope to see you again soon. Jodie Burroughs, Outlet & Showroom Leader
Great customer service at Neptune Outlet
Called the Outlet to ask about a sofa displayed on the Outlet website. The member of staff arranged for us to view the item the next morning. We purchased the sofa. Thanks for such an efficient, friendly service. The whole experience was tremendous.
2 November 2023
Reply from Neptune - Outlet
Thank you for the lovely review. So glad the team were able to support with the viewing of the sofa. We look forward to seeing you in store again soon.
Very helpful & friendly staff.
2 October 2023
Reply from Neptune - Outlet
Thank you for your lovely review, pleased we were able to help you with your sample pots of paint. Many Thanks Jodie Burroughs | Outlet Store leader
I absolutely love this brand
I absolutely love this brand, but there isn’t a shop near us so I do relay on the websites. Twice found ordering ver easy, dispatch has been swift, delivery is excellent, as is the customer care on the occasional time I’ve needed to ask a question re size etc. I have not problem in recommending Neptune 5 star service from me ⭐️
26 September 2023
Unprompted review
Reply from Neptune - Outlet
Thank you so much for leaving us such a wonderful review, we are so pleased that you are very happy with our products and the service we are able to provide. That is such a shame that there isn't a store local to you. Hopefully this will change one day! Many Thanks Jodie Burroughs | Outlet and Showroom Leader.
I spoke with Karen on the phone this…
I spoke with Karen on the phone this morning she was very kind, patient and super helpful. What an asset to the team. Thanks again Karen x
26 September 2023
Unprompted review
Reply from Neptune - Outlet
Thank you for taking the time to leave a review and for your lovely feedback. I am glad that Karen was able to help you. Many Thanks Jodie Burroughs | Outlet and Showroom Store Leader
Reply from Neptune - Outlet
Thank you for your lovely review, we are glad you love the products as much as we do. Thank you. Jodie Burroughs | Outlet and Showroom Store Leader
The staff at the outlet were lovely and…
The staff at the outlet were lovely and very helpful.
19 June 2023
Unprompted review
Reply from Neptune - Outlet
Thank you so much for your review, Irene, it is always a pleasure to receive kind words and to be able to share these with the team. We look forward to welcoming you back soon and thank you again for taking the time to leave a review. Best wishes, Laura.
Excellent experience.
Great range of stock and we bought some mugs. Nice ladies behind the counter and all done speedily. Had a lovely coffee and cake and on our way after a quick zip round the amazing showrooms.
17 August 2023
Unprompted review
Reply from Neptune - Outlet
Thank you for leaving us such wonderful feedback, we are so glad you enjoyed visiting the outlet, showroom and our Provinist Cafe. We hope that you come and visit us again soon. Many Thanks Jodie | Outlet and Showroom Leader
I had a delivery today from Neptune…
I had a delivery today from Neptune Outlet and Paul & Jay were very friendly and took my 2 side tables and placed them where I asked.
I will definitely recommend your delivery service to my friends and family.
2 August 2023
Unprompted review
Reply from Neptune - Outlet
Thank you for your lovely feedback, we are glad that you had a wonderful delivery experience. Thank you Jodie, Outlet Store Leader
The whole experience was dealt with in…
The whole experience was dealt with in an understanding, professional way!
16 July 2023
Reply from Neptune - Outlet
Thank you for taking the time to leave us a review. So glad you enjoyed shopping with us! Hope to see you instore soon.
Jodie Charles
Neptune Outlet | Store Leader
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