Nelson Alexander Reviews 

6,297
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stres... See more

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Rated 5 out of 5 stars

"My communication with Olguimar (Olgi) Delgado who is our manager at Nelson Alexander Commercial has always been positive. Olgi has always been professional and friendly and if she doesn't have an... See more

Company replied

Rated 5 out of 5 stars

Charlie and Angus were absolutely fabulous to work with for the sale of our first apartment - the absolute dream team! Both Charlie and Angus are professional, trustworthy, knowledgeable, kind and r... See more

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Rated 5 out of 5 stars

I have had Hollie Reeves as my Rental Manager thru Nelson Alexander Niddrie Branch for a few years. I had found Hollie to be very well experienced in her line of work. Hollie ALWAYS acts upon my queri... See more

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Company details

  1. Real Estate Agency
  2. Real Estate Agents
  3. Real Estate Rental Agency

About Nelson Alexander

Written by the company

Committed To Service

Since 1971, Nelson Alexander has been delivering real estate services to homes across the north of Melbourne out of our multi office network and was awarded the REIA 2015 Large Residential Agency of the Year Award. Nelson Alexander is unlike many real estate businesses in Australia and this gives us our competitive edge and ensures we can continue to deliver exceptional levels of service and results to our clients.

Our Core Values

We believe that our high-quality service is driven by a commitment to being trustworthy, transparent, and always having a serious and genuine regard for "doing the right thing". Keeping our promises and acting with integrity are obligations we hold steadfast for our staff.

Our core values are based on unity and teamwork, and our unique structure allows us to work together to share ideas, knowledge and experience in order to deliver exceptional results.

Our connection with our local communities runs deep within our company’s culture, and we are proactive in delivering meaningful responses to the needs of worthwhile causes through the Nelson Alexander Charitable Foundation.

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4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(6,297)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Convenient and Easy Experience

I worked with Yvette and Shona for a recent property, both were incredibly responsive and easy to work with. I would suggest them to anyone looking for places in Melbourne.

9 August 2024
Unprompted review
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Reply from Nelson Alexander

Hi Cory,

Thank you for taking the time to leave a review.

We are thrilled to hear that your experience with Nelson Alexander and the team was a positive one. We will continue to strive for excellence in all that we do.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Monique from Nelson Alexander is amazing

I cannot recommend Monique Verga highly enough for anyone looking to sell their home. Monique recently sold my house off-market in 2 weeks, and the entire process was smooth and stress-free. Monique’s communication was excellent - keeping me informed every step of the way. She was always reliable, calm under pressure, and extremely professional. What impressed me most was Monique's ability to market my home effectively through her network to find a qualified buyer off-market. Thanks Monique!

8 August 2024
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Reply from Nelson Alexander

Hi Tim,

We are so happy to hear that you had a positive experience with Nelson Alexander.

We strive to provide excellent service to all our customers and it's pleasing to know we've succeeded in your case. Thank you for the feedback.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Outstanding Service from Paul – Highly Recommend!

We recently sold our townhouse in Brunswick with Paul's help, and the entire experience was incredibly positive. From the very beginning, Paul demonstrated exceptional professionalism, expertise, and dedication. His knowledge of the local market was evident, and he provided us with valuable insights and advice that made the process smooth and stress-free.

Paul was always available to answer our questions and kept us informed every step of the way. His friendly and approachable demeanor made it easy to communicate with him, and he went above and beyond to ensure we felt confident and supported throughout the sale.

Thanks to Paul's hard work and commitment, we achieved a fantastic result. We couldn't be happier with the outcome and would highly recommend Paul to anyone looking to sell their property. He truly made what can often be a daunting process into a positive and successful experience.

13 August 2024
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Reply from Nelson Alexander

Hi Liah,

Thank you for taking the time to leave a review.

We are thrilled to hear that your experience with Nelson Alexander and the team was a positive one. We will continue to strive for excellence in all that we do.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

An easy, stress-free first time buying experience.

As a first-time buyer amid the chaotic & anxious housing market, Angus from Nelson Alexander helped to make my experience as stress-free as possible. He was supportive and made himself available for private viewings, and clearly explained any confusing processes. Highly recommended.

30 July 2024
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Reply from Nelson Alexander

Hi,

We are thrilled to hear that you had such a great experience with our team.

Thank you for choosing Nelson Alexander and we look forward to working with you again in the future.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Off-market opportunity

Mereoni informed us of an off-market opportunity and gave us private inspections, helping us buy our first home.

25 July 2024
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Reply from Nelson Alexander

Hi,

We are so happy to hear that you had a positive experience with Nelson Alexander.

We strive to provide excellent service to all our customers and it's pleasing to know we've succeeded in your case. Thank you for the feedback.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

We found Angus McPherson to be honest

We found Angus McPherson to be honest, trust worthy and he did not exert any pressure on us to sell at a cheaper price, always allowing us to make any decision we felt happy with. He had an extremely pleasant persona and made us comfortable with all our dealings. The price we achieved was more than our asking price.

11 August 2024
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Reply from Nelson Alexander

Hi Maureen and Ian,

Thank you for taking the time to leave a review.

We are thrilled to hear that your experience with Nelson Alexander and the team was a positive one.

We will continue to strive for excellence in all that we do.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Great team

Can't recommend Belle McEwan-Marion and Peter Stephens highly enough. Very warm, professional, insightful and thorough. A lovely team that was a pleasure to work with as both a buyer and seller.

10 July 2024
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Reply from Nelson Alexander

Hi Petra and Tom,

We are so glad to hear that you had a positive experience with Nelson Alexander Real Estate.

Your kind words mean a lot to us and we will continue to work hard to provide the best service possible to all our customers.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Madeleine was superb

Madeleine was superb. So much so that she did not waste any time in finding a new tenant for my apartment. She had someone lined up immediately after the previous tenants left. After the proper checks were done, the apartment was rented out without having to spend a cent in advertising. Cheers!

10 August 2024
Unprompted review
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Reply from Nelson Alexander

Hi Jorge,

We appreciate the positive feedback on your experience with Nelson Alexander.

It is our goal to provide outstanding service to all our customers, and we are happy to hear that we met your expectations.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

First class service

David was excellent to deal with and had all the answers to our questions regarding the property.

8 August 2024
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Reply from Nelson Alexander

Hi John,

We are so happy to hear that you had a positive experience with Nelson Alexander.

We strive to provide excellent service to all our customers and it's pleasing to know we've succeeded in your case. Thank you for the feedback.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Our experience with our agent David…

Our experience with our agent David Mogford was first class. David is an experienced, knowledgeable and confident agent. We refer to him as the quiet achiever and will have more opportunities for him in the near future.

8 August 2024
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Reply from Nelson Alexander

Hi Tess,

Thank you for taking the time to leave a review.

We are thrilled to hear that your experience with Nelson Alexander and the team was a positive one. We will continue to strive for excellence in all that we do.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Professional & great communication

Belle and Peter made me feel comfortable and assured from the beginning. They listened well and designed the right campaign for my needs. The ongoing communication and support was 100%.

29 July 2024
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Reply from Nelson Alexander

Hi Jacquie,

We are so glad to hear that you had a positive experience with Nelson Alexander Real Estate.

Your kind words mean a lot to us and we will continue to work hard to provide the best service possible to all our customers.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Friendly and Professional Service

Friendly and Professional Service.

15 July 2024
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Reply from Nelson Alexander

Hi Martin,

We appreciate the positive feedback on your experience with Nelson Alexander.

It is our goal to provide outstanding service to all our customers, and we are happy to hear that we met your expectations.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Outstanding property manager

I recently moved into a rental through Nelson Alexander and discovered a major issue with the plumbing. When I contacted Jihanne (property manager) to describe the issue, she immediately took action, trying to contact the owner and then organising for a plumber to arrive as soon as possible.
The issue was actually caused by a nearby property leading to blocked toilets and overflowing drains in several properties. Despite the complex situation involving multiple parties (including neighbouring properties, water company, body corporate, and a different property agent) Jihanne remained proactive and persistent in finding a solution and kept me informed throughout the entire process.
Jihanne's professionalism, dedication, and clear communication made a stressful situation much more manageable. She really went above and beyond to resolve the issue and in a way that shows she cares about tenants. Thank you!!

6 August 2024
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Reply from Nelson Alexander

Hi Christine

We are thrilled to hear that you had such a great experience with our team.

Thank you for choosing Nelson Alexander and we look forward to working with you again in the future.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Mereoni achieved what she set out to do…

Mereoni achieved what she set out to do which was to bring prospective buyers to my property off market and achieve a sale with pleasing outcome.

1 August 2024
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Reply from Nelson Alexander

Hi Lesley,

We appreciate the positive feedback on your experience with Nelson Alexander.

It is our goal to provide outstanding service to all our customers, and we are happy to hear that we met your expectations.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Nelson Alexander have been excellent in helping us find the perfect home for our next chapter.

Nelson Alexander have been excellent to work with throughout our house purchase journey. Specifically Belle McEwan-Marion, who helped us for over a year, always with the brightest and most positive demeanour. She went above and beyond to find us the right house which suited all our considerations (and suggested more we more we hadn't thought of).

10 July 2024
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Reply from Nelson Alexander

Hi Angus and Marni,

We appreciate the positive feedback on your experience with Nelson Alexander.

It is our goal to provide outstanding service to all our customers, and we are happy to hear that we met your expectations.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Fantastic property manager

We were a tenant of Brittany at Nelson Alexander for about 5 years. During this time Brittany was always a pleasure to deal with, actioning any requests promptly and not asking anymore of us than necessary. Just such a friendly person to have as our property manager. It was something we greatly appreciated.

2 August 2024
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Reply from Nelson Alexander

Hi Richard,

We are thrilled to hear that you had such a great experience with our team.

Thank you for choosing Nelson Alexander and we look forward to working with you again in the future.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Highly recommended: Travis Dulic

Travis was fantastic to work with and I would highly recommend him to anyone selling or buying in the area. He worked so fast and got us a great result.

22 July 2024
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Reply from Nelson Alexander

Hi Meagan,

We appreciate the positive feedback on your experience with Nelson Alexander.

It is our goal to provide outstanding service to all our customers, and we are happy to hear that we met your expectations.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Highly recommended Nelson Alexander if…

Highly recommended Nelson Alexander if selling. Our agent was fantastic to deal with and absolutely helped us every step of the way.

22 July 2024
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Reply from Nelson Alexander

Hi Mark,

We are thrilled to hear that you had such a great experience with our team.

Thank you for choosing Nelson Alexander and we look forward to working with you again in the future.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Commendaton for Pauline F…

I would like to highly commend Pauline F for her amazing customer service and being so proactive. After returning from a recent overseas holiday, I found an urgent maintenance issue was required. Being a weekend, it was very difficult timing , especially I was advised that the repairs could only occur starting from the Monday. It was as I could not take any time off work to be there for this. Pauline ensured that access was arranged appropriately and called me to keep me updated as to the status of the situation and what was able to occur and when. This was much appreciated as this was in regard to a necessary basic service, and was required to be done as a priority. Many thanks to Pauline for being so competent and understanding of the particular circumstances and doing all that was possible at this time

23 July 2024
Unprompted review
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Reply from Nelson Alexander

Hi,
We are so glad to hear that you had a positive experience with Nelson Alexander Real Estate.

Your kind words mean a lot to us and we will continue to work hard to provide the best service possible to all our customers.

Kind Regards, Nelson Alexander

Rated 5 out of 5 stars

Brittany Findlay is an excellent Real estate Property Manager

Brittany provides prompt attention to matters, sound advice and is easy to communicate with. She is sufficiently experienced to maximize the opportunity for good outcomes.

25 July 2024
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Reply from Nelson Alexander

Hi Rodney,

Thank you for taking the time to leave a review.

We are thrilled to hear that your experience with Nelson Alexander and the team was a positive one. We will continue to strive for excellence in all that we do.

Kind Regards, Nelson Alexander

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