Nelson Alexander Reviews 

I put this out today to let everyone know how dissatisfied and unhappy I am with the Nelson Alexander's property department headed up by Kate Holt.

Had to move to another agent and leave the rental department of Nelson Alexander after over 20 years as the service level and attitude had dropped dramatically over the past 4 years.

I am making all landlords aware that no proper checks are done, and when they are done a lot of the issues or problems are overlooked out of pure carelessness.Tenants neglect is left unchecked and when it gets bad it is supposedly the landlords duty to fix it.

On some occasions I had to personally take time off work to inspect my apartment with the PM and was shocked at how they did their checks. I had to take it up with the head of the rental department Kate Holt. When I disagreed with her views on duty of care she was extremely rude and hung up on me on 2 different occasions. Not sure if this is because of staffing issues.

I took this up with their sales department a number of times (Peter Stephens) but I suppose they are only interested in you if you are going to put your property on the market.

Also I am making all landlords aware that their TRADIES ARE THE MOST EXPENSIVE. To change my gas oven to an electrical oven in my apartment I was given a quote by Nelson Alexander's tradie Dom Tech of at least $1970.00. I called my own tradie and got the full job done for $875.00. Even their electrical and fire alarm compliance check company starts from $550 plus parts. My own electrician got it all done for $265.00. When I made Kate aware, her attitude was she couldn't care less.These are just a few examples. The rental department seems to be in total disarray.I think they have forgotten who pays their wage as they are definitely not working for their landlords.

When I decided to move to another agent I discovered one of my tenants had notified them she was moving out at least a month earlier before Easter. Kate Holt totally denied that they were advised by the tenant. My new agent confirmed that what my tenant said was true.

I am an ex real estate agent and I think landlorrds should be made aware. If a landlord like me who has been with Nelson Alexander for over 20 years has left there will be many more making the move sooner or later. Sad but true when a big company like this has one of their major departments going of the service track!!

From the moment I met Francesca, we immediately connected. Her warmth kindness and friendly attitude truly stood out and made the entire experience feel personal and comfortable. She was not only approachable but also very knowledgeable. Every question I had was answered promptly and thoroughly—her responsiveness and professionalism were outstanding.

Francesca went above and beyond to make the process of purchasing an apartment for my son as smooth and stress-free as possible.

I would wholeheartedly recommend her to anyone looking to buy or sell a home.

I had the absolute pleasure of working with Travis to sell my home, and I couldn’t be more thrilled with the results. From the very first meeting, Travis demonstrated professionalism, expertise, and a genuine commitment to ensuring the best outcome. His deep knowledge of the market, strategic approach, and excellent communication made the entire process seamless and stress-free.
Travis went above and beyond to showcase my property in the best possible light, securing a fantastic deal that exceeded my expectations. His dedication, honesty, and personable nature made working with him an enjoyable experience. If you’re looking for a real estate agent who is knowledgeable, reliable, and truly invested in achieving the best results for his clients, I highly recommend Travis!

I had a great experience working with Travis to sell my apartment. He was professional, knowledgeable and genuinely committed to achieving the best outcome. He had great communication throughout the process. I highly recommend Travis to anyone looking to sell their property.

Our experience with Nelson Alexander Essendon was exceptional, especially thanks to Mereoni Robbin’s.

House hunting is relentless, but from the moment we walked into our now home we were greeted with a warm welcome from Mereoni, there was a lot of interest in the home however Mereoni’s ability to build a connection and answer all our questions made the process of buying my first home less overwhelming.

Mereonis ability to build a realtionship was second to none, whether it’s your first home or adding to your property portfolio, it was important for us to walk into a home and invision a life and future wherever we ended up. Whilst the home itself was perfect for us, it was the warm welcome and tailored service that made what can be a overwhelming experience in a tough market reassuring and comforting for a young couple.

Mereoni is great at what she does and Nelson Alexander is lucky to have her apart of the team!

Tom & Maddie

Duncan and Angus were lovely to deal with and got us a great price for the house

Property Manager Silvia Cavallin is always professional and responses very promptly with any tenancy enquiries, very supportive/caring and provides a professional service for the renter. Silvia goes out of her way to ensure the renter needs is being meet as well with the owner. Keep up the amazing work you do. So happy that you are our well experienced professional Property Manager.

House hunting is hard. Finding the house that matches the image in your head is hard. My forever home image was firmly set. Finding an agent who could embrace that image not the sale but a genuine enthusiasm to be part of making a dream a reality is like finding gold .Georgia was like a breath of fresh air to my search. Although she was based in the Carlton office she was able to access any Nelson Alexander property thus replacing the need to continuously repeat my criteria or deal with multiple agents.She embraced my dream and motivated me when I was flagging. Not once did she show me a property that didn’t fit my criteria but when we’d look she ‘d look at my face see an expression and say it’s ‘ not quite it’ the feels missing for you. She listened , never judged or became annoyed at what seemed like an impossible task. Even when she went overseas she texted saying look at so and so. I could go on . If you’re in the market I can not recommend Georgia highly enough she’s an exceptional agent and a truly lovely person.

Great experience throughout the process placing the property on rent.

Special shout out to Silvia and Kassandra for their professional services and advice from Keilor east Nelson Alexander.

Highly recommended.

Travis was fantastic! We’re were so grateful for his professional and attentive conduct throughout the sale of our home. Travis kept us well informed with frequent messages, which was vital for us while overseas. And, importantly, he secured us an excellent sale price within the first week of listing the house!

Professional & friendly approach shown by the staff is to be commended.

Outstanding communication from the outset. Effective and efficient processes to facilitate the various stages of property preparation, marketing, sales market comparisons, staging,statistics associated with online views, actual potential purchasers market, and outstanding auction day skills

Got great tips on getting unit ready for sale. Moved super fast. Knows area and properties well and good understanding of target demo. Pleasure to deal with and got a price we are really happy with

Kelsey was friendly and always available to chat. She was so efficient and professional when managing our requests. We always felt like we were in good hands when working with Kelsey. Thank you so much.

Janine and Mark at Nelson Alexander Carlton North provided excellent service, advice and support throughout the sale process. They were responsive and pragmatic in their advice, informed by deep knowledge of the local area and market. They gave us the time and care needed to understand our needs. Their approach was both personal and professional. We were thrilled with the outcome of the sale. We highly recommend them.

Travis was both professional and reliable, as well as a pleasure to work with.

Mereoni and the Nelson Alexander team were brilliant at marketing my property and negotiating a great outcome. All of Mereoni’s pre-sale recommendations really paid off.

Mereoni’s good nature and easy going approach gave us the confidence to utilise her services. We were extremely happy with the ongoing communication and support provided during the process. It was an efficient and quick turnaround and we were very happy with the result. We would highly recommend Mereoni for anybody wanting to buy or sell property.

We have bought and sold many properties over the years, and our experience with Charlie Barham has been by far the best. Charlie is exceptional and unlike any other real estate agent we've worked with. His impeccable service, deep knowledge and passion for Carlton North, combined with the support of his fantastic team at Nelson Alexander truly set him apart. We couldn't be happier with Charlie’s work (in both purchase and sale) and we highly recommend him to anyone looking to buy or sell a property.

"My communication with Olguimar (Olgi) Delgado who is our manager at Nelson Alexander Commercial has always been positive. Olgi has always been professional and friendly and if she doesn't have an answer straight away, then she will try to find out and let me know asap. Although Olgi has
a busy role, she always returns my calls or emails. I feel very reassured that Olgi is looking after our property and our best interests. I highly recommend Olgi as a property manager. Thank you Olgi.

Kind regards,
Peter M."