Needacab Taxis Plymouth Reviews 

Absolutely shocking..needed to get my little boy to an emergency doctor app at 12.15 in the morning..I rang at 11.15 am and was told they would be able to get me their...guess what...they lie just to make money regardless of the situation..they really don't care about us the customer..just tell us what we want to hear...disgusting

Had a very lovely driver today. She was a very polite and talked to me in a very interesting way. She was on time and accepted my reward from the reward scheme for need a cab. Very pleasant lady thank you and got to work on time.

Terrible service. We booked a cab a week in advance, confirmed on the day and then were left with no cab and no way of getting home. 10pm on Saturday night. Will not use Need a Cab again.

The last time time I booked with needacab, no sight of the taxi 10 minutes after arranged time, no messages no calls, called them to find out what was going on and was told "well we don't really do bookings in the morning, it's more first come first serve". Fairly confident I was talking to the same person who took my booking an hour prior to that, but so be it. Agreed to send a taxi at that point (didn't really sound like they were planning to before, which is confusing, but I could be wrong) but couldn't give me a time. It arrived an hour later, safe to say I'd found another way to my location by then so we all got to waste each other's time. I think the taxi companies in Plymouth get away with being bad by all being equally as shocking as each other, lol.

I received a message saying the taxi was 1 minute away, then immediately afterwards one saying that is was cancelled. No apology, no replacement, no explanation.

I wouldn't have given this company 1 star.
I tried to book a cab with them, only to be told my address was not on their list, and the very rude man hung up on me. I won't be ringing them again. Terrible customer service.

We booked a taxi with ‘need a cab’ in Plymouth with an hours notice and the booking was confirmed. At pick up time I received a text telling me the driver was on his way and giving me the number of the taxi coming. Within seconds I received another text telling me the taxi was cancelled due to long waiting times. We weren’t going far so I presume they had a better offer. Would never use again!!!!!!!

Appalling attitude and service. Despite prepaying an exhorbitant fare for each way to the airport. Collection was over half hour late with erroneous texts saying booking was cancelled and/or on way. The airport pickup two weeks later was “not on our system”. Once someone answered the phone we Waited over an hour for a taxi. No apology. No credit. No integrity. Don’t waste your money and avoid the stress. There are plenty of companies who deliver a customer ‘service’.

Booked a cab via their "priority line", 30 mins later I had a text to say delayed and an hour later a text to say owing to the delay they had cancelled the cab so left me stranded - appalling service.

Joke of a company that replied to a booking I wanted to use them for:
“Unfortunately we do not take bookings at weekends due to operational needs”

A taxi firm that doesn’t take bookings at weekends, when most people need to make bookings, is as much use as a chocolate fire guard! Get real!