Your great array of products that met the criteria we were looking for was impressive. In particular we were very impressed by the knowledgeable professionalism and kindness of your staff. Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am delighted with all my products, they are excellent quality, all natural & organic, very good value & last a long time. I have used the blend oils in my diffuser for many years, love all the remed... See more
Company replied
Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectatio... See more
Company replied
Products are amazing and the staff are alwasy so welcoming and kind without being too intrusive or salesy. Shame they changed the branding as it is so bland now, hopefully they will revert soon to flo... See more
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Company details
Written by the company
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Contact info
United Kingdom
- www.nealsyardremedies.com
4.7
Excellent
4K reviews
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Reply from Neal's Yard Remedies
Thank you so much for your positive feedback.
Best Wishes NYR
I was shopping using a phone
I was shopping using a phone,
I found it hard to get to look at other products.
No idea how to add the points, to my account.
End up getting two items from Amson, as it was easier.
I use your shop in Norwich, but l live 45miles away. So was hoping to do it all on line.
I am not some who has or uses a computer,
So need it to be simple.
Love your products, have used them for over 40 years.
15 October 2026
Reply from Neal's Yard Remedies
Thank you for sharing your feedback with us.
We appreciate your forty years of loyalty to our products and your visits to our Norwich store.
We are sorry that our mobile website was difficult to navigate and that adding loyalty points to your account was confusing,
We are sharing your comments with our digital team to improve our website navigation and simplify the points process. We hope to make your next online visit much easier. However, you are always welcome to call our Customer Care Team on 02045538215 where the dedicated staff will be happy to help you through the range of products and also take your order over the phone. They can help with loyalty too.
We hope this gives you options for the future
Best Wishes
NYR
The member of your team in Glasgow was…
The member of your team in Glasgow was very helpful and very pleasant. It made my life much easier and brought a smile to my face even although you no longer sell Quiet Time tea bags (My favourite)
14 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that our Glasgow team member were so helpful.
We are, however, very sorry for any disappointment caused by the discontinuation of your favourite herbal tea.
Your feedback is incredibly valuable to us, and we will be sure to pass your kind words along to the store.
With Best Wishes
NYR
You cannot go wrong with Neal's Yard a…
You cannot go wrong with Neal's Yard a gift, appreciated by most people.
14 October 2026
Reply from Neal's Yard Remedies
Thank you so much for your wonderful review
Best Wishes NYR
Amazing products all scents are divine…
Amazing products all scents are divine highly recommend
27 August 2026
Reply from Neal's Yard Remedies
We are absolutely thrilled to hear that you love our products and find all of our fragrances so divine.
Thank you so much for your wonderful recommendation and support!
Best Wishes NYR
Kamila gave me a good experience here…
Kamila gave me a good experience here at Manchester arndale store.
21 October 2026
Unprompted review
Reply from Neal's Yard Remedies
We're glad you enjoyed your experience with our team member. Thank you for the feedback.
Best Wishes NYR
Reply from Neal's Yard Remedies
Thank you for your feedback
Best Wishes NYR
Very helpful and pleasant staff
Very helpful and pleasant staff. We love going to the shop in St Pancras and actually seeing the products.
12 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you love visiting our St Pancras store and enjoying the hands-on experience of seeing our range in person. Thank you for taking the time to share your lovely feedback!
Best Wishes NYR
trustworthy products
I bought essential oils. I trust the Neal's Yard products. I admit I do find the oils expensive but am ready to believe the price reflects the cost of production. the shops are attractive and the service always helpful.
13 October 2026
Reply from Neal's Yard Remedies
We are delighted to hear that you trust our products and enjoy our welcoming shops and helpful service. We truly appreciate your understanding regarding the cost . We carefully source all of our essential oils for their quality and purity and this unfortunately has to be reflected in the cost.
Thank you for your support and understanding
Best Wishes NYR
Reply from Neal's Yard Remedies
Thank you for your feedback!
Best Wishes NYR
Your staff are very helpful and your…
Your staff are very helpful and your products are great 👍
10 October 2026
Reply from Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our helpful team
Best Wishes NYR
The products I love
The products I love. The delivery was rubbish. 2 days after submitting yhe order Evri told me it was coming, 2 weeks later I was still waiting. I was more concerned thinking it was a scam.
13 October 2026
Reply from Neal's Yard Remedies
We are glad you enjoyed our products, but we are very sorry for the delivery delay with our courier. We understand how worrying this wait was and are actively working with them to ensure our shipping is much more reliable.
With best wishes,
NYR
Hello
Hello,
I have known company for over forty plus years. I love organic products plus purity of most of the things I buy and use. The staff are well trained and I live in Guildford the shop was one of the unqick place to visit. Now I have one in St Albans. Keep up the purity and friendliness, which is Nealyard beauty. 🌹
13 October 2026
Reply from Neal's Yard Remedies
Thank you so much for your loyal support over the last four decades.
We are absolutely delighted to hear that you appreciate our commitment to pure, organic ingredients.
Its also wonder to hear you enjoy using the stores
Your kind words mean the world to us, and we look forward to welcoming you back soon.
Best Wishes, NYR
Like very much...
Quality products, 3 newly released perfumes are unusual and worth a try. Particularly like the foot balm and night sprays for both adult & child. Customer Service at Victoria Station is 1st class
13 October 2026
Reply from Neal's Yard Remedies
We are absolutely delighted to hear that you are enjoying our new fragrances, as well as the foot balm and night sprays for your family.
It is also wonderful to know that our team at the station provided you with such outstanding service.
Thank you for sharing your lovely experience with us!
Best Wishes, NYR
pleasant and helpful staff.
13 October 2026
Reply from Neal's Yard Remedies
Thank you so much for your feedback!
Best Wishes
NYR
Great product
A bit of a delay in getting product only because it was out of stock must be a popular item
13 October 2026
Reply from Neal's Yard Remedies
We are glad you enjoy our products and appreciate your patience regarding our temporary stock shortage.
With Best Wishes
NYR
A speedy delivery packed well
13 October 2026
Reply from Neal's Yard Remedies
We are delighted to hear that your order arrived quickly and was packaged so securely.
Thank you for sharing your wonderful feedback with us!
Best Wishes
NYR
Max rating for:
Max rating for:
Easy ordering , reliable high quality products with long expiry dates, eco friendly pretty packaging that will be re- used quick delivery.
I keep re- ordering
13 October 2026
Reply from Neal's Yard Remedies
We are happy to hear that our simple purchasing process, items, sustainable wrapping met your expectations. We appreciate your loyal support and are glad we could deliver everything to you so quickly.
Best Wishes NYR
The hand lotions smell lovely
The hand lotions smell lovely. But they are gifts. So not tried. The Rose conditioner is quite heavy on fine hair. I tried a smaller amount, but that left it feeling dry. So I wouldn’t consider for fine hair.
13 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you enjoy the lovely scent of our hand lotions, and we hope they make wonderful gifts.
We are sorry to hear that the Rose conditioner did not work well for your fine hair. Finding the right balance for finer hair types can be tricky, and we really appreciate you sharing your experience with us.
With Best Wishes
NYR
The manager was brilliant at neals yard…
The manager was brilliant at neals yard in Westfield Shopping centre shepeards bush.
13 October 2026
Reply from Neal's Yard Remedies
We are glad you enjoyed your experience with our helpful manager. Thank you so much for your kind review.
Best Wishes NYR
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