It was an easy process to start. All my questions were answered, and the process flowed fairly well initially but during the process I was traveling in Italy and had my wallet stolen with all my cred... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it all worked out. But, from the date I signed the closing paperwork it took 14 days to get funded. Came back twice it was msiing paperwork from my wife. I believe problem was because of th... See more
Company replied
The people were terrific. The computer experience could use some tweaking. It wasn’t always clear who we were dealing with, at each step in the process our contact changed. At the same time, it wasn... See more
Company replied
Navy FCU quickly paid the promised rewards which I appreciated. I particularly like the free Amazon Prime, I had debated for years getting Prime, but didn't think I purchased enough from Amazon to ju... See more
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Company details
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51K reviews
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Great Experience
Great Experience! The process was straight forward, and my Agent was great at keeping me informed!
8 August 2026
Reply from Navy Federal Credit Union
Jose, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We'd be happy to pass along your kind words to your agent and their management team. We look forward to more opportunities to serve you!
Sage,
Navy Federal's Social Care Team
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Lillian!
Edward,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for your review, Paul!
Hayden,
Navy Federal Social Care Team
FROM START TO CLOSING
All the individuals who helped in my process took the time to carefully review the documents, explain everything clearly, and help us better understand the entire process. Every phone call and email was returned promptly, and every question we had was answered with patience and professionalism from start to closing.
1 May 2026
Reply from Navy Federal Credit Union
That is great to hear, Marjorie! We appreciate your feedback!
Hayden,
Navy Federal Social Care Team
It was a fair interest rate compared to…
It was a fair interest rate compared to many banks and Toyota, easy and quick. It was an unbelievable experience.
18 August 2025
Reply from Navy Federal Credit Union
Firouzeh, thanks so much for taking the time to leave your feedback for us! We're so happy to hear about your positive experience with your auto loan. We're looking forward to our next opportunity to serve you!
Jessica,
Navy Federal Social Care Team
Knowledgeable people
27 July 2026
Reply from Navy Federal Credit Union
Raymond, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Sage,
Navy Federal's Social Care Team
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Fernando. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Dawn,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Jackie!
Edward,
Navy Federal Social Care Team
Exelente targeta y exelente banco
7 August 2026
Everyone was great with communicating…
Everyone was great with communicating through email and phone. Always getting updates was nice and knowing where we were in the process.
27 July 2026
Reply from Navy Federal Credit Union
Thank you for sharing this feedback, Fili! We're happy we could provide assistance when you needed us, and we look forward to future opportunities to serve you.
Riley,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Russell, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
NFCU home equity loan
This was the first time we used our home equity. Process from start to finish was easy with no surprises. From application to close was just a little over 30 days. Each person we dealt with made sure we understood every step and every email or document we received. We also have an auto loan with them that was just as easy. Can’t recommend enough. Unparalleled customer service!
23 July 2026
Reply from Navy Federal Credit Union
Cj, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Dawn,
Navy Federal Social Care Team
A total of 74 days from application to…
A total of 74 days from application to final approval. Included a conditional approval in early June but final approval took another 6 weeks. Considering a credit score of over 730, no bankruptcies or delinquent payments, and repeated requests for more information and explanations, and the fact that home equity and investments (each some 6x the requested loan) didn't seem to matter. Then...NFCU processors go on vacation without anyone being assigned to close out the effort and fund the loan. Last time we use NFCU for anything...and we've been customers since 1973!!!
17 July 2026
Reply from Navy Federal Credit Union
John, thank you for taking the time to provide candid feedback. I'm sorry to hear you didn't have a positive experience with the mortgage process. I'll be sure that your feedback reaches the right team so it can be considered for future improvements. Thank you again for your review.
Dani,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for sharing your experience, John.
Hayden,
Navy Federal Social Care Team
Try to get a loan that way i could pay…
Try to get a loan that way i could pay off all the loans i have and have just one payment but was refused because of my credit
7 August 2026
Reply from Navy Federal Credit Union
Thank you for your review, Michael. Lending approval with us is based on a variety of factors, including an applicant's overall credit history and history with Navy Federal. When you're declined for a loan, we mail you a letter with the specific denial reasons. Once you receive the letter, you're able to call us (1-888-842-6328) so we can discuss the denial with you if you have further questions about it.
Nancy,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Scott, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Kai,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
This is what we love to hear, David! Thank you for taking the time to leave a review.
Gretchen,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for your review, Martin!
Hayden,
Navy Federal Social Care Team
Great Staff with super progams
7 August 2026
Reply from Navy Federal Credit Union
Thank you for your review, David!
Hayden,
Navy Federal Social Care Team
Great customer service
Great customer service
Knowledgeable and helpful with our needs.
Nice office environment
Friendly and courteous employees.
Thank you
5 August 2026
Reply from Navy Federal Credit Union
Thelma, this is awesome feedback -- thanks for sharing! We love hearing that members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future.
Gretchen,
Navy Federal Social Care Team
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