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naturstrom AG Reviews 637

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TrustScore 4 out of 5

4.0

Green Energy Supplier
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Company details

  1. Green Energy Supplier
  2. Energy Supplier

About naturstrom AG

Written by the company

Sie wollen Strom zu 100% aus Erneuerbaren Energien, die Stromerzeugung in Deutschland verändern und weg von Strom aus Atom und Kohle? Dann kommen Sie zu uns!

Schon seit 1998 setzen wir uns bei naturstrom konsequent für Energie mit Zukunft ein. Für uns gibt es dabei keine Kompromisse, sondern ein klares Ziel: die Energiewende hin zu Erneuerbaren Energien. Dazu errichten wir immer mehr eigene, dezentrale Öko-Energieanlagen.

Und bringen Erneuerbare Energie so direkt zu Ihnen: zu den Menschen vor Ort. Für alle beteiligten Bürger:innen, Gemeinden und Unternehmen ist das ein echter Gewinn. Auch für die Umwelt, das Klima und künftige Generationen.

Wir gehen deshalb auch in Zukunft weiter unseren Weg. Gerne gemeinsam mit Ihnen!

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4.0

Great

TrustScore 4 out of 5

637 reviews

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Rated 1 out of 5 stars

This has to be a joke

This has to be a joke, I'm not even fully switched that I can't access neither the customer portal nor get answers to my email for a week now.

7 days of experience with Naturstrom and they are competing with the worst service.

27 January 2026
Unprompted review
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Reply from naturstrom AG

Hello Ily,
the start you described, with missing access to the customer portal and no response, clearly does not meet the standards we set for ourselves.
So that we can look into this properly and resolve it quickly, I’ve sent you a request for data collection. Please provide your contact details and customer number exclusively there. We’ll then get back to you promptly.
Best regards,
Bastian from naturstrom

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