NaturallyCurly Reviews 5

This place advertised a product and sent me something else. Do no trust this place. It should be criminal and they should be charged

I had an upsetting experience with this business. I tried to order items for the first time from their site, which has offered some really good advice. I couldn't get in touch with them to apply my welcome coupon code to my order, though I waited for an email response for a couple of days. I went on and ordered anyway. My confirmation email went to my spam folder (which in retrospect was appropriate). I emailed them a second time thinking I didn't receive the confirmation - no response. I waited a week + to receive order updates - a shipping update, a "delay" message - but received nothing. I eventually went in to dispute the charge on my credit card where I found a phone number. I called and left a message. 3 hours later, I received a phone call back from a personal cell phone. The individual was very nice - gave me the option of receiving the package ("which would ship out next week") or canceling. I went on and canceled. The individual followed up by email (a personal email which they signed as an e-commerce consultant for Naturally Curly) stating that I would receive the refund.

About 1 hr later, I received a text message from my credit card company stating that they had received a request to replace my credit card. When I called, they told me the request was to have a new card sent to a Texas address (I have no Texas address). I immediately looked up Naturally Curly's address; they are indeed located in Texas. Which leads me to this review - to hopefully prevent others from falling into the same trap that I fell into.

Sites bugged and it send you to a porn page. What I'd I was with my kids when I pulled that up smh!

So good!! All products I ordered smelled delicious & did very good for my hair. The website is legit and accurate. Take a test to view your hair type & the hair products are made accordingly for whats best for you!