National Intensive Reviews 

8,058
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism. Many reviewers highlight exceptional customer service, noting knowledgeable representatives who quickly resolve issues. The booking process is often described as easy and efficient, contributing to a smooth user experience. However, some people mentioned dissatisfaction with their instructors, citing issues with communication, patience, or unprofessional behavior. A few others felt the company acted as a middleman, leading to problems with instructor allocation, such as instructors not showing up or being in the wrong location. Some customers were also surprised that the course price did not cover actual driving lessons, requiring separate payment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting many instructors and support agents... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and kindness of... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction, citing... See more

Booking process

Clients share ambiguous opinions on the booking process, with some finding it very simple and easy to use,... See more

User experience

People report positive experiences with user experience, often highlighting the ease of the booking process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Starting the car was easy but stirring the wheel in the right position and lane was a little difficult, instead me going in circles, I went in square. He could see that I was very nervous, so he lovin... See more

Company replied

Rated 5 out of 5 stars

Called National Intensive to learn more about their offering but also to figure out the best way to book a course that would suit my needs. Spoke to Yad who was extremely helpful and went the extra mi... See more

Company replied

Rated 5 out of 5 stars

I spoke to Yad, today and he was very knowledgeable on the UK driving system and how to go forward and book a driving test. He gave me all the information that I needed to help my daughter on her way... See more

Company replied

Rated 5 out of 5 stars

I did an intensive course, limited time, lot to cover, it was hard, Lindy was very tough and firm, she pushes you to go above and beyond your driving skills, you get to test standard and she pushes yo... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Learner Driver Training Area

Written by the company

We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.

Our Aim

Written by the company

We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.

100% Refund Guarantee

Book with confidence

Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.

Contact info

Promotion box for National Intensive

10% OFF ANY DRIVING COURSE DEPOSIT

Offer ends 01/01/27 - At checkout USE CODE: TRUST10

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,058)

1,141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Instructor was great

Instructor was great, his style of teaching was very suitable to my needs.

Polite
On time
Knowledgeable

28 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you for sharing your experience. We’re delighted to hear that your instructor’s teaching style suited your needs so well. It’s great to know you found them polite, on time, and knowledgeable — the exact qualities we aim to deliver in every lesson.

We appreciate your feedback and are glad your session was such a positive one.

Regards,

National Intensive

Rated 5 out of 5 stars

Booking my driving course

I spoke with a lovely man, Yad. Who was extremely helpful and confident in his knowledge of the driving courses and the Alert system.
Overall it was a pleasant phone call experience which left me confident choosing this company for my driving course experience. Thank you Yad.

27 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for sharing your experience. We’re delighted to hear that Yad made such a positive impression and provided you with clear, confident guidance on our driving courses and the Alert system. He’ll be thrilled to know his support helped you feel assured in choosing us for your driving journey.

We appreciate your kind words and look forward to being part of your driving course experience.

Thank you again for taking the time to leave this lovely review.

Regards,

National Intensive

Rated 5 out of 5 stars

Great Experience

Yad spoke with me today about booking a driving course for my son he was helpful well informed and there was no pressure at all to book anything if this is the level of customer service then we are very much looking forward to the experience of the course
Highly recommend.

27 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for sharing your experience. We’re delighted to hear that Yad was helpful, well‑informed, and made you feel no pressure when discussing the course. If this is your first impression, we’re confident your son will enjoy the course just as much.

We truly appreciate the recommendation.

Regards,

National Intensive

Rated 5 out of 5 stars

Yad was very helpful

27 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for your review. We’re delighted to hear that Yad was very helpful. We’ll be sure to pass your kind words along to him.

Regards,

National Intensive

Rated 5 out of 5 stars

I have been struggling with my theory…

I have been struggling with my theory test for around 3 years now and have had my confidence knocked so much throughout the years but luckily I have come across the amazing Yad who has helped and guided me through my first 1-1 zoom call session. Yad was really supportive from start to finish and was more than happy to re explain certain topics that I was unsure of, I would highly recommend Yad if you are struggling with your theory like myself!

26 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for sharing your experience. We’re delighted to hear that Yad was able to rebuild your confidence and guide you through your first 1‑1 Zoom session. It’s wonderful to know you felt supported throughout, and we really appreciate your recommendation.

Regards,

National Intensive

Rated 5 out of 5 stars

Thank you for your help this morning

Thank you for your help this morning, the course is booked now thanks to Rachel 👍

26 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you for your lovely feedback. We’re so pleased to hear your course is now booked and that Rachel was able to help this morning.

Regards,

National Intensive

Rated 5 out of 5 stars

★★★★★


★★★★★

Booked with National Intensive Driving School for my stepdaughter’s birthday and the whole experience was excellent. The course was very informative and helpful whenever needed. She passed her theory test almost immediately thanks to the prompt information and support they provided to help her prepare and pass.

They also managed to secure a practical test within a reasonable timeframe, which I know was largely beyond their control due to test availability. Overall, we’re really happy with the outcome and the service received.
Definitely recommend!

Paul (my instructor) was brilliant reassuring and great at explaining everything, great instructor and I highly recommend him!

22 May 2026
National Intensive logo

Reply from National Intensive

Thank you so much for the wonderful review. We’re thrilled your stepdaughter had such a great experience and that the support helped her pass her theory so quickly. We’re also glad we could secure a practical test in good time. Paul will be delighted to hear your kind words — he’s a fantastic instructor. We really appreciate the recommendation.

Regards,

National Intensive

Rated 3 out of 5 stars

had some trouble resetting my password…

had some trouble resetting my password snd logging in but apart from that all good

8 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you for your feedback. We’re sorry to hear you had some trouble resetting your password and logging in, but we’re glad everything is now running smoothly. If you ever experience any issues again, our team is always here to help.

Regards,

National Intensive

Rated 5 out of 5 stars

The professional attitude of Wayne was…

The professional attitude of Wayne was above and beyond. Outstanding instructor 10 out 10 5 stars 🌟.

22 May 2026
National Intensive logo

Reply from National Intensive

Thank you so much for the amazing review! We’re thrilled to hear that Wayne went above and beyond for you — he truly is an outstanding instructor. Your 10/10 and 5 stars mean the world to us. We’re glad you had such a positive experience.

Regards,

National Intensive

Rated 4 out of 5 stars

Phone inquiry operator review: EXPERIENCE PRIOR TO BOOKING…

BASED ON EXPERIENCE PRIOR TO BOOKING (cannot comment yet on lessons as have not had any): Yad was polite, efficient and helpful answering my pre-booking enquiries over the phone.

21 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you for sharing your experience so far. We’re delighted to hear that Yad was polite, efficient and helpful when answering your pre‑booking questions. We always aim to make the booking process as smooth and reassuring as possible. We look forward to welcoming you to your first lesson and hope the rest of your experience is just as positive.

Regards,

National Intensive

Rated 5 out of 5 stars

The perfect instructor

Having done some lessons beforehand in a manual car I couldn’t recommend a better instructor! Samina was amazing and very reassuring, if it wasn’t for her professionalism, simple and clear ways of teaching I wouldn’t have passed, she made sure I understood everything from how to use the window wipers to parallel parking and using roundabouts.
Amazing instructor!

21 May 2026
National Intensive logo

Reply from National Intensive

Thank you so much for your wonderful review. I’m thrilled to hear you felt supported and reassured throughout your lessons. It’s great to know the clear explanations and step‑by‑step guidance helped you feel confident with everything from wipers to roundabouts. Well done on your pass — you earned it.

Regards,

National Intensive

Rated 5 out of 5 stars

Helped me to understand what I was…

Helped me to understand what I was asking about, gave great extra advice.

21 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for the kind words. I’m really glad I could clarify things for you and offer some helpful extra guidance. If you ever need anything else, I’m always here to help.

Regards,

National Intensive

Rated 5 out of 5 stars

Knowledgeable and confident

I had a very helpful conversation with Yad
He was very knowledgeable and honest
Took his time explaining all the options for me and it was not in a pushy sales kind of way
I felt confident to want to book with the company based on this experience with Yad

21 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you for your great review. I’m really glad to hear you had such a helpful conversation with Yad and that his knowledge and honest approach gave you confidence to book with us. We appreciate you sharing your experience.

Regards,

National Intensive

Rated 5 out of 5 stars

Yad was very helpful and helped me get…

Yad was very helpful and helped me get a clear understanding of the theory side of driving.
he really made an effort during the call
and for any parts i didnt understand he was more than happy to go over it again which was very helpful

20 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for your thoughtful review. I’m really glad to hear that Yad was very helpful and gave you a clear understanding of the theory side of driving. He always aims to make sure everything is fully understood, so it’s great to know he took the time to go over any parts you weren’t sure about and that it made a real difference for you.

Regards,

National Intensive

Rated 4 out of 5 stars

Yad was really helpful

Yad was really helpful. He understood my situation, and was helpful to offer what I needed
Much appreciated 👍

19 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for your review. I’m really glad to hear that Yad was really helpful and understood your situation. It’s great to know he was able to offer exactly what you needed. Much appreciated, and thank you for taking the time to share your experience.

Regards,

National Intensive

Rated 5 out of 5 stars

Was very informative and helpful yad…

Was very informative and helpful yad thanks

20 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you for your lovely review. I’m really glad you found the lesson informative and helpful. It was a pleasure working with you. If you ever need anything else or want to continue building your skills, I’m always here to help.

Regards,

National Intensive

Rated 5 out of 5 stars

Called national intensive to make an…

Called national intensive to make an enquiry about a course I had booked with them, I spoke to Rachel who was verry helpful and resolved my query quickly and effectively.

20 May 2026
National Intensive logo

Reply from National Intensive

Thank you for your fantastic review! We’re delighted to hear that Rachel was able to help with your enquiry and resolve everything quickly and effectively for you. We’ll be sure to pass your kind comments on to her. Thank you for choosing National Intensive!

Regards
NI Team

Rated 5 out of 5 stars

He teach me something on driving lesson…

He teach me something on driving lesson about technique, that I never know from other instructor that i had experienced before.

20 May 2026
Unprompted review
National Intensive logo

Reply from National Intensive

Thank you so much for your kind words. I’m really glad to hear that the driving techniques we covered gave you something new that you hadn’t experienced with other instructors. Helping learners build confidence with clear, practical methods is always my goal, and it’s great to know it made a difference for you. Keep up the great progress on your driving journey.

Regards,

National Intensive

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look