National Motoring Lawyers Reviews 

422
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff and solicitors for their exceptional support, dedication, and professionalism throughout stressful legal proceedings. Many people note that the team provides clear guidance, helping secure successful outcomes and putting minds at ease during difficult times. However, some people mentioned issues with poor communication, unreturned phone calls, and unexpected fee increases during their cases. A few reviewers also felt dissatisfied with administrative responsiveness, noting difficulties getting timely updates or reaching someone when needed. While the majority enjoyed positive outcomes, these occasional challenges created additional stress for a small group of clients.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, dedication, and deep... See more

Service

Reviewers mention ambiguous feedback about service, with opinions heavily split. On one hand, some consumers... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers reported terrible... See more

Claim

Reviewers highlight ambiguous aspects of claim experiences, showing starkly divided outcomes. While many... See more

Price

Consumers find price to be ambiguous, experiencing significant frustration over unexpected expenses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used NML service it is difficult a very difficult time, there is no point blaming anyone else what ever the outcome as you have to release your at fault in the first place my solicitor was 100% spot... See more

Rated 4 out of 5 stars

4 stars not 5 Firstly I cannot thank Sandra Cooper, David Houldcroft and Mr Lucas enough, all three of them were exceptional. I was in the very fortunate position that I could afford the very be... See more

Company replied

Rated 5 out of 5 stars

Having been charged with suspected drunk driving , I used NML as was informed they were good in this field. I picked Mr David Houldcroft to defend me as he was most experienced on their panel... See more

Rated 5 out of 5 stars

Case Dismissed! When I contacted NML my first contact was Sandra Cooper who was incredible with me she was patient, helpful and took the time to fully understand the case. Also Susan who works close... See more


Company details

  1. Legal Services

Written by the company

We are one of the very few, if not the only firm of solicitors in England and Wales dealing with drink driving related cases and nothing else. Our specialism covers driving with excess alcohol, drunk in charge, failing to provide and driving under the influence. We provide a FREE initial advice service (including weekends and bank holidays) with the option of having our legal team represent you at Court. A quick phone call with us answering a few questions may avoid a criminal record and a lengthy driving ban.


Contact info

3.9

Great

TrustScore 4 out of 5

422 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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3.9

All reviews

(422)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10

I was charged with drug driving back in March. I discussed my case with several lawyers, but my initial call with Garry was when I knew NML were different. He showed that he cared and explored all defence options available. They are really affordable in comparison to other firms and offer payment plans as well as great customer service.

My reviewing lawyer was Sandra Cooper alongside caseworker Paul and they were just absolutely brilliant. Kept me informed and up to date throughout my whole case, acknowledged and delivered to my requests and found the best defence case we could use. She gave me hope.

The day before my trial I got a call from my representing lawyer Raoul who explained what would happen on the day and answer any questions. We then met 30 mins prior to the trial and debriefed through the plan. He was very thorough and kept it real. We had to wait 3hrs before we actually went in and when we did, Raoul did his job. He was great, stated the facts, took a different approach, got to know me and genuinely fought for me. This resulted in a case dismissal and me being found not guilty!!!

This was the best case scenario and NML made it possible for me. I got to keep my job and more importantly my license 😅. I thought I’d have to settle with the ban and just firm TFL but thank god I found these guys.

If anyone is going through the same situation don’t settle, give yourself a fighting chance and hit up NML!!!

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Great job and help given by NML. Sandra…

Great job and help given by Sandra Cooper and Amanda from NML. Thanks also to Mr Rasib(rep), I Was told I may have a defence by Sandra and she assigned the team and got to the task, I had my case dismissed due to lack of evidence. So ended up keeping my licence and chance of promotion. Once again Thanking you guys.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Caring, comforting and professional service!

From the moment I had my first phone call with Sandra Cooper I was confident that NML were the right legal firm to represent me through this process. Sandra was so reassuring and put my mind at east that my case would be given the fight it deserved.

The process was clear and easy to understand and I was always kept updated on progress and what the next steps would be. I was consulted when decisions needed to be made and never felt uneasy about the advice that was provided by the team.

Responses to queries were always provided in a timely manner if not immediately which further reassured me that my case was just as important to NML as it was to me and I wasn't just another client on the roster. This is truly invaluable for someone like me who has never gone through such an experience.

I was releived that the case against me had been dropped by the prosecution and any fees that I had paid for expert reports or services that were not used were refunded to me within the week.

I cannot recommend National Motoring Lawyers enough, their communication, people and professionalism really are 5 star. Thank you!

17 March 2024
Unprompted review
Rated 1 out of 5 stars

Dear sir/ madam Please 🙏🏽 I beg you in…

Dear sir/ madam Please 🙏🏽 I beg you in the name of if you have a drink drive case if you can't get another solicitor company to go court with you don't used this company they will not help you.all them good for is to send you big bill and let you end up in court with big bill.and will send solicitor to court who cant defend your case and make pure mistke while taking to the judge. No good only for your money.

1 July 2024
Unprompted review
National Motoring Lawyers logo

Reply from National Motoring Lawyers

You were represented at Court on 01/07/24 on an appeal against conviction.

Unfortuately the court did not uphold your appeal. It was explained at the outset that we cannot guarantee a successful outcome in every case.

On review of your file you received an exceptional level of client care and your case was fully prepared to a high standard.

We are the one of the very few, if not the only solicitors in the country dealing in drink driving related cases and nothing else with around 7000 cases since 2009.

We charge a fraction of the fees of other motoring lawyers as we believe in providing a service for all budgets not just VIP clients.

We wish you well for the future and hope to hear from you soon about your review so we can resolve your issues.

Rated 5 out of 5 stars

Highly recommended, excellent service!

I contacted NML when faced with the prospect of a driving ban for an alleged motoring offence. I initially spoke with Sandra Cooper who explained my options and then received brilliant support from my case worker Paul and reviewing lawyer Laura Heywood. Once my case was prepared I had my case dismissed thanks to my advocate Philip Lucas whom I highly recommend to anyone who is worried about losing their license. Trust the process, this firm will not let you down.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Success Story ( very Happy )

Fantastic service and very on point
They archived exactly what we set out and they helped me build a very very strong case

You have to put the hard work in together to get the results that you need

William and the whole team offered advise and direction all the way through the process and I’m pleased to say we got the results that we needed

Thanks to the team I am now back driving again and I sincerely recommend NML

Thanks team

Richie UK

5 June 2024
Unprompted review
Rated 5 out of 5 stars

I just want to say how amazing Makesh…

I just want to say how amazing Makesh has been representing me court today. He was amazing from start to finish, he was so knowledgeable and he got me an amazing result. I can't thankyou Makesh enough. Highly recommend Makesh for anyone in my situation. Top Man.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

NML helped get the case dismissed

NML helped make what was a worrying 10 months waiting to see what would happen, eventually have a positive outcome. My business relies on having several licenses and this situation had the potential to put this in jeopardy. Thankfully NML we're able to do a great job and the CPS eventually dropped their case three days before the trial.

3 May 2024
Unprompted review
Rated 4 out of 5 stars

If you know you know

I had very hard case and due to some issues previously this made my case even more complicated.
NML first interaction with myself was brilliant very positive and very open.
However there’s is bit of let down is the fees everything is money and money.

My biggest thing was trial when the lawyer I selected even she won the case she told me to appeal guilty and this put me really down after almost £9k spend this is not what you wanna listen.

I plead myself not guilty and I won the case couldn’t be more happier.
Bit of more interaction with the customers should be something that you guys need to take in consideration.

Now waiting to recover some of the money spend and I just need to say thank you.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

This company saved my future

I have got to write this review to thank NML in getting me a Discontinued from the CPS in a trial I was to attend tomorrow 12/06/2024. From
The very first call back in January 2023 to the present day this firm kept me updated monthly as to the position of the court case regarding my Hip Flask defence I had raised . Today I got a call stating that I don’t need to attend court as insufficient evidence was available . Had I not contacted NML I fear I would have otherwise lost my licence to drive and this would have had a detrimental effect on my life with work and home. I’m so relieved , and can’t thank the team enough , especially Sandra, Nicola and Paul .I recommend anyone with a driving conviction looming to get in touch with NML from the onset to help securing a positiv outcome . Thanks again NML , I can now look upwards and travel onwards .. all the very best to you all for futures … regards Graham B

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Robert Case 9210

For anybody with the similar experience contact NML who were very efficient in getting my drink drive case dropped. While I failed a roadside breath test it wasn't by a great amount, the polce station breath test I was confident of passing but their machine was not operating properly either accidentally or deliberately. My experience with NML has been friendly and feedback was quick. If you sre being charged at a magistrates court and intend to plead 'Not Guilty' the be sure to have a NML lawyer to agrue your case.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

NML GOLD STANDARD SERVICE

NML were extremely helpful throughout the whole process and kept me updated with everything that I needed to know and needed to complete regarding my case. They provided me with an excellent Barrister who won my case.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

WOW.... very happy and changed my life

When I first enquired with NML, I was given great advice and I then read their reviews and felt that they were the ones to assist me.

To say the least I was worried and stressing more than anything, however NML kept me in the loop at all times. When the bills came into pay, I was shocked and I couldn't afford to pay all at once. I made a call and they were more than happy to help and provide a payment plan.

They have done a great job and thanks to them, My case was dropped. When I got the call from them to advise I wont be losing my license, I cried. I am very grateful.

If you want a great lawyer / representation I recommend NML.

Thanks again.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Speak to NML they will help you

I can’t give this company enough thanks and praise. I was so stressed out after I was charged with drug driving for days I was panicking wondering what to until 1 day I went on line and came across national motoring lawyers. I decided to send NML a quick description of the situation I was in. Within 20 minutes I received a phone call from one of lawyers at NML. After speaking to the lawyer my mind was put at ease. NML kept in contact with me throughout the entire process, kept me up to date with everything they were doing. A week before my court date the CPS dropped the charges 👍🏼. PLEASE PLEASE if you’re going through something similar please get in contact with NML. Once again Thank you to the team at National Motoring Lawyers

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Won My Case 🥳

Having National Motoring Lawyers represent me was the best decision I made. I was going through a drink driving charge since December 2023. After appearing in court 4 times, NML eventually had the charges against me dropped 7 days before my trial and are now going through the process of claiming back some of the costs I have paid. I couldn’t be happier. A big thanks to Neil Blackaby & James Brookes for representing me and my Caseworkers Michelle & William. The whole team at NML are amazing. 100% recommended.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

I was sentenced to a trial for drunk in charge of a vehicle

I was sentenced to a trial for drunk in charge of a vehicle and expected to receive 10 points and a fine. David houldcroft represented me and set my mind at ease explaining every eventuality in layman terms . He argued my case which got thrown out on a technicality. Thanks to David who was absolutely brilliant I now still have a perfectly clean record .
Thanks David it’s much appreciated your a superstar

2 May 2024
Unprompted review
Rated 5 out of 5 stars

When the odds felt stacked against me NML came to my rescue!

Following a car accident, I was breathalysed and found to be over the limit. I felt I needed advice about any forthcoming police action and having researched several solicitors settled on NML as they appeared professional, helpful and not too expensive. NML's Gary Roberts helped a lot with my initial enquiry in advising me that I should put forward a no guilty plea on a number of different aspects. The lawyer representing me at the first hearing was Ms Shrestha who was very professional and communicative and the trial lawyer, Jay Lemosa, was excellent at representing me and getting the case dismissed. I therefore retained my licence with no ban, no criminal conviction and costs awarded. I would therefore whole heartedly recommend NML to anyone in such a position and when the whole situation felt so hopeless.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

I have this morning been at trial for…

I have this morning been at trial for dd. I was facing a 3 year ban and was understandably worried and didn't hold out much hope in keeping my license.
Initially Sandra Cooper was brilliant and set all the balls rolling involving Laura at the plea hearing who was lovely.
After lots of advice, I chose to plead not guilty which then led me to the trial at magistrates Court today.

David Houldcroft was in one word amazing along with his partner Nicki who put me at ease throughout our initial meeting in Court.

David explained everything to me in layman's terms and knew exactly how he should represent my case in the most professional way after years of experience. David worked his magic and I kept my license with 10 points and a fine to be paid in 12 month installments.

I could not recommend the service highly enough. After months of dread I can now relax, its still sinking in.

Thankyou David Houldcroft, Nicki and NML. You have been AMAZING!!!

Natalie.

23 April 2024
Unprompted review

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