I've been using NarpsUK for around 7 years now and they have been brilliant. I had a small problem (it wasn't show stopping) when creating invoices so logged a call. The problem was resolved by their... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Narps is a valued body within the world of dog walking, boarding and sitting. Its Business Course is amongst the best I have come across - very comprehensive, thorough and incorporating an excellent c... See more
Whenever I contact NARPSUK via email, someone responds to me within half an hour - without fail. If I still need assistance, I get to speak to a human. There's no waiting on a switchboard or anything... See more
Company replied
Narps is a National organisation that offer template contract, excel accounts and much more. Using their booking tool is easy and if you have a problem they are easy to contact. I have been a member... See more
Company details
Written by the company
NARPS UK, or the National Association of Registered Pet Sitters & Dog Walkers, is a membership organization that represents professional pet sitters and dog walkers in the United Kingdom. Founded in 2008, NARPS UK has become one of the leading associations for pet care professionals in the country. One of the main goals of NARPS UK is to ensure that all members adhere to the highest standards of professionalism and ethics in their work. To become a member, pet sitters and dog walkers must agree to adhere to their ‘terms & conditions’ and ‘code of practice’ this includes acquiring a basic disclosure criminal record check if holding keys and insurance verification. Members are encouraged to further their knowledge via their online accredited courses & education to stay up to date on the latest best practices in pet care. In addition to providing support and resources for its members, NARPS UK also serves as a valuable resource for pet owners who are looking for reliable and trustworthy pet care services. The organization maintains an online directory of its members, making it easy for pet owners to find qualified professionals in their area. NARPS UK also offers a range of other benefits to its members, including access to discounted insurance rates, forms & contracts, a range of information sheets, software to run their business on, networking opportunities with other pet care professionals, and marketing support to help members grow their businesses. The organization also advocates on behalf of its members on issues related to pet care and animal welfare. Overall, NARPS UK plays an important role in promoting high-quality pet care services in the United Kingdom. By setting standards for professionalism and ethics in the industry, the organization helps ensure that pets receive the best possible care from qualified professionals.
Contact info
11 Glenway Road, Rochester Riverside, ME1 1NT, Rochester, United Kingdom
- 0203 002 0065
- info@narpsuk.co.uk
- www.narpsuk.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been with NARPS since i went solo…
I've been with NARPS since i went solo and started my dog walking business 8 years ago and couldn't be happier. The software is brilliant and so easy to use and makes doing tax a breeze. holds all the info you need for your business and anytime there's been any issues they get back to you very quickly and keep in touch until it is sorted. brilliant company and software.
Pets are Life has been a member of…
Pets are Life has been a member of Narps for a number of years. We have found the site to be invaluable to the business and we use it all the time. It is so good to have this resource of information to go to so you are always up to date and the people that work there are always ready with fantastic help and information.
thank you Narps for everything you do!
I've been using the NARPS booking…
I've been using the NARPS booking system for 6 years and I'm very happy with how it works for my company. Easy to use and able to provide data for individual clients.
Brilliant booking system
We have used NarpsUK since starting our dog walking business and find the booking system and invoicing system invaluable. There have been a couple of issues with invoices going into spam/junk mail which we haven't got to the bottom of but apart from that, we wouldn't be without it.
A great site for my Petcare services…
A great site for my Petcare services business I started up 7 years ago. Renew it every year.
Very professional and excellent material and forms that can be given to clients.
With the training, forms and invoices all on one site makes it a very easy process.
Regularly updated and any glitches quickly sorted.
Would not hesitate to recommend the site 😊
Reassurance and Professionalism
I was reassured when starting my dog walking/ pet services small business last year to have the backing of a professional organisation , Narps Uk. I was able to undertake their business course, use their client booking forms and take advantage of a reduced cost business insurance policy. I feel that this has contributed to my obtaining clients who appreciate a professional approach. Being a member of Narps UK has been a very positive experience for me.
A guiding light
I’ve been a member of Narps for over 11 years and have always found it worthwhile. It gave me confidence to set up my business and the forms and contracts cover so much that I wouldn’t even have thought about. The software including bookings and invoice system makes life simple. I can’t recommend NarpsUK enough. If I’ve ever had a query they’ve always got back to me really quickly which has been greatly appreciated.
It was easy to join up and access the…
It was easy to join up and access the great advice and knowledge at hand to build up my business. The ability to use pre-produced documents for my pet sitting business has reduced my stress and allowed me to have professional paperwork to give to clients without me employing a business solicitor.
A must have app for all dog walkers….it has EVERYTHING you need to run your business….and so easy to set up and use
I have been using Narps for many years as they provide everything a dog walker needs…..accounts package; booking system, contracts/forms/ advice and many more features! I often check out other apps to see if there is a better one but no! I love how you are in control of all the bookings/ changes (which my lovely clients tend to do on a regular basis!!!). Also any technical enquiries (I am a technophobe so initially I had to ask a few questions but it really is a simple app to use so I am sure this was just me) but any questions were answered swiftly (and in layman’s terms so I could get it sorted quickly!).
I’ve been with NARPS since starting my business in 2014 my…
I’ve been with NARPS since starting my business on 2014. I’ve been very happy with them. Their software is easy to navigate, they are always quick to respond to any queries and are good at keeping us updated if any change in legislation. The only issue I’ve got that is ongoing is my invoices ending up in clients spam and occasionally the account details changing on the invoices of new clients. I would still Highly recommend them though.
I’ve been with Narps Uk since the start…
I’ve been with Narps Uk since the start of my business 8 years ago.
The booking system is easy to use so when you invoice all the info is pre-loaded from the booking. There have been issues where my clients haven’t received my emailed bookings/invoices and apparently Narps tell me this is caused by my clients not marking my emails as known contact therefore my emails can end up in their spam.
When it comes to year end there’s a financials tab that lists all work done. If you haven’t closed off an invoice it’s marked in red so you can check your bank if you definitely received payment and then just close off the invoice. It tallies up your year’s earnings and you can export the excel sheet and save it in a style ready to forward to your accountant.
Excellent responsive service
I've been a member of NarpsUK now for several years, They provided me with sound training to become a professional dog walker and pet sitter. The training was comprehensive, relevant and interesting and gave me the confidence to start my own small local business. Their platform is straightforward to use and they provide useful and helpful business documents and processes which its members can access to develop their administrative and professional business skills. These include sample contracts, health and safety forms and pet assessment forms besides several others. This saves time and allowed me to focus on getting my services up and running. From time to time we have important updates sent and as a member i can get to create my own web page throughout their site and make use of their logo and professional membership services and emblems. This provides greater credibility in the business world of pet care. Clients are also able to leave their reviews about my service. We also have access to forums and social media options to share our stories, discuss ideas and reflect on our experiences. Its a great service and the staff are always polite attentive and responsive. This means I receive timely outcomes and support to my inquiries. Thanks NarpsUK for a professional and friendly service.
Absolutely brilliant
Absolutely brilliant! So useful and informative! Brilliant to see so many people are signed up to their ideals and thinking! Totally trustworthy and reliable! Brilliant!!!!
Happy customer
I’ve used Narps UK from the online course right through to year 6 of the business,
It’s been incredibly helpful when encountering problems/ hiccups with the software on the whole.
The only one unresolved is my invoices going into clients spam sadly!
But hey it’s a small issue, have been very happy with the service and tools they provide.
Thank you 🙏
Reliable and trust worthy
Reliable and trust worthy
Easy to use site which gets you ahead in the business game
New business...
Being a new business within the canine industry I found joining NarpsUK invaluable. There is so much information and often quite varied information online. NarpsUK gives you peace of mind having the important document templates available for you use, discounted courses, insurances and the support network they provide making the start up process simple and easy and stress free.
Very useful site
Very useful site.
I use the invoices and software and accounting.
Lots of advice and forms you may need.
Starting a new career as a dog walker…
Starting a new career as a dog walker has become so much easier to understand by going through NARPS. The content and support is priceless.
Well worth joining
I’ve found NARPS membership very useful on many levels since starting up a pet care business in 2016.
Not a tech person- NARPS helped a lot setting up a website, providing marketing platform and giving lots of advice on this. Peer support groups also available.
Reduced price courses with membership- including pet first aid, and discounts on business insurance.
Becoming a member entails adhering to a code of conduct which is assuring for customers and can be used as a business philosophy.
Business form templates were great to use.
During lockdown 2020- NARPS provided good advice and much appreciated support at this difficult time to be self employed.
Marilyn is readily available and very responsive when advise required. It’s been much appreciated. Thank you

Reply from NarpsUK Ltd
NARPS has lots of useful tools for your…
NARPS has lots of useful tools for your business and a simple and easy to use booking system. The contracts have been very useful for my business and the customer service is always helpful!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







