Naqelexpress Reviews 40

naqel is incredibly LAZY, they only want your money and are not willing to do any of the work. disgusting people, disgusting service. greedy as hell, i pray this shipping company collapses soon.

My order arrived at Jordan facility on Monday the 6th of April and has been out for delivery for six days and I still haven’t received it. I am unable to contact anyone as the number given doesn’t answer. I’m not sure what to do.

Words are not enough to describe the agony of dealing with this company. This courier company is the cure to online shopping! Any website which sells online should NOT deal with this company. As a customer, I will stop ordering from any platform that uses this company and its dedicated courier. The level of incompetence and lack of communication is mind-boggling.

Absolutely unacceptable service from Naqel Express.

A courier delivered a heavy item to my home and offered to bring it inside himself due to the weight. While wheeling it in on his trolley, he smashed into my wall and broke a large chunk of plaster off, causing visible damage.

I immediately took photos and video evidence with the driver standing there, clearly showing both the damage and the situation.

What followed was even worse.

Instead of taking responsibility, the company falsely claimed:
• that I asked the driver to bring it inside
• that there was no damage

Both statements are completely untrue and directly contradicted by the proof I provided.

For two weeks, I repeatedly emailed and called. Each time:
• cases were closed without resolution
• no one called back
• responses were copy-paste templates
• zero accountability was taken

This is not just poor service — it is blatant refusal to accept responsibility for property damage.

The lack of professionalism, ownership, and customer care is honestly shocking. I have clear evidence and am now considering escalating this further, including formal complaints.

If you value your property and your time, do not use this company. They will damage your home and then deny it happened.

Truly one of the worst courier experiences I’ve ever had.

Literally the worst delivery experience I've encountered since living in the UAE. I have no idea why Amazon have started using them. Paid for next day, got a notification it'd be 3 days before delivery. Now it's showing as delivered even though it hasn't been. Customer service is non existent. Website chat, Whatsapp and phone all send you to the same useless menu

if I could rate them a 0 star I would, they disrespect their clients, and the elderly, I was very disappointed by their service, claiming delivering in time is their motto but it's all lies, since they always arrive late.

If I could give ZERO stars, I would.
They do not contact you, their delivery system is outdated. There is NOTHING express about them. I purchased something with next day delivery. After a week not only it wasn't delivered but no estimated time of delivery. The people that assist you, reply to your email without reading the previous messages, so you have to re-explain your problem ten times, and in the end they just reply the same useless info - your order is being processed - which, in their case, means "no is doing anything about this. You will get when you get it". I have never seen so much disrespect in my life

I am very disappointed with this company. They were supposed to collect a package from me three days ago, and every morning I receive a message saying the courier will come—but no one ever shows up. I also contacted them by email, but nothing was resolved and there was no proper follow-up.

On top of that, when I tried to submit a complaint through their app, the AI chatbot kept sending me a link for the complaint form, but every time I clicked it, the app just looped back and I couldn’t actually submit anything. Completely useless system.

Because of their unreliability and lack of professionalism, I now have to use another logistics company to handle my shipment. Very frustrating experience and definitely not recommended.

Very good service always.This company don't delay to deliver package

It's really frustrating,it's been 27 days and still i have no idea when my order is going is tobe delivered.There is no response from delivery partner Naqel express,when I m trying to track my order it's showing order not received from retailer.The service of both Yesstyle and Naquel express is horrible.Servicing at Intenational level with the worst customer service.There is nobody except chatbot to track our orders.

Tracking no-336538549
Order no- 26981302

This delivery company is terrible. For the first three days, they kept saying the delivery person couldn't reach me because my phone was off, but that wasn't true. Then, on the fourth day, the driver asked for my location at 7 PM. I sent it right away, but they didn't respond. The next day, I saw they had called me on WhatsApp at 5:30 AM! That's unacceptable! Why are you tormenting us?

I had 2 orders in one month that didn't receive
While I had other orders received successful
I sent an email for the customer care without any response

It's a bad carrier

Worst company to deal with. There is no way to reach them. Their website does not work to update location. Their whats app is horrible they dont respond. Their phone is automated so you cannot speak to anyone there is no OPTION. Horrible.

"attempted" to reach out to me stating they needed an updated address. A few emails then stopped responding. Did not attempt via phone

Horrible experience
Worst courier company

Worst experience in my life. especially Amira, so irresponsible agent. gave me her number and did not pick up 0564113304.

Worst service ever!!! I have been waiting for my parcel that I need for an event and the courier has been in contactable and unresponsive and the customer care was horrendous.
Never use this service!!!

they are scammer and they steal orders

Worst delivery. I've been waiting for my parcel for 4 days and it hasn't arrived. You send me an SMS every morning, wait for TODAY And every evening - sorry, we couldn’t get through. BUT you never called me. Why do you promise me delivery every day???? 300761208

I placed an order 10 days ago and have been in constant contact with customer service, who repeatedly promised delivery each day but never followed through. It feels like they are making excuses and not valuing their customers. This has been the worst experience I've ever had. I strongly advise against dont do any service with them