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Nanny & Butler Reviews 

149
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company, warmly highlighting the exceptional professionalism and dedication of the team. Customers frequently praise the staff for being exceptionally kind, knowledgeable, and genuinely supportive throughout the entire onboarding and matching process. Many people appreciate the prompt and clear communication, noting that recruiters consistently take extra time to understand individual needs, background, and long-term career goals. However, some customers also noted occasional challenges regarding overall communication, transparency, and long-term responsiveness from certain staff members. A few reviewers mentioned experiencing unexpected delays without updates, ignored follow-up messages, or unread emails after participating in initial interviews.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently professional, prompt, and... See more

User experience

Customers report overall satisfaction and positive experiences with user experience. Reviewers frequently... See more

Customer service

People report positive experiences with customer service, highlighting professional, responsive, and... See more

Response time

Customers consistently note positive experiences with response_time, highlighting swift communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lucy had been amazing. Prompt, thorough, attentive. She listened to what we needed. She coordinated and organized to make sure our considerations were addressed. Our schedule is intense and rather spo... See more

Company replied

Rated 5 out of 5 stars

We are so relieved to have found Nanny&Butler! They really understood our family’s needs and guided us every step of the way. Thanks to Serena and the team, we found the perfect nanny who fits beautif... See more

Company replied

Rated 5 out of 5 stars

Hello! Through my registration and for interview Lucy assist me and guide me the whole process.I really appreciate her work and service.I am happy register and willing to work with Nanny&Butler

Rated 5 out of 5 stars

I Love this agency because I always feel heard. They are personable and you don’t just feel like a number, like you do with some other agencies. The staff are knowledgeable and listen to you. They re... See more

Company replied


Company details

  1. Talent Agency
  2. Human Resource Consulting
  3. Recruiter
  4. Recruitment Service

About Nanny & Butler

Written by the company

Nanny & Butler is a global search consultancy leader in the placement of Private Household Staff, Childcare Specialists, Family Office Staff and Yacht Crews worldwide. With 20 years’ experience, we are the go-to Nanny and Domestic Staff Agency for UHNWIs, Billionaires, Royals, High-Profile Families, High-Flying Professionals and Celebrities worldwide, providing a complete, bespoke service that offers quality placements, honesty, efficiency and utmost privacy. We can find the very best staffing solutions for your home, country estate, yacht or family office, whether you need an efficient Housekeeper, a multi-tasking Domestic Couple, a skilled Private Chef, or a capable House Manager.

VISIT OUR WEBSITE
CLIENT REGISTRATION

Nanny & Butler is a trusted Nanny Agency, and we take pride in selecting the best candidates available, including Nannies, Rota Nannies, Bilingual Nannies, Special Needs Nannies, Norland Nannies, Governesses, Maternity Nurses,Tutors, and Private Educators. We are dedicated to finding the very best childcare for your family’s needs, from the very start of your baby’s life. Our searches are so niche that we go beyond recruitment and headhunt the very best, most unique candidates for your needs. With more than 83% of returning clients, we know how to meet your needs. Contact us today for more information or register below to activate your search.

What sets Nanny & Butler apart

✔️ Specialist expertise in private household recruitment


✔️ UK & international placements


✔️ Thorough vetting and reference checks


✔️ Discreet, professional and personalised service

✔️ Long-term relationships with families and candidates

At Nanny & Butler, we believe trust is everything.

Reviews on Trustpilot help us maintain the high standards our clients and candidates expect, and allow us to continuously refine the way we work.

Whether you are a family seeking outstanding household staff, or a candidate looking for your next role, Nanny & Butler is here to support you every step of the way.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

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Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(149)

137 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Application & Interview Process

The application and interview process with Nanny & Butler was exceptional, largely thanks to Marijana Nedić (Maya). From start to finish, she was incredibly professional, supportive, and communicative. Maya truly made me feel valued as a professional and kept the entire process seamless and encouraging. I highly recommend this agency for their outstanding candidate support!

26 June 2026
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Reply from Nanny & Butler

Thank you for your feedback. Our goal is for our clients and candidates alike to feel supported every step of the way, and we are very glad to hear you have felt that way. Thank you for putting your trust in us.

Rated 5 out of 5 stars

Interview Review

’ve only just started with Nanny & Butler and haven’t been placed yet, so this is about the recruitment side.My experience: I had an initial interview, followed by email exchanges. Nadia realised I’d left a few details out of my CV, sent a corrected version, and it was accepted quickly without any hassle. Communication was clear and prompt.Looking forward to seeing how the matching process goes from here.

2 July 2026
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Reply from Nanny & Butler

Thank you for sharing your experience during the initial recruitment stage. We value your feedback.
Thank you for your trust,
The Nanny & Butler Team

Rated 5 out of 5 stars

Excellent

Recently i had an interview with the company and the way they talked and asked questions and services is really excellent

28 June 2026
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Reply from Nanny & Butler

Thank you for sharing your experience. We are thrilled at the prospect of finding your next position!

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience with Lucy. Very proactive, kind and professional.

27 June 2026
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Reply from Nanny & Butler

Thank you for sharing your experience. Lucy will be very glad to hear! Nanny & Butler is at your disposal.

Rated 2 out of 5 stars

⭐⭐☆☆☆ Very disappointing experience overall

⭐⭐☆☆☆

Very disappointing experience overall.

I have been registered with Nanny & Butler for several months and have applied for numerous positions where I met all the listed requirements. Unfortunately, most of the time I either receive no response at all or have to repeatedly follow up without getting any meaningful feedback.

On several occasions, I was told that clients required additional qualifications or years of experience that were never mentioned in the job advertisement. For example, I was informed that a client wanted 10–15 years of experience for one role and 5+ years plus extensive travel experience for another, despite these requirements not being stated in the original job descriptions. This makes the application process feel misleading and wastes candidates’ time.

I also had interviews that lasted only a few minutes, with little opportunity to properly discuss my background or experience.

Most recently, I was contacted regarding a position that was still being advertised as open. After being asked to register, despite already being registered with the agency, and after multiple attempts to clarify the situation, I was eventually informed that the position was no longer available.

Communication throughout the process has been inconsistent. Some emails are never answered, follow-ups often go ignored, and there appears to be a lack of coordination regarding active vacancies.

To be fair, I did have a positive interaction with one recruiter who was professional, courteous, and conducted a proper interview. However, one positive experience does not outweigh the ongoing issues with communication, transparency, and responsiveness.

I hope the agency improves its candidate communication and ensures that job requirements and vacancy statuses are kept accurate and up to date.

24 June 2026
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Reply from Nanny & Butler

Dear Constança,

Thank you for taking the time to share your detailed feedback. We genuinely appreciate it, and we've already reached out to you privately to discuss your concerns and provide more insights into how our recruitment process works.
We hear your frustration about the difference between initial job requirements and what clients mention later in the process. Sometimes as we work with clients, their specific needs become clearer, and additional qualifications or preferences emerge that weren't initially listed. We understand this can be confusing, and we're working to communicate those nuances more transparently as they develop.
We also understand that the recruitment process can feel inconsistent at times. With the high volume of applications we receive, we don't always communicate as quickly or consistently as we'd like; and that's something we're actively working to improve internally.
What we can promise is that when we identify a candidate who is genuinely a strong match for a client's needs, we absolutely move forward with them. We're committed to quality over quantity, which sometimes means we're selective about which positions we put candidates forward for; but it's always in the candidate's best interest.
We appreciate your patience and your willingness to engage with us. We hope we can demonstrate through our actions moving forward that we truly value working with you.

The Nanny & Butler Team

Rated 5 out of 5 stars

Very professional and kind personal

Very professional and kind personal

14 June 2026
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Reply from Nanny & Butler

Thank you very much for your feedback. We strive to provide an excellent service, and we are happy to hear you had a great experience.

Rated 5 out of 5 stars

The interview with Lucy was very good

The interview with Lucy was very good.
I felt very comfortable and we spoke with smiles the whole time. I answered all the questions with complete ease and I was happy to do this interview!
I sincerely hope to work with this company.
Thank you so much Lucy!

19 June 2026
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Reply from Nanny & Butler

Thank you for your lovely feedback. Lucy will be very glad to hear. We look forward to working with you more.

Rated 5 out of 5 stars

Reliable and responsible company

The interview with Lucy was productive and candid, and the interaction was very pleasant—unhurried and discreet.

21 June 2026
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Reply from Nanny & Butler

We really appreciate you taking the time to tell us your thoughts. We are glad to hear Lucy provided a professional and positive experience. We look forward to working with you.

Rated 5 out of 5 stars

Hiring the best & working for the best

I applied for a job with this company. They were extremely professional and very quick and responding back for follow up interview. During my interview, the hiring manager was on point asking all the questions about my experience. I appreciate the time and questions that were asked getting to know me as a caregiver. I am looking forward to working with a great company.

18 June 2026
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Reply from Nanny & Butler

Thank you so much for the wonderful feedback! We're thrilled to hear that you had such a positive experience throughout the interview process. We're excited about the possibility of working with you and look forward to supporting you in this next chapter of your career. Thank you for your trust in us!

Rated 5 out of 5 stars

Very good!

Recruitment process is quick and highly profesional.

9 June 2026
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Reply from Nanny & Butler

Thank you for your feedback and for your trust in us! We look forward to collaborating with you.

Rated 5 out of 5 stars

Valentina Arena

Valentina Arena , was empathetic and understanding unlike most recruiters
I feel her honesty and sincerity

13 June 2026
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Reply from Nanny & Butler

Thank you very much for your feedback. We are very glad to hear Valentina provided such a wonderful service!

Rated 5 out of 5 stars

Outstanding Support from Isabella

Excellent experience from start to finish. Isabella was incredibly helpful, professional and efficient. She responded to my message straight away, confirmed receipt of my CV and arranged my registration interview without delay.

I felt welcomed, valued and treated with genuine kindness throughout the process. It is clear that Nannies & Butlers takes great care in supporting both families and candidates.

Thank you, Isabella, for your prompt communication and professionalism. I look forward to working with Nannies & Butlers in the future.

13 June 2026
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Reply from Nanny & Butler

Thank you for taking the time to share your experience with Nanny & Butler. We are delighted to hear Isabella provided such an excellent service for you. We look forward to future collaborations.

Rated 5 out of 5 stars

Great experience

I had a great experience working with Lachin. She was professional, responsive, and well-prepared throughout the process. Her communication was excellent, and provided valuable insights about the opportunity. I truly appreciated her support and would highly recommend.

4 June 2026
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Reply from Nanny & Butler

Thank you very much for your kind words. We will refer them to Lachin. We are very glad to hear you've had such a positive experience. Thank you for putting your trust in us.

Rated 5 out of 5 stars

You actually replied very quickly and…

You actually replied very quickly and listened

13 May 2026
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Reply from Nanny & Butler

Thank you so much for the feedback! We're glad we could respond promptly and take the time to truly listen to your needs. That's what we strive to do for every candidate, and we appreciate you noticing. We look forward to working with you!

Rated 5 out of 5 stars

You’re unique I’ve dealt with a number of agencies before whose services leave a lot to be desired

You’re unique I’ve dealt with a number but I find your staff approachable & helpful. So far, I have dealt with Zoe she’s amazing

Thanks

Jeniva

21 May 2026
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Reply from Nanny & Butler

Thank you so much for the wonderful feedback, Jeniva! We're thrilled to hear that your experience with us stands out, and we're delighted that Zoe has been able to support you so well. Our team is genuinely committed to being approachable and helpful every step of the way. We truly appreciate working with you and look forward to the next steps!

Rated 5 out of 5 stars

A very helpful staff of Nanny & Butler

Isabella from Nanny & Butler helped me to prepare all the documents and register me in the system in no time. She’s very helpful and accommodating. I really had a nice experience with Isabella, would highly recommend her to my friends seeking job.

15 May 2026
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Reply from Nanny & Butler

Thank you so much for the wonderful feedback! We're delighted to hear that Isabella was able to support you so efficiently and make the registration process smooth for you. We're grateful for your trust in us, and we look forward to working with you.

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