Straightforward, cheap. Their hosting was a great place to start but once my site grew I had to migrate over to Hostinger as they’ve got a more robust memory handling environment. Namecheap was a grea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with the company was good. However, I think there needs to be greater transparency where fees are concerned. Also,Namecheap must realize that not everyone is in high school where techn... See more
Company replied
Great people. I froze in fear months ago because I was/am confused how it works to have a virtual web site. Yesterday I discovered my local county's service called Lawyer in the Library. I'll have 15... See more
They are very understanding when it comes to my questions and advises I used to ask for. Means a lot to me. Also, I consider their prices affordable and pretty practical (usable) when it comes to mana... See more
Company replied
Company details
About Namecheap
Written by the company
Namecheap — Domain names, web hosting, email, and online security for less
Create a space online that’s all yours with Namecheap, the world’s second-largest domain registrar and global web services company.
Start by discovering the perfect domain, pair it with a hosting plan that scales with you, add security, then unleash your creativity.
Build a whole brand using our free and low-cost design tools, then promote it all using Relate Marketing Suite. Why not add a professional you@yoursite.com email address, so every communication sends the right message?
With Namecheap, you get industry-leading prices, 24/7 human customer support, and the peace of mind that security is at the heart of everything we do.
Founded by Richard Kirkendall in 2000 as a domain registrar, Namecheap has grown into a complete platform for building your presence online, with over 23 million domains under management.
Get our latest and greatest deals
Written by the company
- Visit namecheap.com/promos/ to see today's offers
- Make massive savings across our product range, every day of the year! Find out what you can save today at namecheap.com/promos/
24-hour customer support
Whatever you need, whenever you need it — our dedicated Customer Support team are online, and ready to help!
Just go to https://www.namecheap.com/support/
Contact info
4600 East Washington Street, Suite 300, AZ 85034, Phoenix, United States
- www.namecheap.com
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience
I had a great experience. The process was easy to understand(self explanatory).I got a follow up email of care and concern which exhibits high level of customer service.
Thank you Namecheap.
3 June 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for your wonderful feedback.
It is a pleasure to know that our assistance left such a positive impression.
At Namecheap, we always put our customers first in everything we do, and we're glad that our commitment to customer care was reflected in your experience.
Should you have any questions or need assistance in the future, please don't hesitate to let us know!
Best regards,
Namecheap Team
It was easy to renew my domain.
5 June 2026
Impressive Firm
Good customer service including useful information available during closing hours.
4 June 2026
Reply from Namecheap
Hello,
We're glad to hear that your impression of our customer service has been positive!
It's always a pleasure to receive feedback like yours, as it motivates us to continue maintaining and improving the level of service we provide to our customers.
Should you need any assistance in the future, please do not hesitate to reach out to us again!
Best regards,
Namecheap Team
Low price, top service
Good and fast service whenever you need, the low prices are a nice extra
4 June 2026
Reply from Namecheap
Hello Diego,
Thank you for your kind feedback!
We’re glad to hear that you are satisfied with our services.
We always strive to provide our customers with the best possible experience and affordable pricing. Your satisfaction is very important to us, and we look forward to continuing to serve you!
Best regards,
Namecheap Team
It was easy and simple
It was easy and simple. When something just does what it's supposed to, there's nothing else to say.
4 June 2026
Reply from Namecheap
Hello,
Thank you for taking the time to reply and share your feedback!
We are glad to hear you are satisfied with our services.
Feel free to contact us anytime.
-
Best Regards,
Namecheap Team.
Namecheap is best of all
5 June 2026
Reply from Namecheap
Hello,
Thank you for taking the time to reply and share your feedback!
If you ever need assistance again, don't hesitate to reach out.
We're here for you!
-
Best Regards,
Namecheap Team.
Customer service is really helpful.
Customer service is really helpful.
15 June 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for sharing your feedback!
Your feedback motivates us to continue delivering excellent service.
If you ever need assistance again, don't hesitate to reach out. We're here for you!
-
Best regards,
Namecheap Team.
Great experience
Great experience! Crypto top ups, efficient dashboard. Purchased and hosted 5 domains already!
28 May 2026
Unprompted review
Reply from Namecheap
Hello!
Thank you for sharing your feedback!
We are delighted to know that you are satisfied with our services. It is our top priority!
If you ever come across any questions, we are here for you!
-
Best Regards,
Namecheap Team.
Namecheap is a great company I have…
Namecheap is a great company I have been using them for a while now, the customer support is top notch, never any issues. Can highly recommend.
15 June 2026
Unprompted review
Reply from Namecheap
Hello Maarten,
Thank you so much for your kind words and for sticking with Namecheap over the long run.
We’re glad to hear you’ve had a smooth experience and that our support team has been helpful. We truly appreciate the recommendation, and we’re looking forward to continuing to support you.
Best regards,
Namecheap Team
The renewal fees are very high
The renewal fees are very high. Unfortunately, you don’t have any advantage when compared to other companies.
4 June 2026
Reply from Namecheap
Hello,
Thank you for taking the time to share your feedback.
We understand your frustration and sincerely apologize for the inconvenience this may have caused you.
Per our check, your ticket has been escalated to the highest priority, and our team is currently working on your request.
We’ll keep you updated by email as things progress. Thanks for your patience and understanding.
Best regards,
Namecheap Team
Thanks for my birthday!
11 June 2026
Everything Works as Expected
I have been using Namecheap for my domain registration and have had a very positive experience.
The service is easy to use, domain management is straightforward, and everything has worked reliably. Setting up my domain and connecting it to my website was simple, and the DNS changes propagated without any issues.
Overall, a dependable service at a reasonable price. I would happily use Namecheap again for future projects.
29 May 2026
Reply from Namecheap
Hello,
Thank you for sharing your experience.
We’re glad to hear that domain management, setup, and DNS performance have all worked smoothly for you. We appreciate your feedback and are happy to know you’ve had a reliable experience.
Should you need anything in the future, we’ll be here to help.
Best regards,
Namecheap Team
I was with these people for 3 years
I was with these people for 3 years. My needs changed, so I left them. But there were very good. I thought their chat support was very responsive and their reps were very professional. I also had reasons to interact with other departments and they were always flexible and reasonable. If my needs change, I'd have no problem going back to them.
14 June 2026
Unprompted review
Reply from Namecheap
Hello Douglas,
Thank you for taking the time to share your experience with us.
We’re glad to hear you found our support team responsive and flexible during your time with us. We appreciate your trust over the past three years, and we’d be happy to welcome you back anytime your needs bring you our way again.
Best regards,
Namecheap Team
I used to love using Namecheap however…
I used to love using Namecheap however the last two times I have used them the second domain I went to buy (same name different ending) said it was taken and I could make an offer... so I checked elsewhere and it was available - so I bought it elsewhere! The first time this happened I thought it was an anomaly but the second time I started to wonder if Namecheap had programmed this in to get domain buyers to pay more for a second domain. Very sneaky and dishonest! Because of this I have lost trust completely and am moving to another provider. Buyers note if Namecheap says the domain you are trying to buy you can make an offer on it for more - check elsewhere if anyone actually owns it - go to a different provider and see if its available to buy for a regular price first!
9 June 2026
Reply from Namecheap
Hello,
We sincerely apologize for the impression this situation has left.
We would like to assure you that we are not looking for ways to make our customers pay more for domain registrations. The behavior you described is not intentional and is related to a known issue that may occasionally occur.
Our Team is aware of such cases, and the matter has been escalated to the responsible department for investigation so that the root cause can be identified and similar incidents can be prevented in the future.
Should you encounter this issue again, please reach out to our Support team.
We will be happy to review the domain's availability and assist with the registration manually.
We hope for your understanding.
Best regards,
Namecheap Team
I migrated after 10 years there
I migrated after 10 years there. Its gotten worse. Theyre money-crazed idiots who underestimate their clientele's intelligence and options. I was about to give them a 2, but then I remembered how disloyal theyve been, how unhelpful, how many extra charges they put on us. By migrating away, our bill went from $370/yr to $70/yr and I knew it was high but felt I should stay with them, partly cause I support Ukraine. But they ended whatever good feeling I had towards them.
12 May 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for sharing your feedback which we deeply appreciate.
Your input is valuable to us and helps us improve our services. To better understand the situation and ensure it’s properly reviewed and escalated, we may need a few more details from your side.
Please reply to the private message we’ve just sent requesting additional information. Your cooperation would be greatly appreciated.
Best regards,
Namecheap Team
Privacy Matters
Don't over pay nor give yourself away. There is a bit of a learning curve on how to do things if you're not a website wiz but they have videos and step by step instructions. The most beautiful thing is the private email and personal web address. They have great sales now and then to make it the most affordable. Do not search your wanted website name with other companies as you will soon see they now own what you were considering and you have to buy from them. I never had that happen with namecheap. I tell all my friends to use this company to register web addresses. Remember to get your web address before you register your business name! After its public knowledge of what business name you registered all versions of your .com will owned by someone else. Namecheap makes it easy to manage your registerd sites and keep them protected.
13 February 2026
Reply from Namecheap
Hi Tiffany,
Thank you for sharing your experience. Feedback like this means a lot to us!
It's great to hear that our platform, educational resources, and services have helped make your online journey a little easier. Thank you for recommending us and for being part of the Namecheap family.
We hope you continue to enjoy your experience with us, and we’re always here if you need anything.
Best regards,
Namecheap Team
The past year has been less stressful…
The past year has been less stressful on namecheap
10 June 2026
I had no issues with Namecheap until I…
I had no issues with Namecheap until I have to transfer my website name from my sole trader to Pty Ltd (still me). I did all the Aussie stuff (AuDa) for the domain ownership change but Namecheap did not - over 50 emails (no phone) to them and I ended up with my website and emails down for 3 days. Very frustrating, the help centre is based in Ukraine and very polite emails but did not manage to sort out the issue until after 30+ days. Changed to an Aussie based one with phone support and was even cheaper.
Update to Namecheap reply - OK but at the time, this was not really evident of any urgency, it was 54 emails and over 30 days and it only became urgent after I went offline. I emailed the CEO and also the CRM GM with no reply. I asked several times to talk to someone over the phone but was politely declined. It could have been resolved quicker by phone IMHO and I have moved to someone who has phone support should I need it in the future. The expended time and cost on my end was too much. Thanks for the reply.
10 June 2026
Unprompted review
Reply from Namecheap
Hello James,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced during the transfer process.
We would like to take a closer look at your case and understand what happened in detail. To do that, we’ll need some additional information from you.
If you can respond to the private request we’ve sent you on Trustpilot, our team will review the situation as a priority.
UPD: Thank you for the details provided. We've reviewed the case and would like to sincerely apologize for the inconvenience caused.
As this matter required intervention from our upstream provider, the resolution process unfortunately took longer than expected. Although our team closely monitored the case and followed up regularly throughout the process, certain steps could only be completed by the provider, which affected the overall timeframe.
Thank you again for sharing your honest feedback. While we're sorry to see you go, we respect your decision and wish you all the best moving forward.
Best regards,
Namecheap Team
10/10
I reach out to their chat service maybe once or twice a year and their service always impresses me. They are quick, help and kind. 10/10 reccomend namecheap.
13 June 2026
Unprompted review
Reply from Namecheap
Hello Kate,
Thank you for your kind words and recommendation! Feedback like this is always a pleasure to receive.
We're glad our team has been there for you over the years, and we'll be ready to help whenever you need us next.
Best regards,
Namecheap Team
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