MySurvey Reviews 

i have been a panel member for a few years , but recently i have experienced several problems, I am finding it increasingly difficult to contact them and get a sensible response from them,but most recently i did a survey that required me to purchase something, with a promise from them of re-imbersment and also a voucher for completing the survey, when i contacted them they had the cheek to say that my response wasn't recorded, (i hadn't according to them finished the survey)so therefore would not be re-imbersed or get a voucher. they actually called me a liar!!!
I am not at all happy with there attitude,i am begining to wonder if thay are a legitimate company or scam artists???

Half the surveys you take part in will just end abruptly without giving you any points. Of the remaining half, most of those will either encounter (probably fake) errors, and most of the few surveys you do manage to complete successfuly will fail to count for any points anyway.

They have recently removed their support section and replaced it with an irrelevent troubleshooting FAQ, so you can no longer talk to anyone or report any problems.

I've completed 12 surveys and only recieved points for 2 of them.

Constant problems and they don't answer inquiries

Although it seems to be a legitimate set up, my problem is that the website never works, at least not on my Android tablet. I get email invitations but I can never login and it is impossible to contact the company unlike other survey providers.

Technical error comes up quite alot ! But usually are good at sorting out any missed points but does take a little time .averaging 2 payouts a week which is quite good compared to other sites . Quite a few diary surveys which have additional incentives which is great ! Payouts quite quick averaging 5 days turn over overall i would recommend

Like many other posters I have just been caught out by the National Buying Survey false promise.
Spent over 3 hours fully completing parts 1 to 3 and then got an error message when trying to start part 4. Kept screenshots showing I had completed the earlier parts and also the "technical error" message that came up for part 4.
Contacted support who said wait 7/10 days, then they said wait 2-4 weeks, then they said wait 6 weeks. After 7 weeks they came back and said "We have just heard back from our Project Team regarding this study. Unfortunately, their records confirm that this study still hasn't been started. Therefore, we are unable to credit your account." That is a total lie and the evidence I sent them showed it was untrue.
3 hours totally wasted and they have all the data from that survey but refuse to credit the points.
Avoid MySurvey and especially the National Buying Survey as it will be a total waste of time and effort!
I waited several weeks to give them an opportunity to respond before posting this but it is now clear they have no intention of looking at the evidence or attempting to resolve the issue but just dismiss it out of hand.

A terrible company. Did a 3 part survey in May, for which I should have been awarded 1500 points. Now September. I have sent endless emails to Emma Morrison, left , I think, 3 posts on the Facebook page and commented via the HELP button on the web site. The last on 3 days ago, Not even the courtesy of a reply. Yet I am getting bombarded with survey requests. If it wasn't so many points I would unsubscribe from the company. Absolutely disgusting.

Honestly, I get regular surveys and rewards from MySurvey, but I have a lot of issues with getting them to address the errors that happen and I report. Either they mark it as "solved" with a message along the lines of if I'm patient, eventually I might get my points, or they don't touch it. This particularly happens with the routine diaries, where I get an error EVERY SINGLE TIME upon submission.

Switch to OneOpinion. I get about $25 a week, and the three times I've had issues, they responded that day with real people writing the messages. They were very polite, and when I sent them a personal thank you, they responded with surprise and happiness. Real people.

I recently tried to sign in to my survey to find my account had been hacked and all of my points have been stolen. I have spent months and many hours completing these surveys all for nothing.
I have tried emailing there customer service team but have heard nothing, and there help centre is totally helpless.

I have been a member of the my survey panel for a number of years , I have had some decent rewards from them . But recently I have done surveys usually long ones only to get an error message when I press the "submit" button and I have received no points . I have tried contacting them only to receive no answer from them . I am really fed up about this as I have quite often spent half an hour or more doing these surveys

As with many other reviewers I have been with My Survey for several years. I have had many problems in the last year where you complete a survey and click submit only to get a technical error message and no points. If you send a message via email invitation all you get is an automated response telling you how to unsubscribe!!!!!! If you contact via website you always get same response ( eventually) saying that these technical errors occur sometimes! My Survey must have serious technical problems, I have told the several times now that I complete surveys via several sites and theirs has more 'technical' issues than all the rest put together!!!!!!!
It appears now that I have been cut off from their surveys since June as I was so fed up with their lack of sensible, constructive replies to my problems with their surveys that I threatened to report them to the ESOMAR body and they have not responded at all!!!!!!!!!
Avoid at all costs, if something goes wrong they are impossible to contact, there is no telephone number and no way of contacting except via help desk which is useless. If you want to complete surveys use someone else!

Once you sign up for this you will be bombarded by emails and you get nothing in return. ITS A SCAM.. beware and dont sign up. The customer service is a disgrace.
You try and unsubscribe and it takes weeks and they still persist after that.
Please report these companies to Google they will take action to remove them.
You dont get any rewards just a lot emails

They have an excellent Support Team. I had an issue of points not getting credited and they responded to me and helped me very nicely and quickly. Other sites you have to keep badgering them for your missing points, but not this site. I only have a smartphone so surveys for me to take are limited but other than that, I highly recommended this site. They have PayPal too.

I am updating my review. Yes, customer support helped me nicely on one problem I had. But now they don't or won't put back on my dashboard a monthly project I was working on. The project is a diary that comes in 2-week increments for 300 points. Well I am now out of the points because it disappeared from my dashboard and the 2-week period to enter ended this past Sunday. Oh and yesterday was my birthday and I am out 300 points!
This is a lot of points due to it is very hard to qualify for a survey on this site. Now I won't bee eligible for the next 2-week diary which started yesterday, on my birthday, because I couldn't finish the first 2-week portion because this site took it off my dashboard!!!

I finally got the 300 points owed but it is rediculous how you have to beg for points (remind anyone of Univox)?.

Now it us August 7th and I had to remind them of another type of diary I finished last week and not credited and had to email them.

I just don't understand why the member has to beg for points to post to their account. I mean, we did all thehard work and to not get what is owed or to have to remind or beg the site is rediculous.

Vorsicht!
Not paying anything.

This is a good site. Honest and you do get paid in vouchers. Worth a try.

Been with them over 5 years - generally, not the best over that time, but acceptable.

However, like the many commentators below have flagged up, they are now a nightmare. Surveys that don't get you the points they've promised, surveys that harvest or mine what they want until the last second then throw you off with no points.

Then with no reason given, and no justification because I am totally honest in my answers, I suddenly can't log on - just a message that says apologies, and contact them if the situation persists.

Lying scumbags - not even the decency to tell you that you've been deactivated, much less a reason. How can you contact them to tell them you can't log on, WHEN YOU CAN'T LOG ON TO TELL THEM !

I could carry on , but after many hours fruitless trying I'll just have to accept that they are sailing close to, or past, the legal wind, yet can get away with it.

Don't touch them - they should all be deactivated themselves.

Well I joined mysurvey recently through my desktop. Surveys seemed ok but there wasnt an awful lot of them and it wasnt clear when you had been filtered out of a survey (which was usually after you had spent a fair bit of time on one) and I seem to think there was at east one survey that I seemed to have completed but was not credited for. They emailed me to say I had won a fiver in the sweepstake but it was not credited to my account. So I emailed them saying it had not been credited. No reply. Then I noticed I stopped receiving any new "survey available" emails and a week or two after that I noticed that I could no longer log into my account. They seem to have closed my account without explanation. I have done a number of surveys and my account was closed before I had enough points to cash in so I have received absolutely nothing for my time. Also their android app is useless. I say avoid these fly by night con men.

After reading all the other bad reviews on here I will add another in much the same vein. Too many times recently I have completed surveys only to have them crash at the end when pressing submit button. There are much better survey sites out there that warrant your time. Avoid this shambles of a site.

I feel stupid for signing up for this website before reading reviews, and am now worried that i've been scammed / my details have been used fraudulently / passed on to third parties without my consent. Reading the latest review, the EXACT same thing just happened where i spent an hour on a survey with the promise of many points.. when i got to the end and had to click 'submit to finish the survey' it crashed and was appearing in my started surveys. But then it disappeared off the board.. so that's one hour of my life wasted! and they have all my answers...

They only want you to sign up to sell your data: e-mail and mobile number to PPI companies, fraudsters and other dodgy firms. AVOID!