Mysafety Försäkringar Reviews 1,304

I filed a claim with MySafety after my car broke down due to a mechanical fault (dead battery), preventing me from attending a ticketed event. The breakdown was confirmed by a garage invoice showing inspection and battery replacement — a clear-cut case for an cancellation insurance claim.
Their response was to reject it based on the claim that I "had not left home." This was factually wrong — the car was in a city where we were on holiday visiting family, nowhere near my home address.
Rather than calling (they claim they call, but I have no notifications to prove it) to verify basic facts, they made a false assumption and used it to deny a legitimate claim.
The whole process has been marked by poor communication and a clear intent to avoid paying what is rightfully owed. I now had to formally contest their decision and hope they correct their own mistake.
If you expect your insurer to actually read your case before rejecting it, look elsewhere.

I bought Mysafety’s self-risk insurance for my car. When I had an accident, they refused to pay, hiding behind “kvalificering”. I cancelled everything.
Later they called me with a “special offer” and claimed both the car self-risk protection and a hemförsäkring were included.

Now, when I needed compensation for a broken car window, they suddenly say: “Your car insurance ended long ago — you only pay for the home part.”

Makes zero sense. Why would I keep a home insurance I never wanted, while the car insurance — the whole reason I signed up — magically expires?

My experience: Mysafety sells hard, delivers nothing, and finds excuses not to pay.
Feels like a legal scam. I do not recommend this company. Lower your självrisk with your main insurance instead.

I bought ticket to concert from Tikkio with insurance. Month before I wrote that I have change my plans and I have a job party. Main office is in Oslo. Hotel was booked. I send a ticket, hotel order confirmation.. but not, insurance need document about party. This is funny. When I asked leader about this document he was laughing, what could be a document about party... So no more insurance. And if I will be sick, I can use my egenmelding 3 days. But then I need a document about sickness from doctor, that cost 350 nok. So double trouble..😄

AVOID!!!! do not buy insurance from this company. It will seem simple and easy and straightforward and they will take your money and say your refund dosnt fall in line with the terms and conditions. We had a clear cut situation where our babysitter canceled 24 hours before an event, which was part of the coverage and they fought us back and fourth for weeks. We’re now going to ARN to report them. Take any other insurance company but don’t give them a penny of your money. They’re gonna respond “so sorry you think that please contact customer service”. Absolute scam of a company.

I paid for the insurance so that in case of unforeseen circumstances I can have the price of a concert ticket reimbursed. I purchased the ticket several months in advance. I couldn't have known then that on that day (29th August - the day of the concert) I'll have to participate in a work-related event as representative and board member. The insurance asked for proof first and I sent my ticket as well as the meeting agenda. This was not enough. The insurance then asked to send the agenda signed by my employer. I did that, but apparently this was not enough either. The insurance refused to reimburse me stating I was not forced to work extra. Can anyone really be forced to do an extra work or they can be asked/suggested etc. in Sweden in the 21st century? Such disappointing service, never again I'd purchase it, or recommend it.

BIG TIME LIARS They will do everything they can to not return your money, im pretty sure most reviews on here are fake as well do not trust them the slightest better of just not buying protection for whatever it is you wanna secure as they are not on your side,

tried atleast 9 times to get refunds rewriting the same formula but they find excuses and are pros at lying and decieving, FAKE FAKE FAKE! Dont trust them with a dollar

Dont understand how this can have such good ratings must be bot driven

Mysafety is a scam and will do everything to find reasons not to pay your money back, i have atleast 5 time resent my appeal explaining more and more and they kept finding faults until they straight up used my own words against me and literally lied.

DO NOT TRUST!!!!!

Let’s just say that next time I will take my chances without insurance

Extremely cumbersome and lengthy process to get money back from an event I couldn’t attend. Still haven’t got an answer and days go by….

Mysafety Försäkringar provides quick and efficient service when handling claims, which is great. However, there have been some issues with their policies. Customers were initially drawn in by a Pet "sjävriskförsäkring" included in HemStor in 2021, but it's disappointing that this cover was suddenly removed without much notice. Additionally, their event insurance acts like a subscription with an ongoing annual fee instead of a one-time payment, which can be unexpected. Despite these concerns, their prompt assistance with deductibles and helpful phone support are worth noting. Overall, they deliver well on claims, but need to manage their offerings better. ***

Very good quick service in case of claim.

Too good to be true!

Absolutely incredible, the compensation arrived in one day

Prompt handling of the issues, fast payment.

Always easy and very fast handling , this time I've got money in my account same day I created my claim. Insurance company like Mysafty don't grow on trees.

Very effective help quick handling and good service

One if the best insurance i ever have. The time i need help everything was so easy, contact, service etc.