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Rated 1 out of 5 stars

Horrible return experience: 10 euro for returning an order through courier and 17 for returning through post, and you have to arrange the shipping yourself. Why is it that an order placed in Austr... See more

Rated 3 out of 5 stars

Edit: The seller rectified the situation - changed my review to 3 stars. They are not able to print the full adress on their packages. Since the package carrier is unable to deliver I wanted to cal... See more

Company replied

Rated 5 out of 5 stars

I just love ordering from my(vegan)protein! It's super easy and every time I am searching for something it is just available - it's simple as that! They have never failed when it came to availability... See more

Company replied

Rated 5 out of 5 stars

the ordering is extremeley easy adn their cancelletion if done in time is just amazing. I did a double order without realizing it and in less than 5 minutes without needing to send an email i just not... See more

Company replied

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3.6

Average

TrustScore 3.5 out of 5

950 reviews

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Rated 1 out of 5 stars

Horrible return experience

Horrible return experience: 10 euro for returning an order through courier and 17 for returning through post, and you have to arrange the shipping yourself.

Why is it that an order placed in Austria, on the Austrian site of Myprotein has POLAND as the return address? Unacceptable, and I know for sure I'm never buying from Myprotein ever again

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service and Ignored ComplaintI was at home all day waiting for my…

I was at home all day waiting for my MyProtein delivery. The GLS driver never rang my bell, never called, and never left a card. Instead, the parcel was dropped at a ParcelShop without any attempt to deliver it to my home.

I contacted MyProtein twice by email to report this and to ask why the delivery was not attempted. Both times my questions and complaint were completely ignored. They simply replied with the ParcelShop location, which I already knew from the tracking link.

This is unacceptable customer service. Ignoring customer concerns twice shows a clear lack of care. I expected MyProtein to investigate the failed delivery attempt and ensure this does not happen again. Instead, I received generic responses that avoided the actual issue. Very disappointing.

1 August 2025
Unprompted review
Rated 3 out of 5 stars

Bad shipping

The delivery was with DPD and package came opened. Nothing was missing buy some bags had exploded. The items are packed badly, not much information on the labels. I decided to give them a second chance and ordered again but if this package also comes opened, i will request my money back, and never use them again.

1 March 2025
Rated 5 out of 5 stars

Trustworthy company …

My orders are always coming in time and the sport clothes what I ordered it's always a good quality, and very good price, secured payment option ,I recommend for people this is a trustworthy company 👌

1 September 2024
Rated 5 out of 5 stars

Good products for good prices

The delivered goods are always what they promise and the prices are really fair (always buy with a discount code though, there is always something going on at any given moment).

1 August 2024
Rated 1 out of 5 stars

I didnt recive my order

I didnt recive my order. I paid, a was waiting, then i asked for help and u told me that u already delivered my order. Liar sit team! Go to Hell!

1 September 2023
Rated 1 out of 5 stars

Package still not delivered after 14…

Package still not delivered after 14 days. No information about tracking ID that I could use to locate or the actual location of the package. Customer support via email did not help at all. The answer mail I received today said that the expected delivery was 3 days ago. Well thank you for nothing.

Edit 25.11.2023:
Still no information on the whereabouts of my order, no useful answers from customer service. Order was placed on November first.

14 November 2023
Rated 4 out of 5 stars

It's very cheap but a few items don't…

It's very cheap but a few items don't exist like rice pudding

30 May 2023
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars

high quality in all categories so far!

ordered a lot of different stuff, macadamia butter, flavdrops, creatine, protein cookies - consistently all of it has been great.
Shipping is very fast.

30 March 2023
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Claire

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