Myphotobook Reviews 

I have sent 3 emails - NO RESPONSE!
Order No.: MPBUK10283602
Order date: 04.02.2023

I have lost hour upon hour putting together the above photo album after the holiday of a life time.

1. The software is now an absolute nightmare to use, it’s difficult to navigate and the tools and how they work are so prone to error. I went through this album on numerous occasions with a fine tooth comb to correct errors, due to rubbish software not human error.

2. The album arrived today and at a quick glance I’ve already spotted numerous problems! There is an auto title in black behind the white title I inserted on the binding. There is also a wonky title on the bottom front which is barely discernible on the software programme.

2. The number of layouts is now so limited it’s impossible to layout photos as you wish to maximise quality - this was incredibly frustrating and massively increased the time it took to collate the album. I have done at least 30 comprehensive albums costing hundreds and hundreds of pounds over the years and I was able to create my own layouts for pages - this function is no longer available!

3. All of the photos throughout the album have moved downwards - I strategically placed every photo in the online framing meticulously to maximise seeing everyone in each photo (even with the limited photo layouts available). See attached, the middle left photo of my son is a good example but this is the case for all images! I took some print screens of the online presentation of a few pages and this differs considerably to the printed version!!!!!!

4. The quality of the print paper pages is also not the quality we are accustomed to!

With the amount I’ve paid over the years and the amount of time invested, I am beyond frustrated and thoroughly disappointed!

Where do we go from here? Because I can not adjust all photos to correct point 3 - they should appear in the physical book as they do on screen and they are way off!! If the presentation/framing changes this considerably between the view online and the printed version - how could I possible judge this to get it right???

The £50 paid for this album pales into insignificance compared to the hours upon hours invested - it’s upset me beyond belief - what is the resolution here?

Great quality book, reasonably quick shipping from Germany, overall really pleased. Thank you.

super bad quality& worst customer service ever, i have been trying to reach them since 6 weeks as all my books i ordered are falling apart ...worst quality of paper i have ever seen in a photo book.

mandatory updates to software do not happen and you get left in limbo wondering if the company still exists.
problems trying to update and use the service are not helped by screen shots are in German only.

I ordered in October and it is now December and still no order. Email was ignored (I left it until recently to contact in case of delays) requested a refund but judging from the other reviews, I probably won’t get one through them. Will be contacting my bank to sort that out. I wished I’d looked at reviews before trusting them with my order, which probably won’t even show up for Christmas

Terrible. Still waiting for a refund. I paid for 3 photo books and received nothing. Despite calling them & writing to demand refund, I have not had any. It’s my second month dealing with this. Daylight robbery. My order may be stuck with their delivery company but the code given to me is invalid. They should refund. I have zero trust in this company.

Absolutely appalling company . I paid £68.97 for two canvas prints .The bottom of the picture was cut off on the first print and the second portrait print had 9mm blank canvas showing at the bottom of the frame !
Emailed them on their support address , no response at all . Telephoned to speak to some one obviously in Germany and not uk as you are made to think !!Spoke to Erika couldn’t understand me !!Gave me an email address to send photo shots of my issue which I did !!Have not heard a word from them and resent my email requesting a refund from them three or four times now with no response !!
Can’t hang the canvas prints they look awful and can’t get my money back !!

DO NOT TRUST THIS COMPANY. Shortly after i placed my order i received an email to say it had been cancelled. I rang up to be told that i had used the new version of the website which didn't work and i needed to click on a link to go to the old version where my order would be processed! I said I wouldn't do that and forget the order and placed with another company. 2 days after an email arrived to say they had received my order. I replied saying that i didn't want the order, having been told twice that it had been cancelled, and do not process it. Guess what, they processed anyway. And took my money for the privelage. Complete scammers.

Avoid this company like the plague.

They have shocking customer service , goods take far longer to arrive than claimed.

In my case I ordered a personalised wallet. You click the design link and it takes you to a design app that allows you to add a photo to the front of the wallet. I selected portrait rather than landscape mode. I uploaded a portrait image and then waited (a considerable period) for it to arrive. The email said a few days but it was far longer and emails I sent for an update didn't get responded to for a few days at a time.

When the wallet did arrive upon checking it, the interior of the wallet was upside down (when the portrait image front cover was the right way up) so your cash would basically fall out when you had the image the right way up . Rechecking the design app on the website reveals that the wallet is actually upside down. God knows how they have managed to do this. You wouldn't realise this initially as the consumer as you simply personalise the front of the wallet by choosing the cover image. You don't for a second think the wallet would actually be upside down.

I raised this with the company and eventually got a response to be told that I should have put my image for the front UPSIDE DOWN in order to make the final product correct! HONESTLY! As if the consumer could be blamed for not having the foresight to turn a portrait upside down when adding the cover image. The company therefore refused to refund and blamed me. It's laughable.

Would a decent company not amend the app to have the wallet the correct way around rather than upside down? Would a consumer really be expected to think that the wallet may be upside down so they they need to rotate the cover image so it's upside down in order to make it correct??!

This is the sort of company this is and for that reason I strongly advise you to go elsewhere.

Had I known the company were based in Germany I would not have ordered but the website gives the impression that they have a UK status. Trying to phone the UK number revealed that it's not connected however.

Avoid.

Great product, excellent quality. I will absolutely be using them again. Pay attention when using the design software - watch those edges!

Don't waste your time with this company like I did!

Vouchers can't be redeemed and they do not give you the correct delivery times either! When I contacted support, the lady was unable to communicate properly with me and she told me there was no one else whom I could speak to!

Awful customer service and false advertising!

I customised the bookmarks I wanted to get. I placed two orders. For some reason, there was a technical issue on their side for my second order. It wasn't processed, and I got a refund a week after I emailed that I hadn't received the second order confirmation email. These bookmarks are gifts. They tell a story. I couldn't give only one because it wouldn't make sense. I needed both bookmarks to complete the story. So as soon as I got their email telling me they were refunding me, I reordered again. I couldn't find a button to expedite my order. So I asked if there was any way they could expedite it. I explained my situation. I was willing to pay more if there was a way. They apologised, said there was nothing they could do, and asked me to be patient. And so I did. After a few days, I got an email that my order was shipped through DHL with tracking. Also, I wasn't charged extra. Now for me, that's an excellent service. It's not about how perfect (or not) the process is. It's about how the issues were dealt with. And oh, by the way, the bookmark quality is fantastic! Delivery details: Ordered June 23, 2022, received July 12, 2022, standard delivery, no tracking for £3.99. Yes, it took three weeks. But the company was in Berlin; I live in the UK. We must count the shipping company (DP), Brexit, customs, the UK_EU Lorry issues, and the UK mail efficacy. The other one was just shipped yesterday via DHL, and I'm tracking it. They arrived just in time! I'm very satisfied.

I ordered a birthday present based on the production date they gave me. They then told me the product would not be ready by that date, so I asked them not to make it. They ignored my request, made it anyway and refused to refund me. Con artists do not use.

Placed an order with a delivery date on the website. Order confirmation says a date two weeks later.
When enquired, support advised:
"The dates on the webshop are not delivery dates, these are production dates."
False advertising.
"We cannot do anything for you, you will have to wait patiently."
Illegal and completely unacceptable.

Error still on the website

Ordered a canvas print and acrylic photo which originally should have had 30% off but it got added at PayPal checkout. An email to customer service and they sorted straight away. Delivery took a couple of weeks but they kept me well informed and the quality of the products are excellent. Will definitely use again.

Despite an initially great experience (order received on time, of average quality), one year on from my order I’ve had the week from hell.

Out of the blue i’ve been contacted by debt collectors for the project despite the fact that I have confirmation of payment from their customer service rep. There are many more details to this that I won’t write here but I have now paid multiple times. The key message is do not use. There are plenty of more reliable, reputable and better quality companies out there to choose from.

I ordered a photobook for my spouse's 50th birthday at the beginning of February, and the book never came. Every time I contact them, they say that the book is on its way. i even had two emails from them within two days, one saying the book could not be delivered, and the other one saying it is on its way! That was a few weeks ago. Last Thursday I received another email saying the book was just sent. How is that possible?

I have asked for a refund, and was told in the last email that the book has just been (re)sent, so no refund. I spent over £100!! Horrible experience. So disappointing after spending hours putting together the book, and all the frustration of trying to get it delivered. Definitely do not recommend. And I want a refund!

I ordered an A4 glossy photobook for my mum's 70th birthday. It arrived yesterday and it is simply wonderful!! Very fast delivery (arrived just a few days after submitting the order) and the quality of the book is outstanding. I can't wait to present it to my mum next week. I will definitely order from you again. Thank you so much ❤

Delighted with the final large glossy hardback photobook for my daughters 18th. Very nerve wracking spending hours and hours creating it and then uploading and spending the money but the final product is fantastic quality. I save locally to my computer so no fear of the project getting deleted while you are working on it but multiple upgrades needed during the process so need to go back and check how these affect completed work. Worth knowing when you receive email to say it’s been shipped it takes at least another week to arrive but packed well to prevent damage. For a previous book there was a printing issue on several pages but by emailing customer services and sending photos of the problem they sorted it out