MyPersonalisedCase Reviews 

Great case for Samsung a12.
Replied to emails
Refunded postage for late delivery

Very positive experience as a first time buyer from this website. Very easy to order exactly the personalised case that I wanted and excellent price too. The case arrived by the expected date and is of very high quality. I would recommend using them to anyone looking for a phone case with a unique design of your choice.

Arrived promptly, product as ordered.

I ordered a phone case a month ago now and still not received it, the website is shocking, you can't contact anyone, cannot put anything personalised into the help section, so you just get an automated response, I have tried multiple times to chase this up to no avail, so I cant persue a refund or anything!
Do not waste your money with this business!!!

If 0/5 was made a possible rating, this company would be the first to receive it.

Bought a brand new iPhone 14 and decided, as always with any new phone I get, that I will get a nice, personalised case made to go with it and save on getting any cheap store cases that only last about a week before breaking.

Selected my design, then comes the delivery options, so I opted for the 5-10 working day delivery, having always had good experience with companies before, that will deliver within or even before the timeframe. Assuming that because the site has the suffix ".CO.UK", that it is all UK based, including production, it would arrive in a week or so...but oh no, I was about to enrol in one of the WORST mistakes of my life.
Placed my order Thursday 28th June....
Ended up waiting not 10 days, not 11....but 21 days....3 entire weeks for a bloody phone case. It arrived only today (20th of July). Endless emails sent to and from the 'Support Team' who kept telling me it was due to be delivered 13th July, then the 19th...no tracking allowed in their deliveries which EVERY OTHER company for phone cases provides as default, so my parcel could have been on a plane to Siberia for all I know...I recommend ANYONE who is looking to get a phone case made to AVOID THIS SHODDY COMPANY at all costs...they rob you of your money and then delay you. I have told them this is false advertising, to say you are a UK company but production in the NL without even disclaiming this on their site.

Avoid this company, visit a far better company like Vistaprint or Casetify, may be slightly more expensive, but guaranteed to arrive in the specified timeframe.

Ordered a phone case to be delivered in 3 days as it was needed for a birthday present. It was very expensive but I was willing to pay if it came quickly. It didn’t. I received an email after 3 days to say there was a production delay for two weeks. I tried emailing to cancel - and got no response. I tried cancelling cia the website to be told my order couldn’t be cancelled as it was in production - clearly untrue given the message I had received. It is my statutory right to be able to cancel under the distance selling regulations but why let the law get in the way of ripping off customers? I then received a further email delaying my order further. Four weeks and counting and still nothing. Please do yourselves a massive favour and avoid this website. Simply appalling.

Half the photo has scratched off and I have only had it about 2 weeks

No quibble over resolving my issue. Thanks

Ordered an iPhone 13 personalised case. Considerable delay in receipt of finished product. Was. Not aware that the product was being shipped from the Netherlands. Extremely disappointed with the received article image sent was not centralised and the front cover had a considerable gap at the bottom of the front covert. Tried contacting the company and have not received any communication.

Not massively happy with my case. First of all the company is based in the Netherlands and delivery is slow. Having a .co.uk address is rather misleading. When the case arrived I was pleasantly surprised by the initial quality. The print quality was excellent hence why the review has two stars. However it was very tight fitting it to my phone, which was the correct model. When I had to take it off to apply a screen protector it was so hard to get off that it snapped in half around the camera. I won't order from this company again and will reorder my case from Boots.

Delighted with my personalised phone case. The quality is excellent. Great fit for my phone. The only down side was i thought it was getting made and delivered from the uk. So wasn’t happy with the time it took to be delivered

This is the 3rd case I've bought from them and everyone has been great quality. The website is easy to use to get the picture exactly where you want it on the case.

Be very aware of delivery times!
Nowhere on the website does it mention that this company isn’t based in the uk.
After finding out that it’s approx a 2 week delivery time my daughters b-day present will now not arrive on time.
Not happy,will not be using this company again 😡

Excellent product good reliable delivery very happy

The cases are a lot more flimsy than described, not good quality plastic and very thin. Photo on both is also poor quality. Appreciate they can’t be sent back and refunded as they’re personalised but won’t be using them.

Wish I’d read reviews before ordering from here. I ordered a personalised case for my phone at the start of January, and I’d love to blame Royal Mail strikes for the delay, but I’ve received 3 different emails from this company each time to say there has been a delay and my case hasn’t even been shipped yet. They give me a new date for shipping but the day before that date comes I just receive another delay email. This was due to arrive 2 weeks ago, but 3 delay emails later and I’m still waiting. The next date they have given for shipping is over a month from when I ordered, and I can probably bet on the fact I’ll get another delay email. Avoid like the plague, this is actually embarrassing customer service and I don’t know how a company can make that many false promises to so many different customers and still be running.

We placed an order with them which we were told was cancelled as the payment failed and we'd need to re-order. Which we did. But the payment has been taken on the cancelled order and they will not refund, despite initially telling us they would refund it. They have now decided not to refund so we are £40 out of pocket. I have asked the bank to look into this now as the company will not help.

I really pray that future customers google this company before using them. I regret buying from them so much.

I was meant to receive my product 3 weeks ago, they just told me I have to wait 10 more days. It was meant to be a Christmas gift.

No sympathy or compensation whatsoever. Awful customer services

Was OK. Took ages to arrive and when it did come there a smudge accross the bottom left photo. Wouldn't bother returning too much hassle but wouldn't order again.

Fast delivery , very pleased with it